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"Exceptional location and service"

"This was my first trip to Kyoto with my family (4 adults). We wanted a hotel that was close to Kyoto Station and JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI was the perfect place. This location provided us with a wide selection of restaurants and shops. There is also a large shopping mall located at the Kyoto Station and another shopping mall just a few blocks away. There was also a 7-11 located next door which guests have access through the hotel lobby. So convenient! We reserved two rooms, hoping that our rooms would be fairly close to each other. Thankfully, the rooms were on the same floor, but at different ends of the hallway. The rooms were comfortable and clean, with a small refrigerator and large shower. However, counter space in the bathrooms were limited. We were able to get many of the toiletries in the lobby, such as toothbrushes, body lotion, facial masks, etc, which was very nice. We enjoyed the fresh towels that were delivered to our door each day, even though we did not need housekeeping service. The staff is very nice and helpful, however check-in was a bit confusing. Although we had a reservation for two rooms, we had to check in to each room separately via a kiosk, even though the rooms were under the same name. Check out had the same procedure. The staff was available to help, however it would have been nice to have the staff check us in and out at the front desk. Overall, Via Inn was a very nice and we thoroughly enjoyed our stay."

"Hotel is about a 5 minute walk from Kyoto station. This hotel is lovely, the rooms are small, very tight"

"We loved this hotel! The onsen is so beautiful, relaxing and clean. It has everything you would want for a great onsen experience. It is kid friendly and still quiet. The staff is very kind and helpful! We enjoyed the breakfast buffet all our days here and it had so many delicious options, Western and Japanese. The room was clean and spacious. Great location to get on the subway easily, yet you don’t hear it or notice in the day to day. I would definitely come back here! "

"Great location, rooms are smaller type. If you have large size luggage you have no room for it"

"Great stay at the Apa Hotel Ekihigashi near Kyoto Station. The hotel is conveniently located next to the station, and great places to eat. The hotel was very clean and staff was very kind and friendly. Thank You"

"Hotel was a lovely traditional style. Double room was large and well maintained. Private hotsprings were easy to book. Free drinks and snacks available throughout stay. Located next to JR Station on the line headed to arashiyama. Good stop over point. Nice to relax in the onsen after a long day's walk."

"Good location， new facilities， confortable room size and facilities"

"Very nice hotel"