Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk
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Reviews of Drayton Manor Hotel

4 out of 5
Drayton Manor Hotel
Drayton Manor Theme Park, Tamworth, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1004 reviews" "
Rating 8 - Good. 340 out of 1004 reviews" "
Rating 6 - Okay. 86 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful made our stay perfect 😊
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel next to the theme park
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. All We're very friendly and professional. Nice clean room with good showers and breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Thom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean pleasant environment targeted at families with children using the theme park.
Stayed 1 night in Mar 2024

8/10 Good

michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first time I stayed at the hotel for business the welcome at reception was good, and efficient and all was explained well when asked questions. Clean room, albeit I would of liked some sheer covering at the window so I didn't have to block the light out altogether in the morning. Ate in the restaurant for dinner and breakfast. It was ok and quite expensive for the quality. The burger was ok, chips were dry and cold, warm coleslaw and some peculiar-looking sauce on the side? The breakfast was bland, with limited selection, and low quality.. the scrambled eggs looked like they had been scrambled within an inch of their life and were very dry. air-filled sausages and drinks out of a machine - found it hard to find something to eat. so ended up with toast and mushrooms. Lunch was organised through the business I was with, again it was ok. Having said this, I would stay again, I would recommend it, the staff was great. but perhaps find somewhere local to eat instead. Free parking was a bonus!
Stayed 1 night in Mar 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this hotel and I'm glad to say the first stay was not a fluke as this was a lovely stay all told. Easy check in and the room was ideal. A fantastic power shower really helped to wind down after a long day. My only gripe was that the cooked breakfast items were not as fresh as they could have been but overall another enjoyable experience.
Stayed 1 night in Mar 2024

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and tidy. Staff were very helpful. The rooms were nice and so was the cafe and bar area. There were a couple of negative things. One thing in particular is I’ve never stayed anywhere with such cheap toilet paper didn’t even know you could get it that thin. Definitely a lot cheaper than the normal pound land or value ones. Also the breakfast was buffet style with the food being lower quality than most hotels. These two things are a shame in an otherwise nice hotel.
Stayed 1 night in Mar 2024

8/10 Good

Faisal

Stayed 1 night in Nov 2023

10/10 Excellent

Kerry

Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel. Comfortable spacious room. Good food and pleasant staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, all very polite and attentive
Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight om oir way to Birmingham airport. When booked didnt realize that there was breakfast with Santa, a bit noisey, but acceptable. Good room, dtaff helpful. Plenty of parking at hotel. Enjoyed 5he Christmas decorations. Thomas took us back to when our grandson was little.
Stayed 1 night in Dec 2023

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised Seniors
Booked as convenient location for a stopover on a journey North to see Family. Totally unaware until we arrived that the hotel is part of a huge theme park, which made us a little nervous of what to expect when we got there. Thankfully, for us the park was closed so none of the noise and crowds one would associate with theme parks. The hotel was very good as was all the staff, food and facilities. Our room was a good size but not quite as grand as the one in “Hotels.com” advert but good value and included an excellent breakfast. We would certainly be happy to return but perhaps not during their busy period but it is an excellent family outing option.
Stayed 1 night in Dec 2023

10/10 Excellent

Gemma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team and lovely hotel.
Chloe and her manager were brilliant, they were both so helpful and i cannot thank them enough.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023

10/10 Excellent

Sharon, Hinckley

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ignore the theme park…
Don’t be put off with this hotel being next to a theme park! It’s a great find for large comfortable rooms and reasonable food!
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel.room great, comfortable,a bit noisy with external aircon
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I was a family visiting the park it would have been fantastic. This was chosen because it was rated four star and personally I wouldn’t rate it that. Breakfast was good but no pancakes and the sausages where the same as a Holiday Inn Express ( where I’d been the week before). Food not locally sourced or anything special…loaves of bread in plastic bags left on top shelf for when it ran out so definitely cheap stuff! Plenty of it but would prefer quality.
Stayed 1 night in Nov 2023

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms so relaxing
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023

8/10 Good

Mrs L A

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room we had was in need of refurbishment and a deep clean. The Wi-Fi is poor which affects the TV. The staff are all polite, efficient and helpful, special thanks to Adam on the front desk. The food is very good and we had an enjoyable stay.
Stayed 7 nights in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room and poor service! Would not recommend!
Not an enjoyable stay! We arrived early evening and decided to stay in the room as we had an event (at Drayton Manor) the following day. The room itself appeared nice superficially, but then we had several issues. The TV wasn’t working and it took a good while for maintenance to come and fix it. Then one of the bed sheets was dirty - big fresh grease marks on then, and the pillows had been placed to cover it! We called for someone to come and change the bed - and they brought the wrong size bedding, but had a go! I found black hairs in the bathroom sink and shower area - my colleague has blonde hair, and me light brown! To really complete the stay, I asked for my VAT receipt on arrival and they said they’d email it me. They did - and the address was wrong! I’m now on email number 10 to reservations to get this legal document changed - and they are saying they can’t! Next stop the CEO. Service not good, hotel not clean - would not recommend a stay here, especially after the emails received since staying. To wrap it up, no apology for the dirty bedding, or TV not working … breakfast average but no veggie alternatives available on asking and the coffee tasted like dishwater!!
Stayed 1 night in Sep 2023

4/10 Poor

Omar

Stayed 1 night in Sep 2023

10/10 Excellent

Simon

Stayed 1 night in Sep 2023

6/10 Okay

PAUL

Liked: Cleanliness
Disliked: Property conditions & facilities
Probably great for small kids, but feels rather dated and not a lot to attract the business visitor. It was nice and quiet at night though.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
The staff were so friendly and nothing seemed to be too much trouble. There was a nice, friendly vibe in the hotel the whole time we were there. The restaurant food was good and breakfast excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Carl

Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Stayed 1 night in Sep 2023

8/10 Good

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t be put off by a Theme Park hotel…
Always good value and food is reasonable too.
Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and wonderful staff who were super helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definately stay again
Lovely hotel nice rooms food was nice reasonable price overall would stay again
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service delicious food.
Amazing hotel! The service from ALL members of staff received was above and beyond. Pre check in was a breeze before heading to the park for the day. You have your own hotel entrance to the park about a 3 min walk away so quicker access. You are a guest untill you drive away so even after check out you can still use the hotel facilities like the play area or the crazy golf! The Al A Carte food was delicious and the portion sizes were great. The prices were ok too you'd expect higher for a theme park hotel. Kids main and desert was less than £10. We are already discussing our next trip.
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Travelled with group
No way this can be a 4 star hotel.The reception staff were very nice and knew answers to any queries. The amount of inexperienced very young staff we were either served by or noticed definitely need further upskilling especially in the bar and people skills as they looked very miserable overworked and come across rude and ignorant. We was at a wedding here and would not recommend have a wedding or staying at the Drayton manor hotel.😩
Stayed 1 night in Aug 2023

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Stayed 1 night in Aug 2023

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
We stayed at the hotel due to a local wedding. Very helpful front desk staff who let us check-in early as the room was ready in between the ceremony and reception. Nice room, only complaints were that the pillows were very firm and uncomfortable (we woke up with aching necks), the thermostat we set to 22 degrees before sleeping and at some point during the night it ended up at 24 which was way too warm! Finally the blackout blind didn't cover the whole window which usually wouldn't be a problem but the slither of morning sun was reflected right in our faces so woke us up very early. We booked a room for 2 double beds and our room was only 1 double bed so I would recommend double-checking your room booking with them before staying.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Sherimar

Travelled with family and small children
My children different sex had to share a bed with a 9 year age gap.
Stayed 2 nights in Jul 2023