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"The good- We stayed in one of the royal palm rooms on the beach and it was beautiful. Mini split ac kept room very comfortable, nice bed and bathroom and the location on the beach was perfect. Entire resort feels very private and not crowded in any way. The views were amazing, the water was amazing, and the beachfront dinner was AMAZING(beyond worth the upgrade). The daily maid service was awesome great, leaving our room perfect everyday. Anyone saying the royal palm rooms were a far walk must be elderly and just not want to walk at all. From our room to the pool/main restaurant was literally a 2 min walk. The not so good- About 30-40% of the staff was friendly. The rest seemed like they did not want to be there and seemed like you were bothering them if you asked for anything. The explanation of how food works or what’s included was non existent. It took us the first 2 days of asking various staff and figuring it out for ourselves. The food itself was a 5/10. Not bad, but was edible sometimes. There is no 24/7 snack area or pool bar or beach bar. The bars are located in the restaurants. Overall- If you want a quiet relaxing beautiful place to unwind this is it. If you want to be pampered and have better food and amenities, this isn’t the resort for you."

"Best Staff"

"Everything was outstanding…property was beautiful and well maintained, staff were all very friendly and helpful ( special shout to Tiquesha the concierge who helped us plan all our dinner reservations and chartered snorkeling/boat trip). Beach and pools were spectacular and the restaurants had great food and selections. Will definitely be back again!"

"The air worked! Hot water and they had all dishes. Very good spot to stay!"

"Location was good, rooms were clean and well equipped. The only problem was our flight was delayed 4 hours and they charged us $100 US to stay past our check out time which seemed a bit much."

"Nice facility. Polite & accommodating staff. Very curious that the bars did have ingredients for standard drinks and drinks offered on their menus. Wi-Fi was off and on for our 9 days."