8/10 Good
Angelo
15 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities
I actually stayed at this particular Hilton several times when I have came to Suffolk, Va. Staff has always been polite and attentive, however I wish there was a better policy in place for a general cleaning of the room? Unlike the many Hotels I have stayed the Hilton doesn’t provide a daily cleaning service which is an inconvenience when I return to my room, however the Hilton Front Desk employee did offer me new towels but that offer came by request. As a guest I believe a policy of introduction should be put in place that explains to ALL guests what to expect, I feel it’s unfair for a guest to find out that their request has been denied without being informed prior? In addition I have been very generous with my tips to the Hotel Maids but how would a guests know where to leave a tip if there is no information provided concerning Maid Tipping?
Angelo
Stayed 2 nights in Jun 2024