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"Staff were good everything else not good. Was obviously a very nice hotel in past. Been used to house asylum seekers? Could be restored to former but will take time"

"The hotel was lovely but when we arrived we were told there was a party going on in the conference room that would be loud and going on till midnight. We were taken to our room and the noise was ridiculous so they kindly moved us to another room. Unfortunately this room was no better so what was supposed to be a relaxing stay meant we didn’t get to sleep till midnight. Would have been nice to know beforehand so we could have stayed elsewhere! "

"Stayed at the Qeens previously. The room we had was good. Nice and clean but a noisy bar on opposite side of road so not great Thought breakfast was expensive at £20pp "

"The air conditioning was good but the rooms are too small "

"Will never book through Expedia again!! Shocking customer service. "

"Overview good "

"No fuss check in, friendly staff, and conveniently located near shops and bus stations."

"We were pretty disappointed as we were expecting a bit more of an experience from this stay, and the price that we paid. Having thought we had booked a “Cell” room, it was evident we hadn’t and were told we needed to specifically select that on booking, though this wasn't clear at all on booking. Having paid quite a high price, the room was a glorified premier Inn room. We were on a stay with friends who had booked as cell room, having paid quite a bit more than us, who had some real issues with cleanliness in their room. While this wasnt our experience, there was a lack of amenities. Described in the room we had booked were coffee/tea maker aswell as a kettle, however we did only have a kettle. We paid over £250 just for a pretty standard room, no breakfast included - this was an extra cost, as well as parking also being charged extra as only valet parking was offered. We paid £35 for parking, & although being told we would have unlimited access to the car, this was parked out of sight. When my partner requested access to his car to retrieve something, her was told he would have to wait for someone to get it, and that he wouldnt be able to go with them to get it. They proceeded to ask where abouts to find the item, however my partner felt very uncomfortable with the idea of having to explain where said item was. Although an interesting hotel, we feel the stay really was not worth what we paid. We did express this on checkout, but staff didnt take much notice. "

"The room was clean and generally well maintained. The staff, particularly at breakfast were friendly and helpful. The breakfast itself was very tasty and good quality. There was a reasonable selection of breakfast items. Unfortunately we ended up with an interconnecting room, so despite the hotel being advertised as having sound proof rooms, it really wasn’t. We could hear our next door neighbours chatting and they woke us when they returned home late. The pillows were really uncomfortable so we didn’t get a great night’s sleep. "