"Two issues:
There was construction going on next door (a brand new building, so it will be going on for months!). The staff put us in the room closest to the construction noise - which started at 7:30 am. Not a crime to want to sleep in on vacation, right?! THEN, the hotel was painting all the wood balconies and they were on the other side of the room! Really? The workers were actually looking right into our room!
I asked the front desk what their occupancy was before I told the staff that I wanted to move rooms. They were less than 50%! Why in the world would you not automatically think of your guests and their comfort and put them away from all construction!!
They did move us, which was a better room- but we had already spent one night and had to pack up everything to move. Not convenient to say the least. I asked for some compensation and they “could not do anything because we booked with Expedia. Really?
2). My husband had a medical emergency and we asked to move our reservation by a day. We called the hotel directly and also had Expedia call them. They said everything was non-refundable and treated us with a lack of respect because we booked with a “third party”.
There are lots of choices to stay- so I would choose another hotel if we go back."
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