Reception

Reviews of Hotel Victoria

4 out of 5
Hotel Victoria
Skansegaten 1, Stavanger

Reviews

9.4

Exceptional

Rating 10 - Excellent. 593 out of 807 reviews" "
Rating 8 - Good. 161 out of 807 reviews" "
Rating 6 - Okay. 36 out of 807 reviews" "
Rating 4 - Poor. 11 out of 807 reviews" "
Rating 2 - Terrible. 6 out of 807 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Martha, Edinburg T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to everything nearby parking, the breakfast buffet was great
Stayed 2 nights in Mar 2024
Response from Vasileios Branti on 1 Apr 2024
Thanks a lot for your message.Hope to see you again!!!!!

10/10 Excellent

Ankur, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Stavanger with welcoming customer service. Daniel at the front desk in particular was very helpful and professional. Thank you
Stayed 1 night in Mar 2024
Response from Georgina I Front Desk on 25 Mar 2024
Dear Ankur, Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our hotel in Stavanger. We'll be sure to pass along your compliments to Daniel for his exceptional service. We hope to welcome you back again soon!

4/10 Poor

Maureen Murphy

Travelled with family, Travelled with pets
Liked: Cleanliness
The doorjambs on the floor are incredibly high resulting in my husband tripping and falling. The breakfast was not good on either of the two mornings we were there; freezing cold eggs and bacon and the fruit for the salad was cut so big we had to cut it at our table to eat it. Layout for breakfast is not cohesive. The shower is terrible! There is no way you can avoid getting water on the wood doorframes becasue of the shower design. The whole bathroom is wet afterwards. Not a great experience for such an expensive stay.
Stayed 2 nights in Jan 2024
Response from Georgina I Front Desk on 11 Feb 2024
Dear Maureen Murphy, Thank you for taking the time to provide us your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us, and we take it seriously. We regret that the doorjambs caused a tripping hazard and that the breakfast did not meet your expectations; we will address the issues promptly. Please know that we're actively working to improve these aspects to ensure a better experience for all our guests. Your insights help us enhance our services, and we hope to have the opportunity to restore your confidence in us during any future visits.

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When the staff makes your stay fantastic
The check in, dining, Paul and the team in the lounge made the whole trip to an event and not only a stay :-) The new renovated hotel has kept it's charm. This is really a pearl in Stavanger.
Stayed 6 nights in Jan 2024
Response from Georgina I Front Desk on 11 Feb 2024
Dear Roger, It's wonderful to hear that your stay was elevated to an event by the fantastic efforts of our staff, especially during check-in, dining, and the lounge experience with Paul and the team. We're delighted that you found our newly renovated hotel still charming, and we truly appreciate being considered a pearl in Stavanger. Your kind words mean a lot to us, and we look forward to welcoming you back for more memorable experiences in the future!

10/10 Excellent

thaweesak

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staffs are great, friendly, with services -mind, from checking in through check out. Definitely they are one is the best so far
Response from Georgina I Front Desk on 11 Feb 2024
Dear thaweesak, Thank you for your kind words about our hotel staff! We're thrilled to hear that you found them to be great, friendly, and attentive to your needs from check-in to check-out. It's fantastic to know that you had such a positive experience with us. We strive to provide excellent service, and your feedback is truly appreciated. We look forward to welcoming you back in the future for another enjoyable stay!

10/10 Excellent

Patrick, Cherokee

Stayed 3 nights in Dec 2023
Response from Georgina | Resepsjonen, Hotel Victoria on 2 Jan 2024
Kjære Patrick, Tusen takk for din vurdering! Vi setter stor pris på at du valgte vårt sted, og det gleder oss å se at oppholdet var til din fulle tilfredshet. Vi håper å kunne ønske deg velkommen tilbake ved en annen anledning.

8/10 Good

James, New Canaan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic hotel on the harbor. Easy walking to all the major sites.
Stayed 1 night in Oct 2023
Response from Eirik v/Hotel Victoria on 25 Oct 2023
Good evening, James!Thank you very much for your kind review :) We love to see our guests enjoying heir time at the hotel, and in Stavanger. We hope to be able to welcome you back again.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great two night stay at the Hotel Victoria when our plans suddenly changed due to bad weather. We stayed in the deluxe suite and it was very roomy, comfortable and offered a good night's sleep. Erik at the front desk was very helpful and helped with our reservations for high tea and all our questions about the hotel and area. The breakfast was very good and one of the best we had in Norway. I'd highly recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Vasileios Branti on 18 Oct 2023
Mange takk.Velkommen igjen!

8/10 Good

Pia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The problem I had was upon arrival, I had checked my daughter into the hotel. I asked if I could park just outside to unload and check-in. The woman at the desk said it would be ok for 15 minutes. Two days later I parked there and went inside to help my daughter bring down her suitcases. Coming out, I had a parking ticket of 900 kroner. I asked the male receptionist, and they had nothing to do with my distress, he claimed. When I pointed out that the first receptionist had told me it was okay, he claimed I could try to complain to management, but that they were hardliners and probably did not care about my complaint. I find this attitude rude, in such a classy hotel, you should be able to be advised about potential parking tickets outside in their loading section for luggage!
Stayed 2 nights in Oct 2023
Response from Lubica on 10 Oct 2023
Dear Pia.I am so sorry to hear that you have got fee for parking in front of the hotel. Unfortunately we do not own the parking spot. It belongs to municipality of Stavanger. As my collegue informed the spot can be used for loading and unloading the luggage for restricted period of time.I do really hope that this issue did not ruin your stay.We hope to see you again on another occasion. Best Regards, Lubica Chrienova, Service Manager Front Office

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
Stayed 4 nights in Sep 2023
Response from Vasileios Branti on 1 Oct 2023
Mange takk.Velkommen igjen!

10/10 Excellent

Peter

Business traveller
Liked: Amenities
Great hotel
Stayed 1 night in Sep 2023
Response from Vasileios Branti on 12 Sept 2023
Mange takk.Velkommen igjen!!

10/10 Excellent

Wang-Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming hotel with beautiful decorated rooms. The location is very convenient to walk around. Hotel staff is very helpful and room is clean.
Stayed 2 nights in Aug 2023
Response from Vasileios Branti on 12 Sept 2023
Mange takk.Velkommen igjen!!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Excellent breakfast. Accommodating staff. Some noise from people at the bars on the sidewalk below our room. We would stay here again and will recommend it to others.
Stayed 3 nights in Aug 2023
Response from Vasileios Branti on 28 Aug 2023
Thanks a lot for your comments.Hope to see you soon!

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eirik v/Hotel Victoria on 27 Aug 2023
Good day, Alon!Thank you for your feedback :) It makes us happy to see taht you enjoyed your stay with us. We hope to be able to welcome you back again in the near future.

10/10 Excellent

Laila

Very nice and helpful staff
Stayed 2 nights in Aug 2023
Response from Vasileios Branti on 12 Sept 2023
Mange takk.Velkommen igjen!!

10/10 Excellent

colin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely comfortable hotel in the heart of Stavanger. The breakfast set up is rather crowded and feels chaotic. It was slightly hot and stuffy in the hotel on this visit.
Stayed 1 night in Aug 2023
Response from Eirik v/Hotel Victoria on 27 Aug 2023
Good day, Colin!Thank you very much for your review :) It makes us happy to see that you enjoyed your stay with us. We also appreciate you giving us some points for improvement. That way we can keep giving our guests excellent experiences.

10/10 Excellent

Belle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, walkable to attractions, helpful staff, clean and comfortable room, wonderful breakfast and good restaurant on-site
Response from Lubica on 22 Aug 2023
Dear Belle, thank you for your review and for taking time to write it. It is much appreciated. It warms our hearts to hear that you had a wonderful stay. Thank you for kinfd words regarding our staff and rooms. We hope to see you again on another occasion. Best regards, Lubica, Front Desk

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Victoria is located in a great place for walking around Stavanger. There is parking close by and you have a great view of the sunset. The rooms are nice and staff is very welcoming and kind. The breakfast has a great range of options with fresh fruit, meats, eggs, etc which we loved. We wouldn’t suggest anywhere else to stay in Stavanger as this hotel offers all amenities with a great location. Highly suggest.
Stayed 3 nights in Aug 2023
Response from Vasileios Branti on 19 Aug 2023
Thanks a lot for your comments.We hope to see you soon!

10/10 Excellent

Ngonidzashe

Stayed 2 nights in Aug 2023
Response from Vasileios Branti on 15 Aug 2023
Mange takk.Velkommen igjen!

10/10 Excellent

Mami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again.
Stayed 3 nights in Jul 2023
Response from Vasileios Branti on 17 Jul 2023
Mange takk .Velkommen igjen!

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from SHE on 12 Jul 2023
Kjære Anders, Takk for at du tok deg tid til å dele opplevelsen din på Hotel Victoria. Det er veldig hyggelig å se at du likte å bo hos oss! Vi ønsker deg velkommen tilbake ved en annen anledning! Beste hilsen, Shelly, Front Desk

10/10 Excellent

Alberto

Stayed 2 nights in Jul 2023
Response from Eirik v/Hotel Victoria on 11 Jul 2023
Hello, Alberto!Thank you very much for your kind review of your stay :) It makes us happy to see that it lived up to your expectations. We hope to see you with us again - hopefully in the near future.

10/10 Excellent

Jamila

Stayed 1 night in Jul 2023
Response from SHE on 7 Jul 2023
Dear Jamila, thank you so much for taking your time to share your experience with us! We highly appreciate this. We are very thrilled to see that you have enjoyed staying with us! Once again, thank you so much for choosing to stay with us and we hope to welcome you back here soon! Warm regards, Shelly, Front Desk

10/10 Excellent

Malcolm

Stayed 2 nights in Jun 2023
Response from SHE on 7 Jul 2023
Dear Malcolm, thank you so much for taking your time to share your experience with us! We highly appreciate this. We are very thrilled to see that you have enjoyed staying with us! Once again, thank you so much for choosing to stay with us and we hope to welcome you back here soon! Warm regards, Shelly, Front Desk

10/10 Excellent

Amalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful historical hotel. Great breakfast and professional and friendly staff
Stayed 5 nights in Jun 2023
Response from SHE on 27 Jun 2023
Dear Amalia, WOW, thank you so much for taking your valuable time to share your amaizng experience with us! We are more than thrilled to hear that your stay here at Hotel Victoria was successful! Thank you for your lovely comments on our historical hotel, breakfast and our professional staff! We will definitely share this internally. Once again, thank you for choosing to stay with us and we hope to welcome you back here for your potential visit in Stavanger! Warm regards, Shelly, Front Desk

8/10 Good

Andriana

Stayed 2 nights in Jun 2023
Response from Vasileios Branti on 19 Jun 2023
Kjære Andriana mange takk.Velkommen igjen.

10/10 Excellent

bridget

Stayed 1 night in Jun 2023
Response from SHE on 16 Jun 2023
Dear Bridget, thank you so much for taking your time to share your valuable experience with us! With the given points, we are very happy to see that you have enjoyed staying with us here. Once again, thank you so much for choosing to stay with us and we hope to welcome you back here soon! Best wishes, Shelly, Front Desk

10/10 Excellent

Amy, Zionsville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful inside and out. Parking was right across the street. The location was great - right near food, shopping, and the pier.
Response from SHE on 3 Jun 2023
Dear Amy, thank you so much for taking your valuable time to share your experience with us! We are very thrilled to hear that your stay with us was amazing! Thanks for specially mentioning our ambiences/style of the hotel, as well as the location. We are happy to hear that these were to your liking. Again, thank you so much for choosing Hotel Victoria and we hope to welcome you back here anytime soon! Best regards, Shelly, Front Desk

2/10 Terrible

kjetil

Stayed 1 night in May 2023
Response from SHE on 3 Jun 2023
Kjære Kjetil, tusen takk for at du tok deg tid til å dele opplevelsen din med oss. Dette setter vi stor pris på. Vi beklager å høre at ditt opphold hos oss ikke svarte til dine forventninger. Hvis vi hadde visst hva du ikke var fornøyd med, kunne vi ha hjulpet deg videre. Du kan fortsatt kontakte oss post@hotel-victoria for å gi oss beskjed om oppholdet ditt, da vi gjerne vil høre mer fra deg. Igjen, takk for at du valgte å bo hos oss, og vi håper å høre fra deg igjen! Beste hilsen, Shelly, Front Desk

10/10 Excellent

Bob

Stayed 1 night in Apr 2023
Response from Vasileios Branti on 8 May 2023
Mange takk........Velkommen igjen.!!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! Staff very helpful for us. Close to a lot of food and shopping. Beautiful views! Highly recommended.
Stayed 3 nights in Apr 2023
Response from Team Victoria on 12 Apr 2023
Thanks a lot for your comments.We hope to see you again to our hotel.

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Errol in Scandinavia
Excellent hotel. Quality Excellent breakfast. Very comfortable bed.
Stayed 2 nights in Feb 2023
Response from Vasileios Branti on 4 Mar 2023
Mange takk.....Velkommen igjen

10/10 Excellent

Ole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from SHE on 27 Feb 2023
Kjære Ole, tusen takk for at du tok tid til å anmelde oss! Vi setter stor pris på dette. Det er veldig kjekt å se at du hadde et flott opphold hos oss! Igjen, tusen takk for at du valgte Hotel Victoria og hjertelig velkommen tilbake til oss ved en senere anledning! Beste hilsen, Shelly, Front Desk

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and nice breakfast
Stayed 4 nights in Feb 2023
Response from SHE on 18 Feb 2023
Dear Richard, thank you so much for the top-score and taking your time to share your experience with us! We are so glad to hear that you enjoyed staying with us! Also, we are happy to hear that our beds and the breakfast to your liking. Again, thank you so much for choosing Hotel Victoria and we hope to see you again on another occassion! Best regards, Shelly, Front Desk

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. I stayed for 2 weeks and had no problems while staying there. Vey convenient to everything needed.
Stayed 12 nights in Jan 2023
Response from Vasileios Branti on 2 Feb 2023
Thanks a lot for your comment..Hope to see again.

10/10 Excellent

Giulia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming, lovely and very accommodating. Great choice and quality for breakfast and the bar/restaurant offers great food too. It is an old hotel but the rooms are nicely refurbished. Only negative comment is that the top floor room I moved to on the second night was very cold and the heating was not working properly.
Response from Lubica on 17 Jan 2023
Dear Guilia, thank you for your fantastic review and top score. It sounds that you had a nice stay with us and we are truly happy to hear that. I am sorry that you felt the room was cold. Please contact us right away if you see anything is not fuctioning and we will help you out. Thank you again for choosing Hotel Victoria. We hope to see you on anoher occasion. Best Regards, Lubica, Front Desk

8/10 Good

Eivind

Stayed 2 nights in Dec 2022
Response from Georgina I Front Desk on 11 Nov 2023
Dear guest, Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to hear about your experience. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. We value your input and hope to welcome you back in the future.Best regards,

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. I look forward to my next visit there
Response from SHE on 1 Dec 2022
Dear Stephen, thank you so much for taking your time to review us and sharing your exprience with us! We highly appreciate this! Thank you for mentioning our staff as we are incredibly proud of, we will make sure to tell them about their hard work. Again, thank you so much for choosing Hotel Victoria and we are also very excited to welcome you again to Hotel Victoria! Best regards, Shelly, Front Desk

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Amazing comfy beds, views of the harbour and the old town. Situated on the edge of Ovre Holmegate (area of coloured building's, shops, restaurants, bars, cafes). Felt like a 5 star hotel. The buffet breakfast was amazing and sets you up for the day. Friendly helpful staff.
Stayed 1 night in Nov 2022
Response from Eirik v/Hotel Victoria on 25 Nov 2022
Hello Claire!Wow, thank you so much for your great review. We're very happy to see that you enjoyed your stay with us. We hope to see you here again someday in the near future. Best regards :)

10/10 Excellent

Paul

Stayed 2 nights in Nov 2022
Response from Vasileios Branti on 20 Nov 2022
Mange takk.Velkommen igjen

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect position. Really beautiful decor and the breakfast was varied and tasty. Would definitely recommend!
Stayed 2 nights in Sep 2022
Response from Vasileios Branti on 26 Sept 2022
Thanks a lot for your comment.Hope to see you again to our hotel.

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2022
Response from Vasileios Branti on 27 Sept 2022
Thanks a lot for your comment.Hope to see you again to our hotel.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated, very nice hotel.
Stayed 1 night in Aug 2022
Response from SHE on 6 Sept 2022
Dear Angela, thank you so much for taking your time to review us and sharing your experience with us! We highly appreciate this and especially mentioning our renovated rooms and hotel! We are glad that this was to your liking. Again, thank you for choosing Hotel Victoria and we hope to see you again on another occasion. Best regards, Shelly, Front Desk

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 2 nights in Aug 2022
Response from Eirik v/Hotel Victoria on 26 Aug 2022
Hei Petra!Tusen takk for hyggelig anmeldelse. Vi håper å kunne ønske deg hjertelig velkommen tilbake igjen, forhåpentligvis i den nærmeste fremtid.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Georgina on 23 Jul 2022
Tusen takk for din tilbakemelding og for at du tok deg tid til å dele din opplevelse med oss. Vi setter stor pris på det! Hjertelig velkommen tilbake! Beste Hilsen,Georgina,Front Desk

4/10 Poor

Zhijun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who served the coffee in breakfast area had an extremely bad attitude, very disturbing. The hotel carpet is quite dirty.
Stayed 1 night in Jul 2022
Response from JTP on 14 Jul 2022
Dear Zhijun. Thank you so much for your review and for taking the time to write it. This is not what we stand for at all, and we will take immediate action. At Hotel Victoria, we do our best to deliver the best service, all the time. But, this time we did not deliver. I hope this experience didn't ruin the total impression of your stay. Thank you also for mentioning the carpet, we will make sure to have deep clean of this soon, to try and remove the worst stains. Again, thank you so much for review, and my apologies for your experience. I do hope you will give us another try in the future, because I know we can do better. Hope to see you again. Best regards, Jørgen Tande-Petersen, Front Office

10/10 Excellent

Michele, APO

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant 2 night stay. We happened to arrive on the last day of Stavanger's big food festival, Glad Mat. We were upgraded to a beautiful, large, renovated room overlooking the harbor. With the windows open, we had a wonderful cool breeze (in July) blowing through the room as we watched and listened to the really good live music playing at the festival, literally right outside of the hotel. It is an iconic building right in the heart of everything a visitor cones to Stavanger to see. This hotel and the room we were given played a big part in our enjoyment of the stop.
Stayed 2 nights in Jul 2022
Response from Eirik v/Hotel Victoria on 5 Jul 2022
Hello, MIchele! Thank you very much for your kind words. The Glad-Mat festival was indeed energetic and we're happy it didn't bother you at nigh-time. We hope to be able to welcome you with us again in the future. Best wishes!

10/10 Excellent

Alicia Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was 5-stars! It was beautiful, clean, and comfortable. The buffet breakfast was delicious also. The staff was friendly and Shelly went above and beyond to help me with a canceled flight. She was patient and did anything she could to help make it easier for me. I cannot thank her enough! I would definitely recommend this hotel to anyone staying in the area.
Stayed 3 nights in Jun 2022
Response from Georgina, Front Desk on 25 Jun 2022
Dear Alicia, Firstly, let us thank you for your time and excellent review about your stay with us at Hotel Victoria. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay. Thank you kindly for your enthusiastic review and for mentioning our colleague for her professionalism and utmost service provided to you, please be assured that I will share your compliments with the wider team. Our guest’s comments are always taken into consideration and really mean a lot to us. On behalf of our team we thank you and it will be our pleasure to welcome you back in the future. Best Regards,