All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Wish the slipper is not reusable. Slipper should thrown away or let the guest to take it home due to the hygienist. Some people have smell feet or injury in which can transfer the disease. Can the hotel let me know if they throw the slippers away or reused them?
The hotel's location (near Orchard Road, the Botanic Garden, Tanglin Mall, and an MRT station) is its biggest asset. But the hotel itself is quite nice as well.
The hotel is connecting to the mall with a bridge and it only takes 2 mins by walking. There is a supermarket at the mall and some other dining options, which is great. Staffs are helpful in arranging two rooms next to each other so that I can easily looking after my grandparents.
This property is very close to Gleneagles Hospital where my husband was sent from a cruise ship. I made the arrangements and I was satisfied with the hotel and especially the staff. Tyson and Chona were efficient and caring and made me feel at home. They were "at my service" all the time and ALWAYS WITH A BEAUTIFUL SMILE!
Generally a good hotel with friendly staff. Location is good as it has a metro/MRT station just opposite of the hotel main entrance; or a bus to Orchard Road in a nearby bus stop. Safe location. Nice pool.
Yoke Mui Patricia
Stayed 6 nights in Mar 2024
8/10 Good
Robert
Business traveller
17 Mar 2024
Liked: Cleanliness, staff & service
Nice hotel, toilet in gym was cloaked when using it which was a shame.
This is truly a 5 Star hotel in a perfect location! Ferry and metro are available within a couple of minutes from the front door! This staff is outstanding and the rooms are opulent and have every convenience available!
Mr Bayani, at the lobby is truly amazing! He provided great assistance to us while we’re scouting for interesting places to see. He provided guidance on navigating the MRT and gave us good direction on where to go, what to take so we did not get lost and returned safely back to the hotel. Jen is lucky to have him as a staff! Reliable, knowledgeable and efficient!
Great location. It’s located right next to the Orchard Boulevard MRT station and Tanglin Mall. Lots of buses right outside the hotel. Room was not very spacious but did the trick for us, since we were outside most of the day. Did not get bottled water but the bathroom came with purified water, so bring a bottle.
We have a wonderful time staying in the hotel except the night when they have to call for emergency evacuation due to false fire 🔥 alarm … that was a traumatic experience for both me and my husband.