Swanbourne Trip

Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.

We really appreciated that our room was ready when we checked in early after a red-eye flight across the Atlantic. Breakfast at the Riu Plaza is outstanding. The location is excellent. The rooms are well designed. My only significant complaint is the poor performance of RIU’s website: I only used Expedia to make this reservation because I couldn’t get RIU’s site to work, and I still have problems using it for simple things like finding hotel information. The RIU loyalty program gives you extra points for booking directly through their site, but my experience is that this is nearly, if not absolutely, impossible. The site is laggy, it sends you round in circles, and times you out while you are waiting for its responses. Thank goodness for Expedia!

I booked this last minute when another hotel booking fell through. All I knew was that I liked the area it was in and needed a place to sleep but I was so pleasantly surprised by how nice and cute it was. Highly recommend for solo travelers!

Great staff, great location

The property is handy to everything like transport, shops etc. Staff are also welcoming and extremely helpful.