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Reviews of favehotel MEX Tunjungan Surabaya

3 out of 5
favehotel MEX Tunjungan Surabaya
Jl. Pregol 1 3 5, Surabaya, East Java

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 139 reviews" "
Rating 8 - Good. 56 out of 139 reviews" "
Rating 6 - Okay. 45 out of 139 reviews" "
Rating 4 - Poor. 13 out of 139 reviews" "
Rating 2 - Terrible. 6 out of 139 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Shabbir

Disliked: Staff & service
Shopping are is near
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Hotel is walking distance toTunjungan Plaza. Room is clean but towels are quite old . No mini bar ,but the price paid is reasonable.
Stayed 2 nights in Dec 2023
Response from Malpin on 23 Dec 2023
Dear Our Valued Guest, Thank you for taking your precious time to tell us about your experience at Favehotel MEX Tunjungan Surabaya. I am sorry that the experience on your arrival and during your stay did not meet your expectations, and please allow me to express my sincerest apologies. Your detailed feedback about your stay has been taken seriously. Please rest assured that we are taking the appropriate measures to improve our guest service to deliver more memorable experience to our valued customers. We appreciate you sharing your concerns, and we will ensure your next stay will be more pleasant than previous one. We look forward to welcoming you back soon. Best Regards, Malpin Pagau Operations Manager.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Older
Older than pictures
Stayed 2 nights in Mar 2020

8/10 Good

roy

Liked: Cleanliness
Cental location for the right price
You get what you pay for. Its cheap but then the cost is cheap too. Room was clean and functional. If you want somewhere cheap and clean in a central location, this is ideal. Bear in mind..the cheapest rooms do not have windows.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Near shopping centre, Tunjungan Plaza. The location is behind the main road, not so good though. Wifi is on and off regularly. Bottle water not even 1 bottle is not provided. we drink water from water dispenser outside the room.Not good. Wall paper inside the room is a kind of yakki. Better has the white wall or has a painting instead.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
We stayed in a large room with a “king” bed. Very spacious. Nice cold a/c and great TV. The staff was friendly and helpful. They brought me an iron and board to use. This hotel is a budget hotel so price was very good. I give it low marks for cleanliness and location. Loud music played until late at night and smokey smell through vents.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Nice hotel convince 24hr indomart store nearby in case looking for fast food night time..n near tunjungan plaza
Stayed 1 night in Jan 2019

10/10 Excellent

stan

Liked: Staff & service, property conditions & facilities, room comfort
Should book breakfast when booking for the rooms because if you do it, you'll pay only 4 AUD each breakfast. The breakfast was quite good. A lot of food, drinks, snacks, fruits, etc. Buffet style. If you pay for breakfast not included with your rooms rate, it would be 6.6 AUD each breakfast. I think it's the same price at Fave Hotels Indonesia wide. The standard double room was for one person only judging by the size but quite good by the price at 25 AUD a night. Hot water worked but water volume and water pressure were not so good.The hotel had food courts within the hotel, a gym, restaurants, balcony cafe/karaoke room. It always had so many quests (many rooms filled) each day. Boncafe steak house was just across the hotel and Alfamart was a few houses away from the hotel (alfamart is a mini supermarket like seven elevens in many countries but it is also the place where you can buy prepaid minutes and Internet data for your mobile phones). It was probably 5-6 minutes walk to Tunjungan Plaza. I think for the price of the nightly room at the hotel, the hotel is good.
Stayed 12 nights in Dec 2018

10/10 Excellent

Andin Septia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean.comfort.value for money price
clean.comfort.value for money price
Stayed 1 night in Sep 2018

2/10 Terrible

Muhammet

Can get better room for the similar price
Small and smelly room, not so clean.
Stayed 1 night in Aug 2018

8/10 Good

Daniel

Liked: Staff & service
Room for Improvement
Cleanliness is a must as mosquitoes nest mainly guests eat in the room n no proper cleaning after guest departure.
Stayed 1 night in Aug 2018

8/10 Good

Christopher Patrick

Liked: Cleanliness, staff & service, room comfort
Comfortable but there's room for improvement ...
The stay was comfortable and the FO and Housekeeping staff were friendly. Please improve on breakfast buffet menu, its set up, cleanliness and noticed the staff at the breakfast venue were not so friendly and cheerful. The gym needs attention as the air-cond system was not working. I believe this hotel can further improve and will definitely come again to stay at this hotel.
Stayed 3 nights in May 2018

8/10 Good

Beng, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's ok overall
Location is good if you're looking in the middle of city, next to big Tunjungan Plaza shopping mall. Room quality and bedding .... clean, but could be improved with better linen and possibly towel It's ok for its price.
Stayed 1 night in Apr 2018

8/10 Good

Zainal Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favehotel Mex suits your budget
Convenient location . Located away from the main busy road but just a few minutes walk to Tunjungan Plaza where I can find my shopping needs & plenty of food choices. Secured place as you need the access card to open the door at lift lobby .
Stayed 2 nights in Dec 2017

8/10 Good

Heru

Liked: Cleanliness, staff & service, room comfort
Nice hotel for business trip
Good hotel, near to the place I worked for
Stayed 2 nights in Oct 2017
Dear Bapak Heru, Thank you very much for choosing Fave Mex Hotel Surabaya and taking your time to give us a good feedback. It's a pleasure to received a good feedback from you. We're so happy to know that you're satisfied during your stay with us. We hope to see you again in Fave Mex Hotel Surabaya. Sincerely, Malpin Pagau Front Office Manager

8/10 Good

Ajhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 3 nights in Oct 2017
Dear Mr Ajhar, Thank you for choosing Fave Mex Hotel Surabaya and taking your time to give us a good feedback. It's a pleasure to received a good feedback from you. We're so happy to know that you're satisfied during your stay with us. We hope to see you again in Fave Mex Hotel Surabaya. Malpin Pagau Front Office Manager

8/10 Good

Liavika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Liavika, Thank you so much for taking your time and gave us your feedback. It' s pleasure to received a good feedback from you. We're so happy to know that you're satisfied during your stay with us. We hope to see you again at near time in Fave Mex Hotel Surabaya. Best regards, Malpin Pagau Front Office Manager

6/10 Okay

Annisa

Dear Annisa, Thank you very much for staying with us we are very pleased to be in your choice, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

6/10 Okay

Gim Kah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dear Gim Kah, Thank you very much for staying with us we are very pleased to be in your choice and We wish to see you again in your next visit to to Surabaya. Best Regards, Malpin Pagau Front Office Manager

4/10 Poor

Wanen, Medan

Disliked: Cleanliness, room comfort
Not so comfort
I was not comfort, noisy from both side. Aircond leak, less room soundproof. Other guess doesn't with good manners make noise. There is tiny bugs fly in few place inside my room also. Could be came from the toilet. Sorry to tell, i won't stay there anymore.
Response from Malpin on 3 Mar 2017
Dear Wanen, Thank you for your feedback on your recent stay with us, We really appreciate that you taking the time to write your comprehensive reviews. We highly appreciated that you share your experience and recommendation our hotel. We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will take all action necessary to improve our service quality. We do hope that you will accept our sincerest apology and to have opportunity to welcome you back in our hotel. Best Regards, Malpin Pagau Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Sir/ Madam, Thank you very much for staying with us, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

8/10 Good

IG AK Aswin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of the town
Hotel was near by Tunjangan Plaza, it was convenient to walk around as it was in the center of the town, quite a few good food places / restaurants were in short walking distance. The room was spacious. Breakfast area was decent, food selections were limited.
Response from General Manager on 16 Nov 2016
Dear Sir/ Madam, We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we apology for this, and of course we will take all actions necessary to improve our service quality. We are looking forward to welcoming you back on you next trip to Surabaya. Best regards, Malpin Pagau Front Office Manager

6/10 Okay

Verified traveller

Response from General Manager on 23 Oct 2016
Dear Mr/MS, Thank you for your interest to stay at favehotel MEX Surabaya We look forward to welcoming your at fave hotel MEX Surabaya. Regards, Malpin Pagau Front Office Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Small room
A very simple business hotel suitable for short stay..there are better and comfortable hotels around
Dear Sir or Madam, Thank you for your feedback on your recent stay with us, We appreciate your positive feedback and Love to hear that our services and facilities have meet your expectation. I will be passing your fantastic feedback to all of out team and We hope we can continue giving a memorable experience for your next visit. Regards, Malpin Pagau Front Office Manager

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
good location but not so good hotel
I did not like the shower. I prefer shower which I can hold. The other things were all just o.k. There was no hairdrier in the room. The bathtowels were old and dirty. The good thing about the hotel is the location only.
Response from Malpin on 5 Mar 2016
Dear Sir/ Madam, Thank you for taking your time to share about your recent stay with us. We regret to hear that your experience did not meet your expectations. We will address your concern for further review, and of course we will take all actions necessary to improve our service quality. We do hope that you will accept our sincerest apology and to have the opportunity to welcome you back in our Hotel Best Regard Malpin Pagau Front Office Manager

6/10 Okay

Chandra

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Staff & service
Hotels staffs are friendly. Room is ok for staying.
Response from Malpin on 2 Dec 2015
Dear sir or Madam Many thanks for taking the time to review your recent stay at fave hotel Mex surabaya. We are delighted that you had such a pleasant and enjoyable stay with us. We wish to see you again for your next staying in the near future. Best regards Malpin Pagau Front Office Manager

6/10 Okay

Vebri, Tulungagung

Liked: Cleanliness, staff & service
There is no window, noise from other room, but room was clean, large bed, n staf was friendly.
Response from Malpin on 30 Nov 2015
Dear Vebri, Thank you for sharing your experience during your stay with us . We are glad to know that our services and facilities has met your expectation. Please accept our sincere apologies about the soundproof, and for your information , our standard is non window room , you may upgrade your room into superior which has window inside the room Hope we could welcoming you again soon at fave hotel Mex Surabaya. Best Regards, Malpin Pagau Front Office Manager

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities

8/10 Good

Julie Lee

Liked: Staff & service, room comfort
Perfect location
This hotel is good if you just need it for sleep. Not recommended if you travel with children since this hotel doesn't have facilities suitable for kids. However the location is perfect in town close to biggest shopping mall TP and lots of restaurants and eateries nearby. I asked for non smoking room but my room smells smokes and in the hallway smells smoke too for couple days. Breakfast is nice with some varieties like congee, soup, rice/fried rice with 4 choice of meals, veggies with peanut sauce, bread with jam, egg station cooked as requested, coffee & tea, juices, indo style dessert, cakes & fruits. The service in the restaurant is good too. I enjoyed them all but since the food are the same (only 1 or 2 meals changed and rotated) for my 7 days of staying there, I felt bored with the food on my last days. I may come to stay in this hotel again if I go to Surabaya.

10/10 Excellent

Leon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising nice interior and cozy feeling
When i book the hotel, my first intention is just a hotel for sleeping. Thus was looking for a budget hotel. However, i was shock when i enter the hotel, the interior of the room gives a comfy and cozy feeling. My friend and I was so happy to have stay in the hotel. The staff is super friendly and greet us with smile when we arrive, although we are late. As for the cleanliness of the room, i cant find any fault with the hotel and the room itself. (y) Recommended
Response from Malpin Pagau on 6 Oct 2015
Dear Leon Thank you for taking the time to reviewing us during your stay at fave Mex Hotel Surabaya. We are glad to hear the service that our staffs provided has made your stay an enjoyable one. We hope we can continue giving a memorable experience for your next visit Best Regards,

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people were nice and the location was great, but the room had ants crawling in the bed and the water was cold.
Response from Malpin on 3 Oct 2015
Dear Sir / Madam, Thank you for taking the time to reviewing us during your stay at fave Mex hotel Surabaya. It is our aim to offer our guests a entirely satisfactory service at the fave hotel Mex Surabaya. We truly apologize for the inconvenience you had with some of the missing details which only leads to an uncomfortable stay you had with us. We are very grateful and take every constructive criticism seriously and have addressed the issue to all department concerned for evaluation. We are also appreciate your positive comment for our nice staff and hotel's good location. Thank you for your great support. Your gracious comments have been passed to us. Thank you once again for your review and all of us hope to see you back in the near future! Best regards, Malpin Pagau Front Office Manager

4/10 Poor

Helena, jakarta

Disliked: Room comfort
bad
dirty towels, smoke-smell room even though it was a non-smoking room. they only gave us 1 pair of sandals for every room. good : free to refill water any time
Response from Malpin on 3 Oct 2015
Dear Helena, Thank you for your feedback on your recent stay with us. We really appreciate that you taking the time to write your comprehensive review. We regret to hear that your experience did not meet your expectations. We will address your concern in regards to our team for further review, and of course we will take all actions necessary to improve our service quality. We look forward to welcome you back again in the near future. Sincerely yours, Malpin Pagau Front Office Manager

8/10 Good

Dharmadi, Semarang

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel near tunjungan plaza
Nice hotel, little bit dirty. Found cockroach on bathroom but overall is ok
Response from Malpin on 13 Jul 2015
Dear Dharmadi, Thank you for taking the time to reviewing us during your stay at fave Mex hotel Surabaya. Glad to hear all good comments and enjoyable stay with us. We will address your concern in regards to our team for further review. And we will take action necessary to improve our service quality. We look forward to welcome you back again in the near future. Best Regards Malpin Pagau Front Office Manager

8/10 Good

Ng, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
reasonable clean hotel

6/10 Okay

Bram, San Francisco, CA

Liked: Staff & service
Good value and location
Decent hotel for the money. If all you need is a bed to crash in, this will suffice. If you are not closterphobic, you can get the cheapest room but it has no windows. The next level up has windows. Very close walk to Tunjungan Plaza. Breakfast buffet is so so but for the included price, you can't complain.

6/10 Okay

Jude, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Convenient Location
Affordable hotel and convenient. Walking distance to McDonalds and Tunjungan Plaza. Room condition is acceptable. Toilet needs some improvement. I would recommend this only if you're on a tight budget.

6/10 Okay

fajar, Bandung

Good
Near from tunjungan plaza

6/10 Okay

Leigh Ann, Ho Chi Minh City, Vietnam

Liked: Staff & service
Average hotel, decent neighborhood
The hotel was a bit odd with the lobby on the 3rd floor and the room on the 2nd floor, however the service was attentive from the moment we arrived to check in. The room is quite small and not much room for 2 people. The room itself was clean but the walls and furnishings are very worn and beat up looking. I guess it's good for the price. I did not see much of Surabaya so not sure how its located in proximity to the city but its about 45 minutes from the airport and the surrounding area has a grocery store, several restaurants and fast food options and a movie theater within close walking distance.

8/10 Good

WILLIAM, Princeton, NJ, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, clean, and modern room
The hotel room was clean and modern. I would put it on par with a western hotel. I got a good deal on it so I found the value to be high.

4/10 Poor

Verified traveller

Liked: Staff & service
Parking of the car is terrible
I was brought to the 9th floor parking lot that is available just for checking in. The the lift was so tiny for only 6 people. And when it is full, we have to wait for the lift a long time. At the front desk they don't tell us the procedure for free parking. No parking is available at the front of the entrance.

8/10 Good

allen, bali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visiting surabaya
first visit to surabaya and hotel next door to main shopping mall

6/10 Okay

Verified traveller

Budget hotel with decent rooms
We stayed at FAVE hotel for a night. Overall, it was alright for the price. Only thing was that the rooms were rather small. If you're looking for just a room to stay for a short stay-over, FAVE hotel should be fine. Service staff were a bit slow though.

6/10 Okay

Halim, Malaysia

Disliked: Room comfort
Near Shopping Mall (Tunjungan Plaza)..
The room is very small... Breakfast is ok.. Hotel near Tunjungan Plaza...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
near to mall
the room was ok...just slightly small and don't have any window.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommenable
waas good value for pricing

6/10 Okay

Anonym