Sulgen Hotels from ₹8,013

"We were hesitant to write a review of our experience staying in this hotel, however i feel this must be known for future guests if they are considering staying in this hotel. We were told on the day of arrival that they don't have hot water, and heating system has broken down. We were also told we were the only 2 guests in the hotel. The owner of the hotel replied he doesn't know when this will get fixed and most likely will be after we leave. We found it hard to believe, as a running business this cannot be fixed as soon as possible, or fixed on the same day. We endured 3 nights and 4 days showering with cold water. There was no heating system and we were given a portable heater only. On our last day we were leaving, we learned he was expecting guests with a young family arriving the same day. It was clear from that day we felt fooled and cheated by the owner for purposely turning the heating system off as we were the only 2 adult guests there in the whole hotel. We thought to ourselves surely the guests with young children will require hot water and heating. After reading the most recent review its seems obvious our thoughts were right, the owner can't be bothered to turn on the water heating system for us because we are only 2 adult guests, maybe to save money. There was no mention of no hot water or heating system from the young family so i would assume it was turned on back for them, very dissapointing for us and in a way has spoilt our stay."

"The staff were great from check in to check out. The location is ideal for walking everywhere, and they have large parking areas. The indoor pool is a nice touch to have when it’s late and you want to get out of your room. I forgot my adapters for my charging cable and they had them. The balcony’s in the room also smoking allowed. They also have a toy area for children which my daughter enjoyed. The restaurant is nice too, and the wait staff are very kind. Overall I will stay here again when I visit the Black Forest. "

"Easy parking , well cleaned , it was an amazing stay Will definitely book again future......"

"The room was not cleaned at all. As soon as I reported it, I was given a free upgrade. Nice hotel, good view. "

"For the price you pay, it’s not bad. The decor may need an update, but the pictures online are true to form. My only real gripe was the plastic mattress protector on the obviously new mattress- you’ll wake up in a pool of sweat in the middle of the night. Nevertheless, I still give my overall experience 5 stars because of the hotel’s staff. They went above and beyond to help me from restaurant reservations, what points of interest to see, and even printed several documents I needed for me. At the end of the day, a hotel is really just a fungible service - a bed to sleep in. The difference is service. I would definitely recommend. "

"Nice rooms, very clean, good restaurant and great staff!"

"The outside of the hotel look very quaint and German and was really looking forward to very traditional stay. One of our rooms was on the top floor and the room was huge, too big if all honest, the room had a bed, small sofa, small table but so so much empty space the room lacked any feel and was cold, there is such a thing as too big and too empty. The shower was nice. My friend was in a room on 2nd floor and was smaller and a little nicer but these room in the older building need renovating and bringing to life. The new part of the hotel across the road is very modern. The rooms lack any hot drinking facilities which I have never experienced in a hotel. The maids leave water but it’s always sparkling and I tried to explain I needed still but the next day was sparkling again!!! The restaurant food was nice. Breakfast was nice but maybe a little bland. The owner of the hotel was present at breakfast and she was very welcoming. I want to love the hotel but the rooms really let it down for me. "

"I stumbled upon Sombea during a trip through Southern Germany, and I highly recommend this hotel to anyone staying in the area. The staff is helpful, the rooms are clean and comfortable, and the restaurant is delicious. If I find that my travels take be back to the Schwarzwald, I will be staying at Sombea again."

"Beautiful, modern apartment in very central location in a small, spa-oriented town. Great kitchen. Public parking several blocks away. Check in at hotel some distance away. Multiple restaurants, coffee shops, bakery nearby."