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"Feels like a hotel that’s bitten off more than it can chew. Lack of towels and water in the room, had to ask for more. Spa facilities good, if not a little basic. Has a touch of a school or detention centre rather than a “luxury” spa hotel perhaps. Someone in the room next door woke us up at 6am with the most disturbing guttural noises. Bordering on vomiting, perhaps near death. Hopefully they made it to breakfast. Thin walls. Staff were friendly enough and the iron was clean at least."

"Room was average. Clean. Shower was a good size. Could have done with a few hooks both in bathroom and room. However bed was so high, had to climb to get on to it. And pillows very thick. Just about managed two nights. Could not have handled a third night sleeping on them. Breakfast was ok, not great but filled a whole. Front of desk staff very knowledgeable and gave us good direction for places to eat out of the centre of Oxford. The maps they had for park and ride etc were handy. Average stay."

"Lovely clean room, the bed was super comfortable. The breakfast was lovely, a good range."

"Excellent room for the price"

"Great location!"

"The first room we were given stunk of cigarette smoke coming from the bathroom. Odd as the room had been cleaned. The reception staff immediately gave us a better room. I also found it a little weird that the hallways were so dim (?). The wall sconces were on but didn’t throw much light. "

"Clean; Comfortable"

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"

"Decent continental breakfast with good hot item alternatives. Very friendly and helpful staff. Unique environment. "