Search Hotels with Room Service in South Madison

"Great service"

"It was fine, for the price you’re better off staying across the street. The rooms weren’t super clean, when we arrived another guest had used the bathroom in the pool so the pool was closed, obviously not the hotels fault in general. But in the morning when it was re opened the pool area was still pretty gross, with pieces of I’m assuming diaper, from the accident the night before. The cost of this hotel was about $70 more a night probably because of the splash pad pool area. But we’ve stayed at a hotel right across the street before that was so clean, with a pool area, and the same quality breakfast. So I would save your money, I was grossed out most of the time we stayed there. "

"The place was kept up to a very polished standard. The room was comfortable. There were a number of mechanical sounds emanating from the ceiling. The only downside was that there were a number of kids staying there Friday and Saturday evening and there were revved up and playing in both elevators, slowing down getting up and down ."

"Nice bartender "

"Breakfast is better than average. Location is very convenient to UW campus (especially Lakeshore area). Facilities could use more upkeep."

"We will never be returning to the Edgewater. We had some bad customer service. The car shuttle service was excellent, and the valet staff was friendly and nice. However, the front desk and the general manager failed us. When I called requesting housekeeping, the staff member had a language barrier and didn’t follow through on getting someone to come clean our room. We went two days without housekeeping despite multiple requests. I also asked twice to have the sheets and linens changed, and no one ever showed up. I ended up waking up with a rash on my face from the dirty bedding,. When we returned to our room, towels were everywhere and the garbage was overflowing. The manager showed up seeming like he had a stick up his a**, he was distasteful, dismissive, defensive and accusatory, he seemed offended that we’d ask for fair compensation for a bad experience on our wedding night. The front desk’s failure to follow through and the manager’s hostile attitude really ruined what should have been a memorable experience. 2/10 definitely not recommended."