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"Excellent customer service "

"Our room was very clean. The hotel is located perfectly. The view at the terrace was great as well. The staff were kind. "

"The room was very clean and well appointed. The staff was very accommodating."

"13th visit to the hotel Splendid in Venice. Absolutely excellent as usual. "

"The hotel is in a really convenient location (a very short walk from the Water bus stop). The rooms were clean and comfortable and the hotel has a bit of luxury about it. The staff were welcoming from the first minute and nothing was too much trouble. The breakfast waiters even remembered we were the ones for no coffee!! We had a slight issue with the room. A squealing noise was coming from an area by the heater. We raised it with reception (at gone 10pm) and they came straight up to investigate. It wasn't something that they could fix without maintenance so immediately went to see if they could find another room. Found us another room for the rest of the stay which was a slightly upgraded room too. Their recommendations for restaurants were very good as well. "

"I have stayed at this hotel a few times. It is simple but always clean with an excellent staff and location "

"The hotel staff were great! Location was perfect right in front of water taxi and water bus! Walking distance to St. Mark and Doge Castle. I just wished we had the full view of the canal vs. just half from our balcony. "

"Loved the charming decor! Staff were great, breakfast was very good and our room was comfy. Most of all, the perfect location. "

"Fabulous staff. Room was great. Would have liked proper ceramic cups instead of disposable ones in the room though. "