Search Hotels Near Southland Mall, Memphis

"The entire staff were outstanding! Very polite, very helpful! Jay, our morning chef was so personable and engaging.."

"Big shout out to out to Bobbi. She was an excellent bartender. Friendly and knowledgeable about the area. All hotel staff were very professional and helpful Had a wonderful stay"

"Hotel was dated. Room was clean, but mattress protector was stained. Staff was great and helpful. "

"My experience at this Holiday Inn location on 05/02/26 around 11:00 a.m. was completely unacceptable. The front desk attendant was not at her post and appeared to be hiding in a back office. I only received assistance after asking a housekeeping employee in the coffee area, who had to go into the office to locate her. Guests should not have to track down staff just to get basic service. When she finally came out, her attitude was openly rude and dismissive. She provided vague, minimal answers and, when I asked reasonable follow-up questions, she reacted with clear irritation—rolling her eyes and frowning at my wife. That kind of behavior is disrespectful and unprofessional under any circumstances. When I asked for her name, she refused to provide it and instead claimed she was the manager, stating no one else was available to assist. She then abruptly walked away mid-conversation and returned to the back office without offering any help or resolution. I have stayed at many Holiday Inn properties over the years, and this was by far the worst level of service I have experienced. If this individual is truly a manager, that makes the situation even more concerning. This reflects a serious failure in customer service standards and accountability."

"Was a pleasant hotel and convenient to what we wanted "

"Room was clean, breakfast was very good, close to everything. Enjoyed the stay."

"Cut my stay short after locked in my room and fire department was needed to get us out of room."

"The whole hotel smelled like cigarettes "

"I enjoyed my stay. The staff was very friendly. The hot breakfast was great and the coffee was amazing. Parking was free."