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Reviews of The Penn Stater Hotel and Conference Center

3.5 out of 5
The Penn Stater Hotel and Conference Center
215 Innovation Boulevard, State College, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1000 reviews" "
Rating 8 - Good. 232 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Shelly

Travelled with family, Business traveller
Liked: Staff & service, amenities
It’s ok, just a little dated
Stayed 1 night in May 2024
Response from Karl Jones on 22 May 2024
Thank you for your feedback

6/10 Okay

Brian, Erie

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I liked that it wasn’t located smack dab beside 2 or 3 other hotels.
Stayed 1 night in May 2024
Response from Karl Jones on 19 May 2024
Thank you for your feedback

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place tucked into the midstate mountains of the university area.
Stayed 1 night in May 2024
Response from Karl Jones on 19 May 2024
Thank you for your feedback

10/10 Excellent

Jim, Sykesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good place to stay. Great parking and very convenient to campus. On site food pretty decent.
Stayed 3 nights in Apr 2024
Response from Ryan - GM on 14 May 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

6/10 Okay

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Room was dates. Carpet and furniture was worn.
Stayed 1 night in May 2024
Response from Ryan - GM on 14 May 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan - GM on 14 May 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

norm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Karl Jones on 11 May 2024
Thank you for your feedback

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Karl Jones on 12 May 2024
Thank you for your feedback

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan - GM on 9 May 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

frankie, St Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Ryan - GM on 7 May 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Rita

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Ryan - GM on 7 May 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Judy and Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Works for us. Dinner at Champs sports bar a few miles away was great. Grabbed an Ice cream from the Berkey Creamery. Delicious. Great rate for the night a day after graduation.
Stayed 1 night in May 2024
Response from Ryan - GM on 6 May 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Eduard, River Vale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , quiet place , close to Penn State University.
Stayed 1 night in May 2024
Response from Ryan - GM on 6 May 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Attracta

Travelled with family
Liked: Cleanliness, staff & service, amenities
Carpet was very worn and stained. Beds were very small
Stayed 2 nights in Apr 2024
Response from Ryan - GM on 3 May 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Mark

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ryan - GM on 2 May 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Lori

Stayed 3 nights in Apr 2024
Response from Ryan - GM on 20 May 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

Debra, Wexford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan - GM on 29 Apr 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Jawana

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms and bathrooms need some serious upgrading specially for the price. Very outdated. Overall property was ok and close to the campus. Staff was pleasant.
Stayed 2 nights in Apr 2024
Response from Ryan - GM on 29 Apr 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Shuttle safely got us to our event and picked us up.
Stayed 1 night in Apr 2024
Response from Karl Jones on 28 Apr 2024
Thank you for your feedback

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient and easy to access
Stayed 3 nights in Apr 2024
Response from Ryan - GM on 26 Apr 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

David, Erie

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Ryan - GM on 26 Apr 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outside the sports areas to make it quiet and relaxing.
Stayed 3 nights in Apr 2024
Response from Ryan - GM on 22 Apr 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Kyle, St. Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Karl Jones on 12 May 2024
Thank you for your feedback

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence.
Stayed 3 nights in Apr 2024
Response from Karl Jones on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Brian, Maple Glen

Stayed 1 night in Apr 2024
Response from Karl Jones on 11 May 2024
Thank you for your feedback

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again!
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Restaurant was very good hotel room had wet bathmat, carpet was not vacuumed, bathroom small and door not in good conditiond
Stayed 2 nights in Apr 2024
Response from Ryan - GM on 15 Apr 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Paul and Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karl Jones on 11 Apr 2024
Thank you for your Feedback

10/10 Excellent

Balaji

Stayed 2 nights in Mar 2024
Response from Karl Jones on 28 Apr 2024
Thank you for your feedback

4/10 Poor

Becky

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The heat did not work properly. The bathroom floor was sticky.
Stayed 1 night in Apr 2024
Response from Ryan - GM on 8 Apr 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel.
Stayed 1 night in Mar 2024
Response from Ryan - GM on 2 Apr 2024
Thank you for your great review. We are very glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karl Jones on 2 Apr 2024
Thank you for your feedback

6/10 Okay

Lauren

Travelled with family
Liked: Staff & service
Hot tub broken.pool water cool 82 degrees,outdated and needed a good cleaning. Sad because we called ahead and drove hours to this particular hotel to soak in the hot tub. The manager was a sweet,handsome,young man and expressed understanding to my frustration and we got free meals.definatley needs up keep and while the rooms were basic and appeared clean the mattress didn't have a cover and was stained, ewww. Some broken tile in the bathroom and wallpaper coming off the walls in the room but after I did a thorough cleaning we were able to relax in our room. Customer service was good and I appreciate that. They mentioned they are doing an update on the hotel the end of 2024 so that is a positive and for sure needed. Loud refrigerator in the room, but kept cold. No microwave in the room we walked about 80 feet to get to a communal microwave. I
Stayed 2 nights in Mar 2024
Response from Ryan - GM on 1 Apr 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Cierra, Essex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pretty cool! The only thing that bothered me was the bed, it was very uncomfortable and made my back hurt lol. Not funny but yeah that’s the only issue. Very nice staff and very clean! Outside and inside. There isn’t much around either, we stayed for the drake concert and left as soon as we woke up.
Stayed 1 night in Mar 2024
Response from Ryan - GM on 1 Apr 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Shakira

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only rate it 4 stars because restaurants, room service and gift shops were closed despite the information I was given when booking hotel. Everything from services, cleanliness, and location convenience to outside restaurants were great. Pool was well stocked with towels. Room was perfect. Staff was helpful. I'd book again
Stayed 1 night in Mar 2024
Response from Ryan - GM on 1 Apr 2024
Thank you for your review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Dwight

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan - GM on 2 Apr 2024
Thank you for your review. We’re sorry we did not do more to ensure your comfort and satisfaction. We hope you will give us another chance some time.

4/10 Poor

Blair

Disliked: Amenities
Stayed 2 nights in Mar 2024
Response from Karl Jones on 21 Apr 2024
Thank you for your feedback

6/10 Okay

Suzanne

Liked: Staff & service
The Penn Stater needs a serious upgrade. The decor is old, my shower head dripped, and my carpet and wallpaper had seen better days. The bed was comfortable but I found a few little ants in my bathroom and the body wash in the shower wasn’t refilled so I didn’t have enough.
Stayed 2 nights in Mar 2024
Response from Ryan - GM on 1 Apr 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

Siobhian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan - GM on 1 Apr 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

2/10 Terrible

Jeff

Travelled with partner
Liked: Property conditions & facilities
The Check-In was terrible….There was one person at the front desk at 4PM Check-in time. We were online for one hour. We left and came back at 8PM to Check -In again.
Stayed 1 night in Mar 2024
Response from Ryan - GM on 18 Mar 2024
Thank you for your review. We are really sorry for the issues that you experienced during your visit. Thank you for making us aware so that we can address them.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hitel
Stayed 1 night in Mar 2024
Response from Ryan - GM on 11 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Marnina, Breinigsville

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom was not cleaned from prior guest thoroughly. We were walking on bath salts. Curtain rod was missing in main bedroom. No sheets on pull out bed and when asked for them to be supplied, was given folded sheets to put on myself.
Stayed 1 night in Mar 2024
Response from Ryan - GM on 11 Mar 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from Ryan - GM on 11 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Penn Stater is a big hotel with a restaurant, bar and gift shop. Room was big and surrounded by trees, which is so pretty to look out at. Definitely will go back!
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 6 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan - GM on 6 Mar 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Janine

Travelled with partner
Liked: Cleanliness
did online pre-check in but still had to wait in line 10 minutes to get room key card. mini fridge in room made jarring electrical noise so had to unplug it.
Stayed 1 night in Feb 2024
Response from Ryan - GM on 26 Feb 2024
Thank you for your review. We are sorry for the issues that you experienced. We appreciate you letting us know.

8/10 Good

Wanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected housekeeping to make the bed and remove the dirty hotel glasses that were use. The only thing the did was switched towels and emptied bathroom trash.
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 6 Mar 2024
Thank you for your review. We are really sorry that housekeeping did not do a better job during your visit. Thank you for making us aware.

10/10 Excellent

Gretchen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the shuttle service. It was so convenient and saved us money!
Stayed 2 nights in Feb 2024
Response from Ryan - GM on 6 Mar 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to Penn State. Not walkable- maybe in summer. Has dining options.
Stayed 1 night in Feb 2024
Response from Ryan - GM on 26 Feb 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Debbie

Stayed 1 night in Feb 2024
Response from Ryan - GM on 23 Feb 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.