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Reviews of The Swan Hotel, Stafford, Staffordshire

4 out of 5
The Swan Hotel, Stafford, Staffordshire
45 Greengate Street, Stafford, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 480 out of 777 reviews" "
Rating 8 - Good. 225 out of 777 reviews" "
Rating 6 - Okay. 47 out of 777 reviews" "
Rating 4 - Poor. 16 out of 777 reviews" "
Rating 2 - Terrible. 9 out of 777 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay in a lovely hotel. The staff are wonderful and everything was clean and comfortable. Would stay again!
Stayed 1 night in May 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Swan Hotel was a beautiful building , full of character, we were able to park there and had easy access to the town. The beds were very comfortable and there was a good choice of food.
Stayed 1 night in May 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, beautiful building and fabulous staff
Stayed 3 nights in May 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and I was really pleased with the facilities within the room . Staff were very helpful too, the only thing for me was that my room was just above , what I believe may have been a kitchen extractor, which was constantly on all-night and this noise impacted on my sleep, I am a light sleeper though .
Stayed 1 night in May 2024

8/10 Good

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, lovely staff, floors were a bit creaky as wobbly but it's a old building to be expected! Nice simple room with everything you need. Was very very warm though but there was a fan provided which made it a bit better! Nice little touches with the show gels and things! Cleaning in the bathroom.was a bit poor, hairs and bit left around but sometimes it happens! Breakfast was fab too! All in all was a lovely stay and would definitely come back!
Stayed 2 nights in May 2024

8/10 Good

Maria

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
A beautiful hotel and very comfortable rooms. The staff were friendly and helpful but they don’t have anyone manning the reception desk which mean nobody ever answers the phone and you’re waiting around 10mins for someone to come and see to you at the desk which is a little frustrating. That was the only negative thing. Everything else was great
Stayed 1 night in May 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in May 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 1 night in May 2024

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the Main Street it was noisy but not the fault of the hotel, hotel was quiet. Free parking and very nice breakfast staff. Expensive food and bar though.
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought Stafford was lovely
Stayed 1 night in Mar 2024

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Character of hotel. Provided disable car parking spaces. Very clean. Friendly helpful staff
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at The Swan welcomed us with a smile and a joke after a long day, and made everything ok again. Our room was lovely, and the in hotel dining delicious. Would definitely visit again
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb Hotel
Stayed 1 night in May 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tania

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a medieval building which has been restored beautifully, blending modern touches, whilst maintaining the hotels historical integrity. The staff were friendly and accomodating and the food was excellent. Our room was lovely and the additional touch of a bed and treats for our dog was really appreciated, something we have never experienced before.
Stayed 1 night in Apr 2024

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always liked the Swan, rooms are lovely and restaurant is excellent with excellent food and service.
Stayed 1 night in Apr 2024

6/10 Okay

Claire-Marie

Business traveller
Liked: Cleanliness, staff & service
Lovely staff and feel to the place. Good quality food and drinks. Bedrooms clean but a little tired. Thinnest pillows on the bed.
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old property with character, nickname the the crooked house, good bar and dining room. Rooms clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Vee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Swan Hotel, very clean and tidy staff were very helpful and always available. Would definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of character and so clean!
Stayed 1 night in Mar 2024

8/10 Good

Elaine

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Ireneusz

Liked: Staff & service
Small bin needed at breakfast selection table for cereal packets. Access for bath mats not obvious in bathroom. Window frames need painting. And my most popular complaint after staying in hotels for over 30 years, why not offer the best available room to customer at time of check in. Point this out, ie sir/madam I'm giving you the best room available, which would be appreciated. At my check in I was given a noisy room over kitchens, which was then upgraded after i pointed this out, inconvenient after travelling over 7 hours. Save time, inconvenience, by offering your worst rooms last to customers. Your reply would be appreciated, thank you.
Stayed 1 night in Mar 2024

8/10 Good

Zoe

Travelled with group
Liked: Cleanliness, staff & service, amenities
Another lovely stay with fabulous breakfast. The rooms / bathrooms could do with an update but the public areas and restaurant are lovely.
Stayed 1 night in Mar 2024

6/10 Okay

GRAHAM

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good town location, limited on transport.
Stayed 1 night in Mar 2024

6/10 Okay

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

rampton01

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend Would definitely stay again Not one complaint Gorgeous building
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved visiting Stafford and this hotel is beautifully situated in the centre with complimentary parking for hotel guests. The parking is right behind the hotel and there is a helpful video on their website with directions. The hotel is perfect. Our double room was not massive but had everything we needed was immaculately clean and comfortable. The radio was playing when we arrived with gentle classical music, what a lovely touch. All staff were great, helpful and polite. The hotel is delightfully old fashioned without being stuffy. Breakfast was excellent perfectly cooked and great coffee always a winner. Will definitely stay here again. 5 stars ✨
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical building, well described in the room booklet. Staff were really good throughout.
Stayed 1 night in Feb 2024

10/10 Excellent

Theresa

Stayed 3 nights in Feb 2024

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel - room was spacious and so quiet at night. Staff were excellent
Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fascinating building and good stay apart from some minor niggles e.g. the restaurant could have performed better.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Massive room with very old squeaky floorboards that add to the charm. Very friendly staff and lovely food. Free parking is a very welcome bonus.
Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

William, Reading

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sean

Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple stay
Could not fault our stay. Lovely staff, great room and fantastic breakfast. We can see this being our favourite place to stay, can’t wait to come back. 👍
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice hotel and polite helpful staff, was only there for 1 night and didnt use the bar / restaurant due to time but will definitely stay again and use the facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room , breakfast was very good
Stayed 1 night in Dec 2023

6/10 Okay

Pauline

Liked: Cleanliness, staff & service
Average
Stayed here before and had a nice room. This time the room was far to small for the massive bed, the cupboard that was supposed to be a wardrobe was useless, I’m 5ft 1in and my dresses were too long to hang up! The view from the window was of a fire escape and concrete. No heating in the bathroom. Don’t stay in room 104. Staff were lovely. Food was less than average. The hotel is in a great location in the centre of town. Definitely won’t be back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023