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Reviews of Three Cranes Serviced Apartments

3.5 out of 5
Three Cranes Serviced Apartments
74 Queen St, Sheffield, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 77 reviews" "
Rating 8 - Good. 13 out of 77 reviews" "
Rating 6 - Okay. 9 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 0 out of 77 reviews" "

8.8/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice! Would definitely recommend and stay again. Convenient parking nearby as well.
Stayed 2 nights in Mar 2024

10/10 Excellent

Graham

Liked: Cleanliness, room comfort
Great stay
Great hotel and lovely room
Stayed 1 night in Feb 2024

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, room comfort
Lovely stay
Lovely stay at this hotel and the breakfast was excellent in the morning too. The staff were helpful and nothing was too much. Will stay again!
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jon

Liked: Cleanliness, room comfort
Sho
We found the room was very cold initially. This was due to the radiator being switched off. Once the room had warmed it was found to be cleaned tidy. However, at 6am we were awoken by the person in the room above. This person walked and walked and appeared to move furniture around till after 9am. The floorboards were squeaking so loudly, it was impossible to sleep. It is unclear whether this was a resident or an employee. The noise in room 6 from this person was unbearable. Would not recommend staying here.
Stayed 1 night in Jan 2024

10/10 Excellent

Geoffery

Travelled with partner
Lovely staff good food and coffee and a very nice room.
Stayed 1 night in Jan 2024

10/10 Excellent

adam

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Bernice

Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet whilst being very central to all amenities.
Stayed 1 night in Dec 2023

6/10 Okay

Joanne

Stayed 1 night in Dec 2023

10/10 Excellent

Savannah

Liked: Cleanliness, amenities, property conditions & facilities
Faultless experience. Lovely and attentive staff.
Stayed 1 night in Dec 2023

6/10 Okay

Sam

Travelled with group
Disliked: Cleanliness
Adequate for an overnight stay
Fairly easy to access and check-in, but the bed spread wasn't the cleanest and walked in to find a spider on the wall. Later also found a fly buzzing it's way around the room also. Rest of the room fairly clean otherwise and facilities were adequate. Biggest complaint was the noise coming from rooms on the same floor - a group of people shouting at the top of their lungs from 3am onwards and music blasting out until the early hours which meant it was difficult to sleep. Outside noise on the street not very well kept out by the windows either, even when locked and closed.
Stayed 1 night in Dec 2023

4/10 Poor

Charlotte

Disliked: Room comfort
Looks Nice but not the nights sleep we wanted!
A nice little hotel as you walk up, rooms look nice and have a number of comforts. However, there were a few issues with our stay in Dec 2023, the rooms are so warm and the temperature of the room can’t be controlled individually like most hotels, the “flusher” on our toilet was broken so you could hear water trickling all night. The part that has made me leave the 2 star review is the fact that in total we only got about 50 mins of sleep. While we were there people were running up and down the stairs all night shouting and what sounded like arguing. The walls are definitely thin as when the shouting did stop at about 5am you can still hear people walking around. Unfortunately wouldn’t recommend staying at the hotel after our experience. However, if you are lucky and manage to stay when the other rooms are not occupied then I’m sure you can have a nice stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Memorable night in Sheffield
Lovely hotel. Staff extremely friendly and helpful. So different from the run of the mill chain hotel. Will defintely stay here again when next on Sheffield.
Stayed 1 night in Dec 2023

6/10 Okay

Colin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
We checked in late and went to our room. Quite small when we got in and not quite sure if a would call it a boutique hotel. What annoyed us was the crumbs and bits of broken glass on the floor in the room and bathroom, which clearly hadn't been done before we arrived. The guy on reception apologised and we had to give him some time to bring a vac and do the floor. The bathroom was very small but the shower was great. Didn't have breakfast the next day so can't comment on that.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023

4/10 Poor

Norma

Travelled with partner
Disliked: Cleanliness
Firstly the receptionist told me that the room he took us to was the only one available. I had booked one with a settee . After telling me several times he had no other room I walked away. He ran after me and said I could have room 7 but as he was understaffed he had to clean the rooms himself. It would be ready at 6. We left to go for a meal and when we arrived back our bags were there in room 7. No microwave...no cleaning equipment, dustpan and brush, no tea towel, no oven glove. No wine glasses but a wine opener. Settee had no padding left in it and one of the dining chairs was broken. When I stripped the bed I was appalled at the stained mattress protector, pillows, which had no protector covers and the badly stained duvet. The chap did say that other agents show pictures of rooms that are not necessarily the ones we get!!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter

Stayed 1 night in Sep 2023

8/10 Good

Melissa

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Unfortunately my stay was disappointing. The pillows were thin & uncomfortable, the room had a strong smell of cooking and the shower plug was clogged of old hair making the shower flood. Upon check in, i was greeted by a friendly member of the team
Stayed 1 night in Aug 2023

8/10 Good

Darren

Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2023
Response from Joe on 28 Aug 2023
Hi Darren.We're happy you enjoyed your stay here at The Three Cranes and hope to see you again the next time you're in Sheffield.

10/10 Excellent

Danny

Liked: Cleanliness
Nice friendly staff clean environment 5 minutes walk to City Centre. My only issue is bed was to small.
Stayed 1 night in Aug 2023
Response from Joe on 22 Aug 2023
Hi Danny.Thanks for the kind words, the whole team here appreciates it and are happy you enjoyed your stay.

10/10 Excellent

Janet

Liked: Room comfort
Great hotel.
Quiet area of Sheffield, but not far from the cathedral. Got a warm welcome on arrival, staff were excellent. Bit of a mix up with breakfast, but you can always tell a well run business by how they handle a problem, and they were brilliant. If I'm being picky, cleanliness could be improved, but did not detract from an excellent stay, would definitely stay again when in Sheffield.
Stayed 1 night in Aug 2023
Response from Joe on 20 Aug 2023
Hi Janet.Thanks for the lovely words, the entire team are happy you enjoyed your stay. We hope to see you again the next time you're visiting Sheffield.

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
Sheffield Stay for Show
Lovely hotel, friendly helpful staff. Will stay again
Stayed 1 night in Aug 2023
Response from Joe on 20 Aug 2023
Hi Sean.The whole team here is delighted you enjoyed your stay and hope to see you again the next time you're in Sheffield.

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, room comfort
Great stay 😁
Stayed 1 night in Jul 2023
Response from Luke Green - General Manager on 8 Aug 2023
Thank you so much for your kind review, we look forward to welcoming you back to the hotel soon.

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Luke Green - General Manager on 8 Aug 2023
Thank you so much for your kind review, we look forward to welcoming you back to the hotel soon.

10/10 Excellent

Carly

Liked: Cleanliness, room comfort
Lovely hotel, in a great location
The Three Cranes is a great hotel with lovely big rooms. It is very clean and has everything you need for a weekend away. The staff are friendly and very helpful. It's in a central location, within walking distance from the train station and city centre. I would happily stay here again.
Stayed 1 night in Jul 2023
Response from Three cranes on 19 Jul 2023
Hello there,we are glad you enjoyed your stay at our hotel. Thank you for sparing your time and dropping in your review.We hope to see you again. Thank you.

10/10 Excellent

Elisabeth

Stayed 1 night in Jul 2023
Response from Luke Green - General Manager on 8 Aug 2023
Thank you so much for your kind review, we look forward to welcoming you back to the hotel soon.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at the Three Cranes Hotel. It's a lovely boutique hotel right in the centre of the city but in a quiet street. We stayed in a suite with separate kitchen and lounge areas and all was really hi-spec and very comfortable and clean. There is a great bar area too. The staff are really friendly and helpful and go the extra mile, even contacting us after we left to advise us we'd left something behind! We'll definitely be back if we visit Sheffield again.
Response from Three cranes on 19 Jul 2023
Hello there,We are glad you enjoyed your stay at our hotel. Thank you for sparing your time and dropping in your review.We hope to see you again. Thank you.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Luke Green - General Manager on 8 Aug 2023
Thank you so much for your kind review, we look forward to welcoming you back to the hotel soon.

10/10 Excellent

Heather

Stayed 2 nights in Jul 2023
Response from Luke Green - General Manager on 8 Aug 2023
Thank you so much for your kind review, we look forward to welcoming you back to the hotel soon.

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Luke Green - General Manager on 8 Aug 2023
Thank you so much for your kind review, we look forward to welcoming you back to the hotel soon.

10/10 Excellent

VHL

Business traveller
Liked: Cleanliness, room comfort
Stylish quiet central location - loved it!
Great central location and v stylish and comfortable. Staff terrific and so helpful. Would definitely stay again. Like was so kind and helpful printing stuff off for me when I was in a panic!
Stayed 2 nights in Jun 2023
Response from Three cranes on 19 Jul 2023
Hello there,We are glad that you enjoyed your stay at our hotel. Thank you for sparing you time and dropping in your review.We hope to see you again. Thank you

6/10 Okay

melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Luke Green - General Manager on 8 Aug 2023
Thank you so much for your kind review, we look forward to welcoming you back to the hotel soon.

10/10 Excellent

Joel

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Luke Green - General Manager on 8 Aug 2023
Thank you so much for your kind review, we look forward to welcoming you back to the hotel soon.

10/10 Excellent

FIONA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were brilliant and looked after us perfectly. I’d definitely recommend this cosy, friendly hotel
Stayed 1 night in Jun 2023
Response from Three cranes on 19 Jul 2023
Hello there,We are glad that you enjoyed your stay at our hotel. Thank you for sparing you time and dropping in your review.We hope to see you again. Thank you

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Sally

Liked: Cleanliness, room comfort
Fantastic boutique hotel!
I loved my rooms (separate kitchen, lounge/diner, bedroom, en-suite) which were beautifully decorated and furnished, and very comfortable. The breakfast was delicious and the staff extremely friendly. Beats a room in a hotel chain any day!
Stayed 2 nights in May 2023
Response from Joe on 13 May 2023
Hi Sally.Thank you so much! It really means a lot to us knowing that you enjoyed your stay.We hope to see you again the next time you're visiting Sheffield.

8/10 Good

David

Travelled with group
Liked: Cleanliness, room comfort
Would go again.
Reception was great. Breakfast was full but takes a little while although there was not full vegetarian breakfast due to lack of halloumi and hash browns on first day and no halloumi on third day. Ate elsewhere on second day. Rooms 2 and 4 were slightly smaller than expected but it is at a reasonable price. All staff were great. Would stay again and let them know we want veggie in advance of visit.
Stayed 3 nights in Apr 2023

8/10 Good

Tony

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, lovely decorations, friendly and helpful staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Excellent in all respects, will definitely use for any Sheffield trips.
Stayed 2 nights in Apr 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were super friendly and helpful and made you feel like a home from home. Rooms were very cute and comfortable and the price was excellent for the service and facilities that we received.
Stayed 2 nights in Apr 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort
Spacious cozy hotel
It was very cozy and friendly place , staff was great and room was spacious and very clean I would recommend staying here and I would go again
Stayed 2 nights in Apr 2023

4/10 Poor

Lucy

Disliked: Cleanliness
Stayed 1 night in Apr 2023

6/10 Okay

Yasmin

Liked: Cleanliness, amenities, property conditions & facilities
The staff and room were nice, but the bathroom had a horrible smell and I was woken up at 4am by a couple having a pretty aggressive domestic which lasted an hour! I didn’t get told much information at check in so couldn’t leave the building after 11pm as I didn’t have a key back in.
Stayed 2 nights in Apr 2023

8/10 Good

Joy

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient with nice amenities. Will next time opt for a slightly bigger room.
Stayed 1 night in Mar 2023

10/10 Excellent

Anna

Liked: Cleanliness, room comfort
Good value for money
Well appointed and spacious room. Bed comfy. Bathroom really nicely done. Staff friendly and helpful. Getting a lot for the money.
Stayed 1 night in Mar 2023

8/10 Good

Sean

Liked: Cleanliness, room comfort
Super stay
Check in was easy and the room was spotless, just incredibly hot, even with two windows open. The bed was super comfortable and the large shower was a treat. Loved the flannels for make up removal. Wish every hotel did that! Great location and a steal at the price. I will only stay at Three Cranes when I visit Sheffield in future.
Stayed 1 night in Mar 2023

6/10 Okay

shadd

Stayed 1 night in Mar 2023