Superior Double Room, 1 Double Bed, Ensuite | Premium bedding, individually decorated, individually furnished, desk
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Reviews of Hill Lodge Hotel

3 out of 5
Hill Lodge Hotel
8 Newton Road, Sudbury, England

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 107 reviews" "
Rating 8 - Good. 42 out of 107 reviews" "
Rating 6 - Okay. 17 out of 107 reviews" "
Rating 4 - Poor. 1 out of 107 reviews" "
Rating 2 - Terrible. 3 out of 107 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay in Sudbury
Really enjoyed my stay in Hill Lodge Sudbury. Friendly & approachable staff, with comfortable rooms. An excellent base to get out & about the local area.
Stayed 1 night in Feb 2024
Response from Manager on 20 Mar 2024
Many thanks for your feedback, it is much appreciated.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, room comfort
The hotel reception was a nice lady Shirley,the room has been quite recently decorated and we had a comfortable stay,just a couple of things ...needs a toilet roll holder and the plug sockets behind the sofa and bed were hard to get to
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
Thank you for your feedback,will sort the issues out,hadn't realised about the sockets.Many thanksshirley

8/10 Good

Wayne

Stayed 1 night in Nov 2023

6/10 Okay

martin

Room small but clean with bathroom excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Thank you for your feedback.

10/10 Excellent

Andy

Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Many thanks for your feedback.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend staying here
The owners went of of their way to be helpful. They were very friendly. We thoroughly enjoyed our stay and would definitely visit again.
Stayed 3 nights in Sep 2023
Response from Manager on 12 Sept 2023
Thank you for your comments , I am happy you enjoyed your stay.

10/10 Excellent

Joseph, Warnbro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Thank you for your feedback

10/10 Excellent

William

Liked: Property conditions & facilities
Pleasant stay in convenient location
Pleasant accomodation in a very convenient location to walk in to Sudbury which is a thriving town with nice restaurants. Helpful staff. No cooked breakfast but staff kindly ensured gluten free products were available for continental breakfast for coeliac. Comfortable bed, tea & coffee making facilities, spacious room (superior room).
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Many thanks for your feedback.Glad you enjoyed your stay.

2/10 Terrible

rocco

Stayed 1 night in Jul 2023
Response from manager on 11 Jul 2023
Thank you for your feedback, as you had booked/Cancelled four times,but we still allocated you a room which you chose not to even look or stay we feel a 2 out of 10 very unfair,but as you are allowed to freely comment and we are not,once agin thank you.

6/10 Okay

Anthony

Business traveller
Cheap and good location
I arrived late unaware that checkin closed at 10pm and nearly missed it. The reception chap was friendly and professional, car park a little cramped but walking distance to Sudbury and the surrounding areas are close by.
Stayed 1 night in Jun 2023
Response from Manager on 11 Jul 2023
Thank you for your comment.

6/10 Okay

Martina

Disappointed have stayed 3 times previous no more
Room was small, basic, kettle was very dirty they did change it when asked ( along with comment i rushed your room as u wanted early check in) one sachet coffee. Plug in sink does not work. Hardly any room in room . Cobwebs, dirty on mirror, 1/4 toilet roll dirty skirt boards. V disappointed. Breakfast .. cereal box, coffee, tea, juice, toast, croissant, that's it. V v basic my advice go to town get breakfast or do as i am book somewhere with full breakfast included the extra pennines will be worth it
Stayed 1 night in Jun 2023
Response from Jane on 26 Jun 2023
Thank you for your comments, and that you felt the need to belittle the hotel in a review rather than to say what was troubling you at the time, hope you find somewhere more suited to your standards next time.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mum and daughter stayed
I couldn't fault this hotel. Great value for money. Very comfortable room reasonable priced. Staff couldn't be more accommodating, very friendly and polite. Great advice on food recommendation too. Thank you for making us welcome.
Stayed 1 night in Jun 2023
Response from Manager on 26 Jun 2023
Thank you for your wonderful feedback, we do work very hard to try to keep all clean and welcoming.Many thanks

8/10 Good

Bob

Business traveller
Liked: Cleanliness, staff & service
Warm welcome, comfortable rooms and a good night's sleep. Good value for money
Stayed 1 night in May 2023
Response from Manager on 6 Jun 2023
Thank you for your feedback

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service
You could not wish to meet a more friendly helpful person than Chris he made our stay for us, nothing was to much trouble and he put himself out to help. thank you Chris
Stayed 1 night in May 2023
Response from Manager on 22 May 2023
Many thanks for your comments,he will appreciate your feedback.

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thought the hotel offered very good value for money. For the price we paid we had a comfortable room in a quiet hotel close to the town centre
Stayed 2 nights in Apr 2023
Response from Manager on 24 Apr 2023
Many thanks for your comments

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, room comfort
Ideal position stay for sudbury
The host was very professional and friendly. The hotel was clean albeit a little tired like many hotels I have found nowadays
Stayed 1 night in Apr 2023
Response from Manager on 24 Apr 2023
Many thanks for your feedback.

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on 28 Mar 2023
Thank you for your feedback

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff explained they are gradually refurbishing rooms. Our room was fine beds very comfortable. Our sons room the radiator was loose & wouldnt switch down . However staff explained a guest had sat on it & had been temporarily repaired apologising profusely & thanking us for reporting . We would stay again.
Stayed 1 night in Mar 2023
Response from Manager on 23 Mar 2023
Many thanks for your feedback.

8/10 Good

Alexander

Liked: Staff & service, room comfort
A place to stay
Staff were happy and cheerful and reception briefing was detailed. Room was a twin. Warm but not overly so which was good. It was quiet despite a road nearby with very little noise from the road or other residents. The walls and doors showed signs of wear but nothing that interfered with the visit. Room was clean as was the en suite bathroom.
Stayed 1 night in Mar 2023
Response from Manager on 16 Mar 2023
Thank you for your feedback, glad you enjoyed your stay

10/10 Excellent

Grant

Stayed 1 night in Feb 2023
Response from Manager on 21 Feb 2023
Thank you for your feedback

10/10 Excellent

Anthony

Stayed 1 night in Feb 2023
Response from Manager on 13 Feb 2023
Thank you for your feedback

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very clean property and the staff were very welcoming. The breakfast was good and varied and was enough for us to start the day. The room was adequate for a short stay, as that is what we needed, but maybe a bit small for a longer stay. All in all we were very happy with the hotel and would stay again if we were in the area, as in easy access of Historical Diss and Bury ST Edmonds.
Stayed 1 night in Jan 2023
Response from Manager on 3 Feb 2023
Thank you for your feedback.

10/10 Excellent

Chris

Stayed 1 night in Jan 2023
Response from Manager on 23 Jan 2023
Thank you for your feedback

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Dec 2022
Response from Manager on 10 Jan 2023
Thank you for your feedback it is appreciated.

10/10 Excellent

Alfie

Stayed 1 night in Nov 2022
Response from Manager on 10 Jan 2023
Many thanks for your feedback.

10/10 Excellent

Gary

Stayed 1 night in Dec 2022
Response from Manager on 8 Dec 2022
Many thanks for your feedback.

10/10 Excellent

PETER

Stayed 1 night in Nov 2022
Response from Manager on 29 Nov 2022
Many thanks,for your feedback.

10/10 Excellent

Gary

Stayed 1 night in Nov 2022
Response from Manager on 25 Nov 2022
Thank you for your feedback

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
Staff were extremely welcoming, friendly, and attentive. Room was very basic, clean, and I liked the fact that the doors are all locked with a code-pad reducing risk of losing keys or door-card. The bed was very comfortable, and room a good temperature. Breakfast was a continental ‘serve yourself’ style of dining and consisted of a variety of breads, cereals, porridge, fruit and yoghurts. Fresh coffee was available too and tea. On my second night, I was awoken by the women staying in the room next door at 1.45am as they returned from their night out. They continued to be quite noisy for an hour or so. Apart from that, everything else was fine. I will definitely be returning to stay again in the near future.
Stayed 2 nights in Nov 2022
Response from Manager on 16 Nov 2022
Many thanks for your comments,we do try our best to keep it all clean and fresh.

6/10 Okay

Sarah

Stayed 3 nights in Oct 2022
Response from Manager on 27 Oct 2022
Thank you

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good, the best part being the friendliness and helpfulness of the staff. Accommodation was fine - had a ‘lived-in’ feel but this in a way added to our enjoyment. Breakfast was fairly basic but ample and enjoyable. The only downside was that we had to negotiate two steps up to the en-suite, which was difficult for my elderly partner. All in all, very reasonably priced and adequate.
Stayed 3 nights in Sep 2022
Response from Manager on 17 Oct 2022
Many thanks for your comments,glad you enjoyed your stay.

8/10 Good

A

Stayed 1 night in Sep 2022
Response from Manager on 15 Sept 2022
Thank-you for your feedback

6/10 Okay

Elizabeth

Stayed 1 night in Jul 2022
Response from Manager on 23 Jul 2022
Many thanks for your feedback

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great friendly lady on reception, warm welcome
Stayed 1 night in Jun 2022
Response from Manager on 26 Jun 2022
Many thanks for your comments

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on 22 Jun 2022
Many thanks

10/10 Excellent

Sue

Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on 10 Jun 2022
Many thanks for your feedback ,it is appreciated.

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
On arrival welcome received by a young gentleman ,explained all the system for entering the door security ,explained breakfast detaila showed us to our room and again our room door entrance details. Room very clean and good clean decor , one small snag for us we had to climd two and half stairs to get into the ensuite ,bit dodgy when you had to visit during the night half asleep . Bed smaller than home but acceptable. Continental breakfast adequate for us in the morning . A couple of bottles of water in the fridge would have bern nice . The same young man looked after us at breakfast, very oblidging. Would return again as it was short walk to the town , which coulld have been noisy id staying in the town ,as it was Hill Lodge is quite at night . Roger
Stayed 1 night in May 2022
Response from Manager on 22 Jun 2022
Many thanks for your feedback,we will replace the sensor light we had on the stair.

8/10 Good

Susan

Stayed 1 night in May 2022
Response from Manager on 6 Jun 2022
Thank you for your feedback

10/10 Excellent

Peter

Stayed 2 nights in May 2022
Response from Manager on 20 May 2022
Many thanks for your feedback

10/10 Excellent

Karen

Stayed 1 night in May 2022
Response from Manager on 17 May 2022
Thank you for your feedback.

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suffolk cycling trip
Very friendly and helpful staff. Quiet location. They let us bring our cycles inside overnight! The hotel had everything we needed and we really appreciated the lovely continental breakfast! Would definitely stay here again.
Stayed 1 night in Apr 2022
Response from Manager on 25 Apr 2022
Thank you for your comments,it is appreciated as we do try very hard to please.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
I was met on arrival and everything was explained to me.
Stayed 1 night in Apr 2022
Response from manager on 6 May 2022
Thank you for your feedback.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Thumbs down
The hotel is dated and basic. Our room was clean but our daughter’s room was not and the shower room was dirty. I slept very badly as the pillows were very uncomfortable and caused me neck pain. We booked two nights but left after one night as we were so disappointed.
Stayed 2 nights in Mar 2022
Response from Manager on 29 Mar 2022
Thank you for your comments

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Manager on 24 Feb 2022
Thank you for your comments.

6/10 Okay

Verified traveller

Disliked: Room comfort
Hill lodge hotel,ok for one night
Stayed 1 night in Feb 2022
Response from Manager on 17 Feb 2022
Thank-you for your comments

8/10 Good

Jonathan

Liked: Cleanliness, room comfort
Thumbs up
Nice beds, really comfortable. Bathroom shower not very good but works. Bathroom was a pain as ceiling slopes, hit my head everytime i used the WC
Stayed 1 night in Dec 2021
Response from Manager on 20 Dec 2021
Many thanks for your comments, sorry about low ceiling, but glad you enjoyed your stay.

8/10 Good

Michael

Stay was ok
Stayed 1 night in Dec 2021
Response from Manager on 7 Dec 2021
Thankyou for your comments