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"The location of the hotel is good, close to Malioboro Street (the main shopping area). The staff welcomed us with a cool and refreshing drink. However, the condition of our bathroom does not match the 5-star "luxury" rating. The vanity and the bathroom door are basically covered by some adhesive materials. It feels like a 2-star hotel! The buffet breakfast is decent, offering a variety of choices. Nevertheless, I did expect more since it's a 5-star hotel. Overall, the hotel did not live up to my 5-star expectations! "

"The shops and the shopping malls are very closed by . The staffs are very friendly . The only thing the hotel need to fix is changing the thin toilet paper to better one. "

"The whole property was extremely clean. Front desk, restaurant, house keeping and all the other staff were excellent and very accommodated. We could not fault them. The restaurant food was the best ever."

"This so far has been the worst hotel during our long trip to Asia. The hotel is closed to a mosque and everyday we were woken up at 4:30 am during the praying call. It was not disclose to us and to anyone who is a light sleeper it was not so good. I didn’t have a good sleep for my tour the next day and end up with a huge migraine. The hotel does have a policy to charge you for extra towels. I’ve never been to a hotel that charges extra for towels!!!"

"On the surface, this is a modern hotel with reasonable facilities. However, there are loads of pros and cons. The rooms are a little bit worn, staff don’t speak that much English and most of the clients are Indonesian. Breakfasts offer loads of choice: two rice options, one noodle, a veg stir-fry and a fish or chicken dish, plus several buburs (porridges), simple cakes and pastries, plus fresh fruit. But the coffee and tea are weak and lukewarm – barely drinkable; I ended up walking to the central Tugu station nearby to get coffee from the convenience store. Also, the building next door to the hotel is a church, and at weekends you'll have to put up with the band at evening service, not to mention a 6 am (!) band rehearsal on Sunday followed by more music. Overall I had an OK and very affordable stay, but it could have been much better if the management paid more attention to details."

"A step back in time, but with modern values . Phoenix seem to balance it perfectly. "

"Nice, clean hotel, we enjoyed our stay."

"Clean and well organised. Exactly what you expect from an Ibis "

"There is constant noise pollution and rooms are not sound proof. The rooms are in need of a makeover and serious deep clean. Areas such as the bathroom shower had green buildup and toilet seats were beige in color from age. Two of the major issues that I encountered in my two week long stay at the property was poor wifi service and inconsistent hot water availability. These are major problems that the hotel management needs to address."