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Reviews of Holyland Guest House

2 out of 5
Holyland Guest House
Bhagawati Marg, Thamel, P.O. Box 21218, Kathmandu

Reviews

6.6
Rating 10 - Excellent. 3 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 8 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 4 out of 24 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value at this price.... I would absolutely recommend
Stayed 1 night in Mar 2019

6/10 Okay

Alan, kathmandu

Travelled with partner
Liked: Staff & service
Pros: * Great location, in the heart of Thamel * Comfortable bed * Reasonably clean: chair hadn’t been cleaned for years, bathroom had mould on ceiling but apart from that was OK Cons: * Lack of hot water. It was supposed to be available twice a day (3 hours in morning, 3 hours in evening) but we were lucky if we got a full bucket of warm water. * No TV as advertised but that didn’t bother us
Stayed 2 nights in Mar 2019

8/10 Good

Annette

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

8/10 Good

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay was great, they guys at reception were very helpful with all the questions we had. Would recommend
Stayed 1 night in Jan 2018

8/10 Good

Jeff, Sonoma CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being upgraded
New management was in the process of upgrading the property. Very helpful staff. Very nice people. When I asked for another blanket I was given a very warm comforter that improved my stay. The manager was concerned with organic foods, solar heated water, and water conservation. Very reasonably priced with excellent value for the price.

2/10 Terrible

not happy , australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Not that great
I don't really like writing negative reviews but hopefully someone takes this on board. There was no towel or toilet paper in my room. One of the young boys that worked there came to my room several times asking if I wanted a body massage and telling me a I was beautiful etched. as a young female this freaked me out. The breakfast was bread with butter and black tea. The day I needed to leave it took 25minutes for them to unlock the door I nearly missed my bus. Won't be going back sorry.
Response from New Management Team on 22 Feb 2017
Dear Valuable Guest, Thank you for your review. Firstly I want to let you know that from 14th February 2017 this Holyland Guest House has a new Management team to better handle the services. We have already started the necessary improvements, changes and upgrades. The issues you wrote draw our attention seriously. However we need to verify the history of your stay first, check the fact with our existing system for an investigation. If we could verify what you mentioned, we will then take all necessary actions for a permanent solution. Could you thus provide us once your booking reference code please. We apologie for the experiences you had and promise for never repeat in future for anybody who will be our guest here.

6/10 Okay

Verified traveller

Economic hotel
Good hotel with best option for economic guests.

6/10 Okay

Dhan, Chitwan

Economic room
It's good deal & value for money.

6/10 Okay

Bogdan , Ontario, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location in the centre of Thamel.
The room was not as nice and clean as shown in Expedia pictures. There was no buffet breakfast at the roof restaurant: all I got every morning was two eggs with toast and tea. There were scheduled power outages every day, twice a day. Hot water was not reliable at all. Internet Wi-Fi was frequently interrupted.

8/10 Good

Veronique, Canada

Liked: Cleanliness, staff & service, room comfort
Great price, good location
We stayed at this hotel only one night. We thought the price was really good for the room + breakfast. The room was spacious and comfortable. The owner is really king. It suited our needs as backpackers. We will probably stay there when we are back in Katmandhu.

2/10 Terrible

Harriet, R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not great for cleanliness, small rooms.
we had paid for two adults, and they gave us a single bed!! room was small, kinda dirty, and so was the washroom. I had booked two weeks there and we walked out the day we got there and found another hotel.

2/10 Terrible

jitu.com, gurgaon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never go for it. bad hotel
i had reached this hotel at 10 pm when i showed the printout of my itinerary they said you had booked only one room (i had booked two room for two days). They refused many times for another room. When i forced him they agreed for another room also. But both room were no having attached bathroom in it. Both room having common bathroom. This is so disgusting. The staff behavior is rude and they don't care about their guests. They will not provide you any service. I would tell not to choose is disgusting hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

6/10 Okay

eric

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 28 nights in Jul 2019

6/10 Okay

Roy, jp

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
it was a little cold for me without AC in winter... but every clerk was so nice and kind!!
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
部屋の中は寒くてお湯も出ませんでした スタッフは悪くはなかったです
Stayed 1 night in Dec 2018

8/10 Good

Martin

Liked: Staff & service
Preis Leistung stimmt!
Wir (Paar 51 + 58 Jahre) wurden nachdem unser Taxifahrer vom Flughafen vorher kurz im Hotel angerufen hat, unten an der Kreuzung abgeholt, da das Hotel in einer Auto freuen Straße liegt! Wir wurden sehr freundlich empfangen! Das Hotel selbst ist etwas in die Jahre gekommen aber ordentlich geführt und der Manager ist super hilfsbereit! Er hat für uns die Bus Tickets nach Pokhara besorgt und wir wurden zur Bushaltestelle gebracht! Der Manager hatte für uns die besten Plätze im Bus reserviert! Auch die Gepäck Aufbewahrung klappt gut! Die Seitenstraße in der das Hotel liegt ist etwas ruhiger als andere Straßen in Thamel. Man kann von hier aus alle Sehenswürdigkeiten der Stadt gut zu Fuß erkunden, auch Shopping Moeglichkeiten und Restaurants sind vor Ort! Wir haben das Hotel wegen seines guten Preis Leistungs Verhältnis gewählt und werden auf jeden Fall wieder kommen!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heel goed en goedkoop verblijf
Heel goed verblijf en vriendelijk personeel. Heel mooie prijs.

10/10 Excellent

Verified traveller

Liked: Staff & service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

ズウズウダウ, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿代2重取り
エクスペディアで予約し、利用させていただきました。チェックアウト時に料金を請求され、やや半信半疑で支払いましたが、帰国後確かめるとエクスペディアから料金が引き落とされていました。自分の落ち度もあるので払い戻しは要求しませんが、皆さん気を付けてください。 夜は近くにクラブか何かがあるためうるさく、音で窓ガラスが振動しさらにうるさいです。