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"What a lovely family friendly hotel. It so close to the beach with local amenities. Front desk staff when far and beyond our expectations ensuring we were allocated the room required. Thank you Zamzam "

"Beautiful new wing- the Vhari. Lots of things for families with kids to do. Swim, lazy river , water slides etc! "

"Absolute Nightmare – Left After One Night, No Refund This was one of the worst hotel stays I’ve ever had. The room was unbearably noisy with zero soundproofing, and it was full of mosquitoes—I woke up covered in bites. The staff were rude and unhelpful, and the breakfast was cold, stale, and barely edible. We had booked 4 nights but checked out after just 1 because we couldn’t take it anymore—and they refused to give any refund. Summary: Noisy rooms, mosquito infestation, rude staff, terrible food, and no refund policy. Avoid at all costs."

"Staff were friendly. Hotel was Modern. Room was cleaned daily. Towels, water bottles, soap, bath robes etc were stocked daily. Cleaniless top notch. Food top notch. Mobile order for room service and pool bar was efficient and convenient. Room service was quick, fresh and delicious. Delivered at impressive speed. Variety of buffet options daily. Lots of chairs at pool and beach. A la carte was awesome. We enjoyed the Starbucks and sweet spot. Recommend "

"Location: Excellent, exclusive location but still close to Patong Beach. Staff: Simply amazing staff; all of them were helpful and treated guests with utmost care, would return only for the staff quality Rooms: Overall good but showing some signs of wear & tear. Due for an overhaul. But still 8/10 Cleanliness: V good Food: V good, breakfast is 9/10 SPA: over priced; >2x of Luxury SPAs in neighborhood Beach: Exclusive, clean beach, its perfect Overall: Would go again without doubt"

"Room Air Conditioning sucks. The management says guests can not control the temperature below 22°C (71°F). That's ridiculous. With outside temperatures soaring above 33°C (90°F) and humidity levels 70%+, the rooms are hot. When you come into the room, tired and sweaty, it sucks because you can't get it below 22°C. I have never seen this in any other 5-star resorts. The furnitures are ordinary. The shampoo dispenser, once pressed, won't come back, you need to pull it up again. There are no elevators. Again, after a sweaty day, you have to climb plenty of steps to get to your room. The resort claims they are "on the beach". They are NOT. There's a small rocky beach, a very busy street, and then the resort entrance. The staff is very polite & respectful, but the majority of them don't speak English. Restaurants (except the Ocean View restaurant) have limited options. The resort is not ideally located (about 5 km from the "activity" place). The view from the room is certainly good. Overall, I WILL NOT COME BACK HERE. "

"All great. Just be prepared that its a large hotel >350 rooms and that it's built on a cliff. I had to climb some 80 stairs from the room or pool to the reception. "

"Rooms can be cleaner. Staff were very helpful and friendly. Breakfast food was good. "

"From we arrived you could the quality of The Sands, it's beautifully laid out with manicured lawns, water features and a large fish pond. We had a swim up room which was large, clean and very comfortable, the only downside of the room was that the terrace was in the shade for the majority of the day, if you want one of these rooms request one that has sun most of the day. The site is almost split in two with quieter side that had an adult only pool and family pool with bar, then the other side has a mini water park for the kids with a number slides, fun water play and a lazy river. At breakfast there's a great choice catering to all nationalities and tastes, we didn't eat at the hotel at night but speaking to people who had it sounded very good. The staff are fantastic, always polite and friendly, nothing is to much trouble. Whether you want a family holiday, with plenty to entertain the kids, or a restful time from work or touring Thailand then The Sands is a great choice "