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"The location is very convenient, just about a 7-minute walk to both the bus stop and train station, making it easy to get around or to go to Magome. It’s 20 minutes by taxi or bus to Magome. We had to use this hotel since we did Nakasendo Trail next day , starting in Magome. The neighborhood itself is quiet, safe, and has a relaxing atmosphere—great for unwinding after a day of exploring. One thing to keep in mind is that there are limited dining options open nearby in the evening, so it’s best to plan ahead by making reservations or arranging meals through the hotel. The hotel does not provide assistance on making outside restaurants reservations. Also, the check in time is 4:00 pm,but they helped us put our 2 carry-ons inside of the room,but we couldn’t access. The room was clean and well-maintained, with fresh, crisp linens and spotless towels, though they were a bit on the thinner side. The bedding follows a more traditional Japanese style—firmer mattress and pillows—which may not suit everyone’s preference, especially if you’re used to softer options. Shoes are removed at the main entrance/lobby. Yukata is provided inside of the room to be used at the public baths. The breakfast was included, but didn’t seem to have a wide variety of options, so we skipped it. While the overall stay was comfortable and peaceful, the price felt slightly high compared to the amenities provided. That said, the cleanliness, location, and calm surroundings still made it a pleasant experience."

"Friendly and well-staffed hotel. Lovely music theme carries through decor from elevator doors to carpeting. Well appointed rooms with nespresso and many other amenities. Excellent and varied breakfast buffet featuring many different cuisines as well as local fare. Highly recomment"

"French restaurant, breakfast without butter in French restaurant!!! What about eating French way without knife?! I hunted down a 1 inch roach just outside of French restaurant!"

"Very nice onsen hotel and dog friendly. Japanese style room but has beds and comfortable chairs, spacious rooms with seperated shower, toilet and sink rooms. It is very clean and no smell at all (we dont have dog for the stay there). We booked the half board and the 10-course dinner and elegent breakfast were excellent. There is a city bus stop in front the hotel and it directly connects to Hamamatsu station. The onsite onsen is great. It is two bus stops from the beatiful flower park. Highly recommended."

"Absolute great experience here, no complaints. Hotel isnt to far from the train station, and near a bunch of great restaurants that also stay open late. Complimentary beer hour at the bar for hotel guests always a win. Staff were fantastic they made checking in super easy and were incredibly nice. Lady that checked me in spoke great english and an absolute joy. Would definitely stay here again."

"we spent 6 weeks doing a road trip... stayed at many Ryokans along the way including many of the famous onsen towns. This was the best .. not an easy place to get to but well worth the time and effort. WONDERFUL "

"Great location. The staff is very helpful. Good breakfast. "

"Good location. Enjoyed our stay."

"Great breakfast, really nice onsen. "