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"No cooked breakfast when I was supposed to get an English breakfast "

"The place is nice, however, staff loudly making comments regarding a convicted..... I don't want to use the word here.....lets just say a "disgraced Financier" as the media would say. Laughing and using positive language like "celebrity p********e"..... I found it extremely disgusting. On challenging use of the language in earshot of guests the response was equally as outrageous. One staff member freely excused it, for a reason I do not want to mention on public review as it is not my place to share the reasoning they gave. The fact they thought any reason justified talking like this within earshot of guests is absolutely astounding. On reporting to proprietor I was met with a response of "OK so are you leaving then?" I then asked what his thoughts were on disgusting comments like this he said he will have to ask the staff if they actually said it. I respect the fact your first reaction is to protect staff, however, training on professionalism and standards is lacking. If you want to support staff support the correctly by providing correct training. "

"Great place to stay"

"staff friendly and helpful.Food good"

"Friendly and welcoming staff to this impressive building. The location, room, decor and breakfast were all huge positives. Strong smells from the kitchen did linger in the dining and lounge area. The placement of our room meant that we needed to travel through the dining room on Valentine’s evening with our belongings, which possibly affected the mood for others and felt uncomfortable. Unfortunately in the bedroom, we could hear the rooms around us including bathroom sounds. The bed was uncomfortable. "

"When the room is cleaned the vacuum cleaner does not get up to the skirting board and there is dust. The sink also did not have a plug. "

"The staff was wonderful and rooms were clean. They had a great outdoor space and beautiful indoor sitting areas. The food was delicious "