1 bedroom, premium bedding, minibar, in-room safe

Reviews of Alila Solo, Java

5 out of 5
Alila Solo, Java
Jl. Slamet Riyadi No. 562, Surakarta, Surakarta, Central Java

Reviews

9.2

Wonderful

Rating 10 - Excellent. 74 out of 107 reviews" "
Rating 8 - Good. 25 out of 107 reviews" "
Rating 6 - Okay. 5 out of 107 reviews" "
Rating 4 - Poor. 2 out of 107 reviews" "
Rating 2 - Terrible. 1 out of 107 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

AKHTAR, Mesa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice. The Shower in my room didn’t work properly. Breakfast was not as good as last time I was at the hotel( last year) All in all a good hotel.
Stayed 1 night in May 2024

10/10 Excellent

Agung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Nickol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very kind, the rooms are clean and modern. There is room service, pool is beautiful, there is a large shopping space called Solo Market in walking distance. It is impressive and It’s quite expensive in comparison to other area hotels.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chan

Stayed 2 nights in Sep 2023

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the bed and spacious room
Impressed us in many aspects, including cleanliness, staff service quality, safety and the overall comfort level. The room was spacious and the bed was one of the most comfortable hotel beds I’ve ever had the pleasure of sleeping on. Aircon was rather cold, but you’d rather it that way than not since it’s typically warm outside. We had an electrical outage on one night and we couldn’t use the room phone to get help; had to walk out to the corridor to use the phone. The maintenance staff came over swiftly and fixed the problem.
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Moh S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from The Alila Solo Team on 16 Dec 2020
Warm greetings from Alila Solo and thank you for sharing your rating and experience with us. We will be putting our best effort to ensure your next visit with us will be a true Alila experience.

6/10 Okay

Lokadjaja

Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Alila losing its touch
Had to come fix the AC twice and the rain shower nozzle is broken. Otherwise it was an ok stay at Alila this time.
Stayed 1 night in Jul 2020
Response from Ery on 11 Aug 2020
Dear Guest, Thank you for taking the time to provide your valuable feedback on your stay. It is helpful to receive constructive criticism from our guests and we will be putting our best effort to ensure your next visit with us will be a true Alila experience. I look forward to welcoming you back in a near future and please feel free to contact me back you might need anything. Kind regards, Ery Ansyari Executive Assistant Manager.

10/10 Excellent

Chris

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Hcourbois on 9 Mar 2020
Dear Chris, First of all thanks for the time taken to review your recent stay with us. I'm delighted to see a perfect score, and this will motivate the Team even better to serve our valuable guest even better. Looking forward to welcome you again when travel brings you back to Solo. Regards, Herman Courbois General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good staff altitude, big swimming pool, comfortable bed.
Stayed 1 night in Feb 2020
Response from Hcourbois on 25 Feb 2020
Dear Anonymous, Thanks for taken the time to review your recent stay. I'm pleased to see that we got a perfect score and that the Team delivered upon our promise. Looking forward to welcome you again when travels brings you back to Solo. Regards, Herman Courbois General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Hcourbois on 10 Feb 2020
Dear Guest, Thanks for this Great Score, and happy to see that we gave you a pleasant stay. Regards, Herman Courbois General Manager

8/10 Good

Cynthea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room size is smaller than expected, all the rest is good.
Stayed 3 nights in Dec 2019
Response from Alasdair Davidson on 7 Jan 2020
Dear Guest, Thank you very much for taking the time to provide the team and I with a review of your recent stay. We are pleased you have enjoyed the experience and look forward to welcoming you back again soon! Kind Regards, Alasdair Davidson General Manager

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
just ok nothing fancy, convenient to food locations
Stayed 4 nights in Dec 2019
Response from Hcourbois on 10 Feb 2020
Dear Amanda, Thanks for your review. Even Though I don't want to see such a score, and believe that we should be better than this. Due to no additional comments I cant rectify any concerns, but rest assured that me and Team are always ready to welcome our guest with great Javanese Hospitality. Best regards, Herman Courbois General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily the Best Hotel in Town
It was my first stay with Hyatt property and I was immediately impressed with the exclusivity of the lounge. The Suite is nice enough as well. They can easily be the best hotel in Solo.
Stayed 1 night in Dec 2019
Response from Alasdair Davidson on 7 Jan 2020
Dear Guest, Thank you very much for taking the time to provide the team and I with a review of your recent stay. We are delighted you have enjoyed the experience and look forward to welcoming you back again soon! Kind Regards, Alasdair Davidson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Alasdair Davidson on 3 Oct 2019
Dear Guest, Thank you for taking the time to provide us with a review score of your recent stay. We look forward to welcoming you back again soon! Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Alasdair Davidson on 24 Jul 2019
Dear Frank, Thank you for taking the time to provide us with a review of your recent stay. We are delighted you have enjoyed this trip and look forward to welcoming you back home again soon! Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly maintain hotel with excellent service. Maybe can hv more coffee choices
Stayed 2 nights in Jun 2019
Response from Alasdair Davidson on 27 Jun 2019
Dear Jimmy, Thank you for the wonderful review and feedback on the recent stay with us. The team and I look froward to having an opportunity to welcome you back again soon! Kind Regards, Alasdair Davidson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from Alasdair Davidson on 15 May 2019
Dear Guest, Thank you for the quick review of your recent stay. We'd love an opportunity to know more on how we can improve to a 5/5 rating. Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High end surprise in rustic Central Java
It was amazing. Nice room, very pleasant and helpful staff, fantastic breakfast, good size swimming pool. Very well decorated hotel and rooms, and not too cold.
Stayed 1 night in Apr 2019
Response from Alasdair Davidson on 29 Apr 2019
Dear Guest, Thank you very much for the recent feedback on your stay, it is a pleasure to read all the positive experiences. We look forward to welcoming you back home to Alila Solo on the next visit to Surakarta... Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Management and staff are very attentive, response to our request were look into promptly even though the hotel is at almost 100% occupancy. Was very impress on how the F&B team managed a crowd of 400++ guests without any hiccups for breakfast a very important meal of the day.
Stayed 4 nights in Dec 2018
Response from Alasdair Davidson on 16 Jan 2019
Dear Susan, Thank you very much for taking the time to post a review of your recent stay over the festive season. It was a pleasure to be able to catch up with you and we look forward to welcoming you back to Solo or to one of our other stunning Alila properties soon! Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Annisa, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alila Solo is a very nice new hotel that is different from any hotel in Solo. Room was comfortable and spacious. One thing that I regret was not experiencing the breakfast. As well as for a 5* hotel I wasn’t served welcome drink/towel when I checked in(though it was an early check in, when i took the card they didn’t serve me and my mother any complimentary drink/towel). Overall it was a satisfying stay but location a bit far from downtown/main attractions/culinary area
Stayed 1 night in Oct 2018
Response from Alasdair Davidson on 1 Nov 2018
Dear Annisa, Greetings from Alila Solo and thank you for taking the time to provide a review of your recent stay. I am very happy to read that your overall stay was satisfactory. In regards to welcome drinks & cold towel upon arrival, I have met with our Front Office team to ensure that they follow the standards we have implemented in the hotel. I do apologise that your arrival experience was marred by this and look forward to having an opportunity to reaffirm our commitment to amazing guest service on your next visit to Solo. Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Daniel, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Central Java ! Excellent management and staff. Facilities are wonderful!
Stayed 1 night in Oct 2018
Response from Alasdair Davidson on 24 Oct 2018
Dear Daniel, Thank you once again for choosing to stay with us at Alila Solo! We love having you as part of our extended family and look forward to welcoming you back home soon :) Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Alasdair Davidson on 15 Oct 2018
Dear Guest, Thank you for the 5 / 5 rating on your recent stay. We look forward to welcoming you back to Alila Solo soon! Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Daniel, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay at the Alila Hotel every time I’m in Solo. Excellent staff and hotel! Hotel personnel is the best!
Stayed 2 nights in Sep 2018
Response from Alasdair Davidson on 4 Oct 2018
Dear Pak Daniel, Thank you so very much for the kind feedback and your return visits! We look forward to welcoming you back home to Alila Solo again very soon... Kind Regards, Alasdair Davidson General Manager

8/10 Good

Bob, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with international standards in Solo
The Alila has succeeded in being both a business and a leisure hotel in the center of Solo city. I enjoyed a working holiday and needed to work but also wanted to relax. The staff was great, standards are world class, food is good and a very nice swimming pool, fitness and spa area.
Stayed 2 nights in Sep 2018
Response from Alasdair Davidson on 17 Sept 2018
Dear Bob, Thank you for taking the time to provide the team and I with a review of your recent stay with us. I am delighted to read that you appreciate the concept of Alila Solo as an urban resort and have taken time to relax in between business. We look forward to having an opportunity to welcome you back again soon... Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Solo. Highly recommended
Great hotel, great price and great location
Stayed 1 night in Sep 2018
Response from Alasdair Davidson on 11 Sept 2018
Dear Raymond, Thank you very much for the wonderful review and 5 /5 score! We are delighted you have enjoyed the stay and that the location, price and overall hotel services were highlights. The team & I look forward to welcoming you back again soon... Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

DDR, Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Alasdair Davidson on 30 Aug 2018
Dear DDR, Thank you very much for your recent review on Expedia. The team and I are delighted you have enjoyed the stay and look forward to welcoming you back on the next visit to Surakarta... Kind Regards, Alasdair Davidson General Manager

8/10 Good

Lokadjaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location & the pool is excellent
I like to stay at this hotel, because is very nice hotel, having nice interior design, good location and the swimming pool is excellent especially for the water quality and size but to improve/ complete for toileteries/ amenities
Stayed 2 nights in Aug 2018
Response from Alasdair Davidson on 29 Aug 2018
Dear Lokadjaja, Thank you very much for taking the time to provide the team and I with the great feedback on your recent stay, I have taken note of the input on the bathroom amenities and will discuss with the housekeeping team on how we can further improve. We look forward to having an opportunity to welcome you back again soon! Kind Regards, Alasdair Davidson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Alasdair Davidson on 27 Aug 2018
Dear Guest, Thank you for providing us a with a recent review score of the recent stay. We look forward to welcoming you back again soon! Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Bernardinus

Great room, good breakfast, strategic location
Stayed 2 nights in Aug 2018
Response from Alasdair Davidson on 27 Aug 2018
Dear Bernardinus, Thank you very much for the recent review on your stay at Alila Solo. The team and I are delighted to read you have enjoyed the experience and look forward to welcoming you back again soon! Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Alasdair Davidson on 10 Aug 2018
Dear Guest, Thank you for the 5 Star rating of your recent stay! We are delighted to receive your rating and look forward to welcoming you back to Alila Solo soon... Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

DDR, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the heart of Java! Staff is gracious and caring...
Stayed 1 night in Aug 2018
Response from Alasdair Davidson on 10 Aug 2018
Dear Guest, Thank you for taking the time to provide us with a fantastic 5 star rating as well as the feedback on Alila Solo being the "Excellent hotel in the heart of Java" and the service from the team being a highlight of the stay. The team and I look forward to having an opportunity to welcome you back again soon! Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and the best in the area! Wonderful staff!
Stayed 1 night in Jul 2018
Response from Alasdair Davidson on 2 Aug 2018
Dear Guest, Thank you for taking the time to provide us with a fantastic 5 star rating as well as the feedback on Alila Solo being the "best in the area" and the service from the team being a highlight of the stay. The team and I look forward to having an opportunity to welcome you back again soon! Kind Regards, Alasdair Davidson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Alasdair Davidson on 29 Jun 2018
Dear Guest, Thank you for taking time to post a rating of your recent stay with us. The team and I look forward to welcoming you back on your next visit to Solo. Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Jeslyn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with great service
The hotel is pretty new, about 1+ years. Hotel is cleaned and hotel staffs are friendly and helpful. The breakfast spread is great. Hotel location is near shopping mall which is about 5-10 mins walking distance.
Stayed 1 night in Mar 2018
Response from Alasdair Davidson on 20 Mar 2018
Dear Jeslyn, Thank you for taking time to review Alila Solo. I am very pleased to read that you feel the hotel is pretty new, as we are now in our 3rd year of operation, it looks like our rigorous maintenance & cleaning schedules are keeping us pristine :) I'm very happy to read you found the breakfast selection to be great and that our locale close by Solo Square Mall nice and close. The team and I look forward to welcoming you back again soon. Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Solo
It is probably the best hotel in solo. The room is no doubt comfy and great and the service is 5 star. This is my 4th time stay here and still loving it
Stayed 1 night in Mar 2018
Response from Alasdair Davidson on 8 Mar 2018
Dear Darius, Greeting from Alila Solo and great to have you back staying with us again! Please feel free to drop me an email prior to your next visit, it would be great to catch up... Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Decy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo
Excellent stay!
Stayed 2 nights in Jan 2018
Response from Alasdair Davidson on 18 Jan 2018
Dear Decy, Greetings from Alila Solo, it's a pleasure to receive the short & sweet review as well as your 5 out of 5 rating....we love these! :) The team and I look forward to welcoming you back to your Solo home away from home again soon. Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Mina, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with wonderful staff
This 5-star hotel, which shows in every detail (from the grand lobby to the hallways), is absolutely beautiful and clean. What made our stay even better was the professionalism and friendliness of the staff, from the Front Desk to the bellboys, every single one of them always has a nice smile on their face and made us feel welcome. Kudos to Ms. Abrita for accommodating our needs to the very end of our stay. The room and bathroom are amazing and there are so many options available for breakfast. Although my husband and I only stayed for one night, we will definitely come back the next time we visit Solo.
Stayed 1 night in Jan 2018
Response from Alasdair Davidson on 18 Jan 2018
Dear Mina, Greetings from Alila Solo and thank you very much for taking the time to provide us with a review of your recent stay. I am delighted to read all of the wonderful comments on your stay experience and that the friendliness and professionalism of our team, Abrita highlighted, were standout. We are a team who really enjoy what we do and it's fantastic to see our efforts noticed by our guests :) We look forward to welcoming you back on your next visit to Solo. Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, Thank you for the 5 Star rating of your recent stay! We are delighted to receive your rating and look forward to welcoming you back to Alila Solo soon... Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

annisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect, the staff, location, size of room, food
Stayed 1 night in Nov 2017
Dear Annisa, Greetings from Alila Solo and thank you for taking the time to provide us with a review of your recent stay. I am delighted to read that you have enjoyed your Alila Solo experience with our rooms, food, location and team all being 'perfect'! The team and I look forward to welcoming you home again soon... Kind Reagrds, Alasdair Davidson General Manager

10/10 Excellent

Daniel, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Solo
Thoroughly enjoyed my stay at the Alila; It is the best and only five star hotel in the City of Solo. Great and very hospitable staff.
Stayed 2 nights in Sep 2017
Response from Alasdair Davidson on 9 Sept 2017
Dear Daniel, Greetings from Alila Solo and thank you very much for taking the time to provide us with feedback of your recent stay. I am delighted to read you have enjoyed you stay, with the hospitality of our team being of special mention. The team and I look forward to welcoming you back on your next visit to Solo & wish you a safe flight home. Kind Regards Alasdair Davidson General Manager

8/10 Good

wsk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything ok. A little dissipointed with sauna/ cannot use, only for member not for hotel guese
Stayed 1 night in Aug 2017
Dear wsk, Greetings from Alila Solo and thank you for your recent review. I am pleased to read that your stay was ok and have taken note on the feedback regarding Sauna usage. Our executive room category and above do include the heath club benefits of sauna, steam room, jacuzzi and onsen usage. Deluxe rooms are still able to use the expansive swimming pool, gym and yoga area as part of the room benefits and those in the deluxe category can also purchase a day pass for the health club at Spa Alila should they wish. We look forward to welcoming you back to Alila Solo in the future. Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Poul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
It was a last minute booking. The hotel is gorgeous and wonderful. Very reasonable price as well. Food was awesome! Very good and high level security as well. Staff and service was great. Can't say enough good things about this hotel.
Stayed 1 night in Jun 2017
Dear Poul, Greetings from Alila Solo and thank you for taking time to post a review of your recent stay. The team and I are delighted to read you have thoroughly enjoyed your stay and that our delicious food & staff service were highlights of your visit. Thank you also for the comments on our Security, as an International 5 star hotel, we like to make sure our guests feel safe & sound :) We look forward to welcoming you back on your next visit to Solo. Kind Regards, Alasdair Davidson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an incredible hotel with a friendly staff and great facilities. The location is also great.

10/10 Excellent

Daniel, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Solo
Wonderful staff and very convenient location. I thoroughly enjoyed my stay and will definitely stay there again when I return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort