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Reviews of The Mill Hotel

3 out of 5
The Mill Hotel
Walnut Tree Lane, Sudbury, England

Reviews

8.0

Very good

Rating 10 - Excellent. 157 out of 455 reviews" "
Rating 8 - Good. 183 out of 455 reviews" "
Rating 6 - Okay. 72 out of 455 reviews" "
Rating 4 - Poor. 25 out of 455 reviews" "
Rating 2 - Terrible. 18 out of 455 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet surroundings
Stayed 1 night in May 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and spacious room even though it was on the 3rd floor, with no lift. Good exercise for one with mobility issues! Lovely views of the meadows from the room, easy to bird watch. Swan nesting nearby was an added attraction. An improvement could be made to the continental breakfast, not up to Premier Inn standards
Stayed 4 nights in Apr 2024

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were attentive and friendly, room cleaning and restocking was on demand and was efficiently done when we wanted it. The room was at the top of 3 floors, with no lift and a narrow stairs. This would have been a problem if we had been disadvantaged in any way (or just much baggage). There was a late night fire alarm incident where all residents gathered in the reception. The staff did not really take charge and were not sure about how to cancel the (false) alarm and had to call someone for “codes”. The evacuation process could have been serious in a real emergency. Apart from this, it was a very nice stay in Suffolk, the hotel was very convenient for exploring the area.
Stayed 4 nights in Apr 2024

6/10 Okay

Ashley

Travelled with partner
Not many choices in Sudbury. The Mill is fine but basically average.
Stayed 1 night in Apr 2024

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Friendly and helpful staff, picturesque setting, first class food
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Hotel sadly not as nice as in the past
Pretty disappointed, having stayed at the mill a few years ago , it sadly is not as nice as it was . Had booked a superior room for the view of the meadow and ponds , however the building had scaffolding all around ( which we were not made aware of when we booked ) and our windows were covered by scaffolding . The bathroom tap was very old and dirty . The restaurant only served the same menu as the bar which was disappointing and breakfast was pretty poor as it had run out of a lot of the food bu the time we entered at 9.30 ( it was from 8am-10am) there were other people that complained .
Stayed 1 night in Feb 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was exactly as described. Breakfast was tasty with plenty of cooked options. We had dinner in the restaurant on the first night and there was plenty to choose from and it was well presented and cooked.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dave

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

8/10 Good

Edward, Wyndmoor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting location, alongside pool/river. Although the turn off from the main road can be tricky if there is traffic. The facilities are not luxurious but they are just fine -- basic but comfortable room, good dining facilities -- huge breakfast, two good evening meals. And the staff, from front desk to wait staff, are anxious to please. And an easy, if a bit hazardous, walk to central Sudbury, Gainsborough Museum, etc. Definitely would recommend if staying in Sudbury.
Stayed 2 nights in Dec 2023

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Fantastic
Stayed 1 night in Dec 2023

6/10 Okay

Darren Paul

Business traveller
Stayed 1 night in Nov 2023

6/10 Okay

David

Liked: Cleanliness
A lift would have been advantageous as my 80 year old mother in law was on the top floor, and had to navigate 3 levels
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Lovely building and location.
We has a nice stay at The Mill. Reception and breakfaat staff were very friendly. Easy on site parking. The room was very comfortable and attractive. The only small issue was the shower. Plenty of hot water but very weak hand held showerhead on a wall bracket. Other than that, we will stay again as we have in the past.
Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Great views across the water meadow and opportunity for pleasant country walks. Town also nearby with shops and restaurants. Unfortunately the hotel did not make up the room unless specifically asked.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Edward
It was our nieces wedding, at the start complete mess up with my booking, everything was excellent apart from there was no lifts and we were on the 3rd floor in the end I didn’t want to even go up to my room I felt sorry for other family members with children/prams etc
Stayed 1 night in Nov 2023

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had an overnight stay but staff very friendly and helpful, the property by definition is old and so I guess difficult to keep. The room was clean and comfortable and we had a lovely stay. Would definitely recommend it as a good value place to stay.
Stayed 1 night in Nov 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To night stay
Spent two nights, booking a twin room to get a river view. Pleasant hotel, with friendly staff and reasonable, good-value food. Decor slightly tired in places but excellent bar area overlooking the water wheel.double room
Stayed 2 nights in Oct 2023

8/10 Good

Shoki

Business traveller
Liked: Cleanliness, staff & service
the hotel was good, little out of date, the shower was very old style and dripping water
Stayed 1 night in Oct 2023

6/10 Okay

Denis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
Long delays in restaurant well over 30 minutes for each course to arrive took over 2 hours to have dinner
Stayed 1 night in Oct 2023

8/10 Good

ann

Travelled with family
Liked: Cleanliness, staff & service, room comfort
October 2023 weekend visit
Hotel virtually full the two nights I stayed and I was late booking so probably got almost the last room available which was in the annex (cottage). Disappointing not to get a view as illustrated in the publicity! Plus point though able to park within 15 yards of room door as the car park located round the annex, I have never had such a short distance to carry my bags into my room. Room itself in need of some attention, some damp patches with a noticible musty smell that might bother people with lung conditions. Staff very friendly and helpful. Probably rushed off their feet with the hotel being so full, they struggled to keep the food stocks replenished in the breakfast area. Wonderful view for breakfast that we discovered by our second day, just a few select tables suitably placed for that view over the water meadows! Sorry no camera with me at breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting, lovely character. Handy for visiting surrounding areas.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sebastian

Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel by river nice bar and rooms
Stayed 1 night in Oct 2023

2/10 Terrible

Helen

Stayed 1 night in Oct 2023

6/10 Okay

LOUISA

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Noel

Liked: Staff & service, property conditions & facilities
Very relaxing and enjoyable stay, all staff pleasant, warm and friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic dinner and breakfast. Lack of a lift (we were on 3rd floor) and sporadic wifi which we kept having to log onto was a pain. Anyone over 6 feet tall needs to be aware of beams in some rooms. Packets of Duck food in Reception was a nice touch.
Stayed 1 night in Sep 2023

8/10 Good

ADRIAN E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position with lovely views over the water meadows. Lovely position for enjoying a drink on a warm evening
Stayed 1 night in Aug 2023

6/10 Okay

James

Stayed 1 night in Aug 2023

2/10 Terrible

Gill

Stayed 2 nights in Aug 2023

8/10 Good

Garry

Liked: Room comfort
Disliked: Cleanliness
Ok
A nice stay but the room was incredibly dusty with spider webs. The location was excellent.
Stayed 1 night in Aug 2023

8/10 Good

Ellen

Liked: Staff & service, property conditions & facilities, room comfort
Excellent location and lovely grounds for walking. Situated near the town. Lovely old hotel. However we were in the annex which needed some interior repairs to be finished. The room was very large. Breakfast was very good which a choice of full English or continental.
Stayed 1 night in Aug 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views
A one night stopover. Our second visit to The Mill. Perfect for visiting Sudbury and surrounding areas. The water meadows are literally on the doorstep and lovely to look out over. The hotel is old, with lots of history.
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short getaway
Very relaxing, great breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay and great staff
Stayed 1 night in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
overview of stay
Our stay was good but let down by some very basic mistakes probably due to a lack of staff. Evening meals very tasty & well presented but breakfast a bit of a let down. Dirty cutlery on table scrabbled egg like stiff glue & bacon overcook. The room very clean & tidy & well presented but surfaces in need of some tender loving care
Stayed 2 nights in Jul 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Third floor room and no lift
We like this hotel and have stayed several times. Unfortunately this is an ancient mill with no lifts and we were given a room on the third floor this time. This made things difficult for us.
Stayed 2 nights in Jul 2023

2/10 Terrible

Richard

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Nonn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A delightful venue with wonderful views over the common land. Friendly helpful staff good breakfasts and evening meals. A very enjoyable stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

mike

Stayed 1 night in Jul 2023

6/10 Okay

Angela

Travelled with partner
Fantastic location Rooms very small you could hear everything in the adjoining rooms from toilet activities to conversations Hairs in the bathroom and on the bedding Cleaning needs attention At dinner waitress wasn't interested in selling non alcoholic cocktails as 'younpaying the same price for no alcohol ' hmmm obvious Food was lovely despite a huge group being in which we were surprised at Breakfast left a lot to be desired Awful coffee not much breakfast choice Would still return just for the convenience
Stayed 1 night in Jun 2023

2/10 Terrible

LILIANA Raquel

Stayed 1 night in Jun 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good value, but food side of things could be slightly improved with more variety and improved quality.
Stayed 2 nights in Jun 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Luke

Stayed 2 nights in Jun 2023