Search Hotels Near Shoppes at Buckland Hills, South Windsor

"Room clean and staff super friendly and very accomadating"

"Roach infested and inhospitable "

"The room was clean and nice. Beds were very comfortable. The first day the elevator had something gross on the floor (vomit? Spilled food?) and smelled rotten. We told the front desk and he didn’t seem to care. The next morning it was cleaned up but instead it smelled really bad like weed (my kids even commented on the harsh smell). The desk staff was rude and seemingly uninterested in dealing with customers. They acted bored and like they didn’t want to be there. The breakfast staff, however, were really hustling and doing a great job. "

"Definitely one of the nicest hotels in Hartford! "

"The hotel is in a great location, within walking distance of both the train station and downtown, which made getting around very easy. The property was very clean, and the beds and pillows were comfortable, allowing for a good night’s sleep. I also really appreciated the amenities, the sauna was a great bonus, and the gym was well equipped and excellent. Customer service was okay but not exceptional, and I think there is room for improvement in this area. One area that could especially be improved is the hotel restaurant. I would have loved to see a fresh breakfast option. When I ordered an omelet, it was precooked and simply reheated in the microwave. Although the staff member assisting me was very kind and pleasant, the quality of the breakfast did not meet expectations, particularly given how expensive it was. Overall, the hotel has many strong points, especially its location and amenities, but improvements in service consistency and breakfast quality would greatly enhance the experience. "

"Clean and confortable"

"The ceiling in my room must have had a previous leak because the ceiling had a really huge water stain."

"We normally stay here as our “go to” and usually it is a great experience. This time though, the room was dirty, there was poop smeared on the bathroom door, hair and dirt in the shower, kitchen sink was dirty, and even cups and plates dirty at breakfast. "

"The place is NOT like the pictures. It is outdated, our room smelled like mold and pure humidity, the only other smell around is marijuana. "