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Reviews of Hilton Garden Inn South Bend

3 out of 5
Hilton Garden Inn South Bend
53995 Indiana State Route 933, South Bend, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 446 reviews" "
Rating 8 - Good. 130 out of 446 reviews" "
Rating 6 - Okay. 32 out of 446 reviews" "
Rating 4 - Poor. 10 out of 446 reviews" "
Rating 2 - Terrible. 10 out of 446 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sandy on 17 Apr 2024
Thank you for your feedback and for staying with us. We hope to see you again soon!

10/10 Excellent

Melanie S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my needs. Staff was really friendly.
Stayed 2 nights in Apr 2024
Response from Sandy on 17 Apr 2024
Thank you for the feedback and great review! We're happy to hear you enjoyed your stay and hope to see you again soon!

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sandy on 8 Apr 2024
Thank you for sharing your feedback. We're glad you enjoyed your stay! We hope to see you again!

10/10 Excellent

Bonnie A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room; friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Sandy on 8 Apr 2024
Thank you for the great review! We're glad you enjoyed your stay! We look forward to seeing you again.

10/10 Excellent

Scott

Stayed 1 night in Feb 2024
Response from Sandy on 13 Mar 2024
Thank you for sharing your feedback and great review! We're glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sandy on 3 Apr 2024
Thank you for staying with us! We're glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentines family night
We have a Valentines tradition where we get a hotel with a pool for a night. My daughter happened to be off of school on Friday so we planned it for the Thursday after Valentines Day. The girl at the front desk noticed my 8 year old and figured out quickly why we were probably there. She smile and immediately put us at the room closest to the pool. Everyone was extremely polite and the hotel was beautiful.
Stayed 1 night in Feb 2024
Response from Sandy on 13 Mar 2024
Thank you for sharing your experience with us! We're glad you enjoyed your Valentine's Day with us. We appreciate your kind words and hope you come back soon!

6/10 Okay

John

Stayed 2 nights in Feb 2024
Response from Sandy on 4 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Sandy on 8 Apr 2024
Thank you for the great review! We're glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Mike

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were there with a youth sports team and there wasn't anywhere the kids could get together where the staff didn't complain about noise. Even at 5pm when no one expects quiet hours. When we offered to rent one of the meeting rooms to give the kids and parents a place to hang we were told it was impossible without a salesperson there. I can't believe this is the first request of this type and there is no contingency plan where the on site staff could figure it out. We're not sure if this property would be considered in the future. 18 rooms @ two nights.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Monique

Disliked: Cleanliness, amenities, property conditions & facilities
Woke up Sunday morning for a shower and the water was COLD. We placed a courtesy call to the front desk for maintenance and was told they would look into it. Three hours later and there was still no hot water or returned call from the front desk. I placed a second call and was told by Liz at the front desk that there were no issues and maintenance had checked into the concern. I explained that no one from maintenance stopped by the room. She quickly told me they didn’t have to because the problem could be the water heater but reassured me there was no issue and the problem may have been several guests taking a shower at the same time before checkout. I told her that was unacceptable and would be considering checking out. She was so unbothered and discontinued the call. About an hour later I had another hotel room reserved and came down to grab contact numbers and check out. The same front desk clerk then decided to tell me there was an issue and one of the water heaters was out. She never apologized for giving me incorrect information and said there were multiple complaints. I had never experienced such poor customer service and will need a night refund because there was no way I could wash my hair and shower with cold water.
Stayed 2 nights in Nov 2023
Response from Sandy on 21 Nov 2023
Thank you for your candid feedback. We're terribly sorry that you had a bad experience and that it wasn't followed through properly. We can understand how frustrating it would be to not have hot water. Feedback like this gives us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sandy on 18 Nov 2023
We're glad you enjoyed your stay! Thank you for staying with us. We hope to host you again soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sandy on 18 Nov 2023
Thank you for staying with us! We appreciate your feedback and great review! We hope to see you again soon.

10/10 Excellent

Kyle

Stayed 1 night in Oct 2023
Response from Sandy on 21 Nov 2023
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall experience! Very clean inside and out! Very friendly and helpful. Nice walk to the stadium! Flat and paved path!!
Stayed 4 nights in Oct 2023
Response from Sandy on 16 Oct 2023
Thank you for sharing your feedback and kind words! We're so happy you enjoyed your stay! We hope to host you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sandy on 16 Oct 2023
Thank you for staying with us and for the great review! We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean rooms with great staff.
Stayed 2 nights in Sep 2023
Response from Sandy on 4 Oct 2023
Thank you for staying with us! We're so happy you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Katherine

Stayed 1 night in Aug 2023
Response from Sandy on 29 Aug 2023
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sandy on 24 Aug 2023
Thank you for staying with us and for the great review! We're so happy you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Jennifer, Petoskey

Stayed 1 night in Aug 2023
Response from Sandy on 18 Sept 2023
Thank you for your feedback and great review! We're so glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Amanda

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Sandy on 17 Aug 2023
Thank you for staying with us! We're glad you enjoyed your stay! We hope to see you again soon.

8/10 Good

Thomas, Elm Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sandy on 17 Aug 2023
Thank you for staying with us! We're glad you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

TammyLynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Aug 2023
Response from Sandy on 14 Aug 2023
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Sandy on 14 Aug 2023
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again. Thanks again!

8/10 Good

Brian

Stayed 1 night in Aug 2023
Response from Sandy on 14 Aug 2023
Thank you for staying with us! We appreciate your feedback and great review! We hope you come back soon!

8/10 Good

Thomas, Denver

Stayed 1 night in Jul 2023
Response from Sandy on 20 Aug 2023
Thank you for staying with us. We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Sandy on 14 Aug 2023
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 Excellent

Ronald Soderstrom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean, excellent service. The desk clerks was very pleasant and helpful. The atmosphere was very positive and elegant.
Stayed 1 night in Jul 2023
Response from Sandy on 14 Jul 2023
It is really heartwarming to see such a wonderful rating and your kind words. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sandy on 14 Jul 2023
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! We hope to host you again in the near future.

8/10 Good

Andrew

Stayed 3 nights in Jun 2023
Response from Sandy on 14 Jul 2023
Thank you for sharing your feedback with us. We're glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in May 2023
Response from Sandy on 20 May 2023
Thank you for perfect review! We’re so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Laura

Stayed 1 night in May 2023
Response from Sandy on 16 Jun 2023
Thank you for your feedback and great review! We know there are many choices out there and we appreciate you choosing us! We hope to see you again soon.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sandy on 20 May 2023
We’re so happy you enjoyed your stay! Thank you for the wonderful review! We hope to have the opportunity to host you again when you’re back in our area! Thanks Daniel!

10/10 Excellent

BERENICE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place with good attention and parking space
Stayed 4 nights in May 2023
Response from Sandy on 16 May 2023
Thank you for the great review! We’re glad you enjoyed your stay and look forward to your next visit.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice, close to campus, great breakfast. Noisy old HVAC unit kept us awake.
Stayed 2 nights in Apr 2023
Response from Sandy on 21 Apr 2023
Thank you for choosing the South Bend Hilton Garden Inn. We appreciate your feedback. Thank you for taking the time to make us aware of the HVAC issue so it can be quickly resolved. We hope you will give us another chance by returning to our property in the future.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues.
Stayed 2 nights in Mar 2023
Response from Sandy on 6 Apr 2023
Thank you for staying with us! We're glad you enjoyed your stay! We look forward to your next visit!

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing more to add
Stayed 2 nights in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in Mar 2023
Response from Sandy on 20 Mar 2023
Thank you for choosing the Hilton Garden Inn, South Bend. We appreciate your feedback and great review. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sandy on 27 Feb 2023
Thank you for the feedback and great review! Making you happy, makes us happy! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2023
Response from Sandy on 7 Mar 2023
Thank you for your feedback and great review! We know there are many choices; we are grateful you selected us. We hope to see you again during your future travels. Thanks again!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sandy on 2 Feb 2023
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great stay. Hotel was very clean. Hotel staff was attentive in addressing drunk and disorderly guests. They dealt with the situation professionally and appropriately. Hotel had nice amenities.
Stayed 2 nights in Jan 2023
Response from Sandy on 31 Jan 2023
Thank you for the great review and kind words! We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and quickly dealt with the drunk and disorderly guests. We hope to see you again during your travels!

10/10 Excellent

donald

Travelled with family
Liked: Property conditions & facilities, room comfort
This place is amazing.
First impressions walking in the door were looks great and proceeded to the desk where the person was very friendly and checked us in immediately. She explained where everything was and how to get to our room. We arrived at our room and was very pleased to see it neat and clean. Later in the evening we had dinner at their restaurant where the waiter and waitresses treated us very well. The food we had was great. As we checked out we were thanked for our stay.
Stayed 1 night in Dec 2022
Response from Sandy on 10 Dec 2022
Thank you for the great review and kind words! Making you happy, makes us happy! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

8/10 Good

Erika

Stayed 1 night in Nov 2022

10/10 Excellent

Gay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was especially, impressed with the staff. The two front desk women I interacted with were knowledgable, friendly and helpful. My daughter and I had dinner in the Bistro on Monday night. Our server was outstanding and so was the food.
Response from Sandy on 10 Nov 2022
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again. Thanks again!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
It was a wonderful stay, kind, attentive staff at check in and check out, clean, modern room. Five stars !
Stayed 1 night in Oct 2022
Response from Sandy on 22 Oct 2022
Thank you for the great review and kind words! We are so happy you enjoyed your stay! We hope to get the chance to serve you again soon! Thanks again!! :)

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Sandy on 22 Oct 2022
Thank you for choosing us and for the great review! We appreciate your business and look forward to hosting you again soon!

6/10 Okay

MARY ANN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms needed updated, especially in the bathroom.
Stayed 1 night in Sep 2022
Response from Sandy on 20 Sept 2022
We appreciate the time you took to share your concerns. Your feedback is important to us and will be used in our continuing effort to improve our guests' experience. We hope that you will give us the opportunity to better serve you when you are in the area again.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will be back again
Stayed 2 nights in Sep 2022
Response from Sandy on 17 Sept 2022
Thank you for the feedback and great review! Making you happy, makes us happy! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.