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"I am a long-time Hilton Honors member and have typically not experienced anything to complain about. However, my experience with TRU by Hilton in Lehi was not what I would expect of the Hilton brand. I understand that TRU is a lower priced option among the Hilton brand hotels, but I still would have expected more than the experience we had. While the staff were friendly and professional, when we called to get some assistance with the in-room fridge, we were told by the front desk associate to just wait two hours and see if it was working. I understand he may have been busy at the time but I don't think it's unreasonable to say that in a half hour either he or one of the staff will come by to look at the fridge. I was able to fiddle with the fridge myself and got it to work by jiggling the cord a little. I was not happy with the lack of customer-service demonstrated by the hotel staff associate. I also want to make you aware of how unsafe the shower was in our room. It is a walk in shower and I nearly slipped and fell back when entering the shower. Since there are no treads or other materials to make the shower floor a little less slick, all of us had to hold on to the rails and slowly move to avoid slipping and sliding on to the floor. Please do something to address this safety issue. Generally speaking, our stay was fine but the front desk associate and unsafe shower leads me to question ever staying at another TRU hotel in the future"

"Facility was very clean and well maintained. Front desk staff was very kind. The only problem that we experienced was that the walls are super thin! Our neighbors were very inconsiderate with playing music, or maybe it was that they were watching their tv loudly and that they kept going in and out of their room multiple times, (door slamming constantly) until around 3:30 am! Don't know why someone would go in and out of their hotel room that many times throughout one night... It was very puzzling. This led to a very sleepless night. Don't know if we'd try a LivAway Hotel again knowing how noise reverberates so loudly from the neighboring rooms. With that said... The attractiveness of the hotel was very nice."

"Kid friendly"

"Clean room, spacious room. Great shopping and restaurants near by. Easy on/off interstate."

"The staff was extremely welcoming and kind. Location was in a great spot with everything you need close. Our room upon entry was so cold and the strong smelling of pinesole cleaner was so bad we had open the windows and leave for a few hours. The floors looked to not have been swept well as we found what looked like tobacco on the floor in the bathroom and a few things on the floor around the bed. The shower did not have a shower curtain on at all so water was all over the floor after we showered. The toilet, tub, microwave and fridge were clean and satisfactory. The bed had a terrible squeaky noise so every time anyone moved it would squeak very loudly. Their was so much clearer used and left on the floors it was sticky when you walked on it and sticky. The hallway and elevator to get to our room on the 4th floor were terribly dirty, with trash snd staines from drinks spilled all over. The coffee machine was out of service which was a disappointment. The staff was very welcoming and friendly and I give them a 5 star rating. Room wise I give a 2 star."

"Front desk staff does not know what theyre doing. Maybe because theres a lanhuage barrier but they need more proper training"

"We really enjoyed our stay!"

"How new and updated it was and close to freeway and everything"

"Unfortunately, this property was not well maintained. In my particular room there were broken locks to door doors, broken ironing board and it was not very clean. The location is nice because it’s right off the freeway and next to shopping and universities."