Sunset Star

This hotel does have charm, however it is right next to an activity club with pickleball, ping-pong, swimming etc. Making some rooms extremely loud. We had to move rooms due to the nose going all day into late at night. Rooms, there were stains on curtains and linen drapes, and water pressure was non existent. There was cracks in the doors so bugs could get in as well. They have a complementary shuttle into ubud shopping. Getting there was no issue but shuttle never came to pick us up at scheduled time. We had to order a grab ourselves to get back to hotel. Overall not the expierence we were hoping for. Some employees were wonderful, while some made this experience less enjoyable. The gentleman at the front desk made it harder for us, for example when checking out. I asked for him to send employees to help with my luggage. He told me check out is at 12pm. It was 945am at the time. He said I would have to call the front desk to get help with my luggage. Even though I was at the front desk asking for help. Why would you tell me to call the front desk when we were at the front desk? With that said I will probably not be back.

Beautiful. Staff was extremely kind and helpful. Great location.