Airport Hotels, Sheridan County (SHR)

"Breakfast was great, food was good/ hot & served in a large dining area; pool & hot tub were wonderful, center court area was spacious & nostalgic of past convention centers. Would definitely recommend this hotel, fair rate & comfy beds."

"The biggest issue was misleading room details. We booked what was advertised as a double queen room, but the beds were clearly full/double size—I even measured to confirm. My 6'4" husband’s feet hung off the edge, which doesn’t happen with a true queen. The smaller pillows across the bed felt like an attempt to make the size difference less noticeable. I brought this up to the front desk in person, and it was immediately denied. I’ve been purchasing beds to fit smaller spaces for over six years, so I know the difference in dimensions and appearance. These were not queen beds. It honestly felt like smaller beds were used to make the room seem less cramped, but that comes at the expense of two adults being able to sleep comfortably. There were also major maintenance and safety concerns. The exterior back door key entry was completely broken—the cord was hanging out of the frame, and the missing lock had been filled with spray foam. That’s not a real fix and raises legitimate security concerns. Customer service made things worse. The evening front desk employee didn’t answer the phone when we called multiple times to request a crib. Overnight/morning staff were disengaged—watching anime at the front desk and not acknowledging us when we came to check out around 4:30 AM. Between the inaccurate room listing, poor upkeep, and lack of professionalism, this was a frustrating and disappointing stay."

"The evening staff were very friendly and helpful. The morning breakfast was bare, food gone, with no protein options and no staff at the front desk to check out at 7:30 in the morning. "

"Property was pet friendly and staff was friendly and helpful."

"Basic hotel. Super hard bed but the front desk people were very friendly. The breakfast was sub-par because it was too salty and the cheese tasted like it was going off. Because of the hard bed, i am unlikely to stay again. "

"This is a brand new hotel that is super clean and nice! Only downside is it’s right off the interstate and you can hear every truck that goes by (about every 5 seconds). We could drown it out with the AC. Our room was so new the TV wasn’t hooked up. Luckily we didn’t need it."

"Nice and clean "

"Lucus checked us in was awesome facility was clean and comfortable very pleased"

"The accessible king room had some wear and tear. Comfortable bed"