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"My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant. "

"The staff was very pleasant and helpful and the hotel clean"

"Great stay at the Alisa hotel, helpful staff, good breakfast and clean rooms. They let us check in early as our flight arrived early, that helped a lot."

"Staff, especially Florence! Also everyone working around the pool!"

"We thoroughly enjoyed our stay at Movenpick, Accra. The room was immaculate, as was the hotel in general. Breakfast was a wide variety to choose from to suit every palate! The best thing about our stay was the wonderful staff, warm, friendly, professional and were so helpful at any request. When next in Accra, we would definitely come back!"

"We had an Amazing time!!! The staff are All kind, beautiful spirits, welcoming, and gracious ❤️ The food was delicious and fulfilling 😋 The grounds and views were breathtaking 😍Yes, we will be coming back 😎"

"Yes"