Search Hotels Near Swift River Reservation, Petersham

"It goes without saying that the property is exquisite. The accommodations are phenomenal. The rooms are quiet, clean and comfortable. However, the one aspect of our stay that stood out repeatedly was the interaction with the staff. Unfortunately we can only give a 1-star review. When we checked in - the front desk kept answering the phone while we were trying to check in. It was very off-putting. When he finally did attend to us, it felt like his mind was someplace else because he kept repeating himself and talking with the other staff member. When we checked out, the front desk attendee did not ask whether we enjoyed our stay, if there were any problems, what room we were in, etc. It was a very hurried and non-personal experience. A word to management: a quick re-training for front staff in customer service and interaction might be in order. Other than that - the property speaks for itself. This property might benefit from self-check-in service. "

"This Hotel is like an Old Family Friend. It’s our go to when we are staying in the area. Friendly staff. Comfortable rooms. "

"The staff were nice, friendly, and let me know what restaurants to try."

"It was clean."

"Great time for family kids had a wonderful time "

"Garbage can could be moved so not by door. Kind of in the way as you are trying to get into door and always over flowing with stinky garbage and cigarettes. "

"Good"

"Lovely property. "

"Staff was fabulous! Accommodations were clean and beds were extremely comfortable. Location is not the best( one way in ) but it was less than a mile away from Amherst. I would definitely stay there again!! Five stars"