Standard Room, 1 Double Bed, Non Smoking, View | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Best Western Plus The Quays Hotel Sheffield

4 out of 5
Best Western Plus The Quays Hotel Sheffield
Victoria Quays, Furnival Road, Sheffield, England

Reviews

8.0

Very good

Rating 10 - Excellent. 164 out of 417 reviews" "
Rating 8 - Good. 141 out of 417 reviews" "
Rating 6 - Okay. 64 out of 417 reviews" "
Rating 4 - Poor. 28 out of 417 reviews" "
Rating 2 - Terrible. 20 out of 417 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for my stay in Sheffield.
Stayed 1 night in May 2024

8/10 Good

Karen, Trail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special touch having Bryan Adams music playing in the lobby on a concert day! Loved it!
Stayed 1 night in May 2024

10/10 Excellent

uzma

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff have been amazing everytime we have been visiting for the last ten months more on a weekly basis however recently have not felt that welcomed by a certain member of staff who shows no customer service care at all and come across very rude and abrupt. We have always enjoyed being here as the staff have always been friendly but recently we do not feel that is the case with one of the receptionist called Adeola. It would be appreciated if this individual respects customers and approaches them in a positive manner. Recommendations would be to improve her customer service skills on how to approach and acknowledge a paying guest! Maybe select her to individual 1-2-1 training on customer care. As a paying guest - first approach by any member of staff is crucial to the first impressions of the location and the experience.

10/10 Excellent

uzma

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always amazing specially reception staff and the breakfast bar staff always cheerful and welcoming.
Stayed 1 night in May 2024

4/10 Poor

Ruth

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff were friendly, the food average, the room clean and the worst night's sleep I've had with paper thin pillows, completely lacking any support, boosted by bathroom towels and still awful. This was my first and last visit to a Best Western. Far better budget quality at Premier Inn.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ponds Forge, perfect for events there
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Amenities
No issues
Stayed 1 night in Apr 2024

6/10 Okay

Gina

Stayed 1 night in Apr 2024

6/10 Okay

Nicola

Travelled with partner
Liked: Cleanliness, staff & service
The hotel looks nice. Lovely big bed. The setting over the quays is good. However I don’t agree with £8 charge for parking if booking through an agent, free if direct. The walls are paper thin. I heard EVERYTHING from the couple above. I had no sleep. TV would be better if it was actually a smart TV as was advertised. I would give it 3 stars.
Stayed 1 night in Apr 2024

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for work and walk into city centre in evenings.
Stayed 4 nights in Apr 2024

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really good for business and then walking into Sheffield city centre for meals and drinks in the evening. When the weather is ok the quays area is a good part of the city. Rooms are fine and staff are really helpful.
Stayed 2 nights in Apr 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
The Wi-Fi capacity is really poor. Very hard to do anything with internet or even email. The hotel needs to upgrade the Wi-Fi to increase the Bandwidth capacity for hotel guests as soon as possible.
Stayed 2 nights in Mar 2024

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight while visiting for the weekend. Amazing service, friendly and helpful staff members- absolutely lovely people! Facilities were clean and the room had a wonderfully cozy atmosphere, would definitely recommend for your stay in Sheffield over pricier hotels in the city centre.
Stayed 1 night in Mar 2024

2/10 Terrible

Glyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was disgusting, dirty bathroom, room smelled of urine and dog, avoid this hotel
Stayed 1 night in Feb 2024

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was spotlessly clean. Sadly the room was tired stains on carpet, broken loo roll holders and the bed had a duvet cover to small for the duvet on the bed which when asked to get sorted was eventually sorted. Staff spoke to were nice and polite. Could hear outside with the double glazed windows closed.
Stayed 2 nights in Feb 2024

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities
Promises so much but doesn't deliver
Looks lovely on arrival. However that's where things start to slip. Check in was slow, receptionist not easy to understand and didn't really know what she was charging me. Was shocked to be told there was a £50 deposit to pay, hadn't budgeted for that. We had room 321 right opposite the lift which was noisy all night. Pillows were far too soft I asked if they had other (like other hotels) but the answer was no! Preston paid for a dinner deal but it seems reception and the restaurant don't share the same info, felt I was having to tell them what services they offered all the time. If I was in a Premier Inn with their Good night guarantee I would have asked for it. I wasn't impressed for over £350 for 2 nights b&b
Stayed 2 nights in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Marie

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Very uncomfortable night’s sleep, the mattress was very soft and did not support the body. It was so soft it felt like your feet were higher than the head. In addition to this the mattress protector did not fit the bed, leaving a ridge in the bed. The shower head was very poor, difficult to shower. The shower thermostat on the shower bar was set to warm, which could not be altered - this lead to a lukewarm shower. WiFi did not let you access much as the signal was weak on the second floor. Car parking had to paid for unless you had booked directly with the hotel. This was only notified once booked with Expedia. Breakfast was good. Would not stay again.
Stayed 1 night in Feb 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Nicola

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa dirty and facilities out of order towels grubby. Food in restaurant terrible even the waitress agreed Breakfast good Heater clicking all night did not get much sleep Not value for money
Stayed 1 night in Feb 2024

8/10 Good

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, plenty of space in the car park (unlike other city centre hotels) and the room was clean and warm. The only drawback was the noise from the renovation work (they work at the weekend too!).
Stayed 2 nights in Feb 2024

2/10 Terrible

Nicola

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Only stayed for one night but found the room very comfortable. The only negative was the shower, it could have been more powerful and the water wasn’t very hot. Breakfast was very good with a wide selection to suit all tastes.
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel but needs updating
Staff are lovely, hotel needs updating but is currently undergoing works, leisure facilities need updating, sauna was closed, pool fine but changing rooms rather tired. Everything was clean and tidy, we didn’t eat there as meeting friends.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff at breakfast and reception. Clean. Only negative is it's the middle of winter with a summer duvet on and no blanket. Took a while for the radiator to heat the room up and didn't feel comfy in bed
Stayed 2 nights in Jan 2024

6/10 Okay

Mo

Stayed 1 night in Jan 2024

6/10 Okay

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Sheffield
Please be aware that they do ask for the £50 deposit. Pay by card, not phone as they can't refund your phone. There's also the issue of parking. Please see attached photo for more information. Other than that it was a pleasant trip.
Stayed 1 night in Jan 2024

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was ok, it wasn't a great location, about 15 min walk to any amenities. The room was pretty basic. I paid for a room with a view but the room itself felt basic. The bed was reasonable, bathroom okay, I felt the bedroom was tired although the rest of the hotel was better - though not amazing. Staff were mostly very nice.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Darran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Ahjaz Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money
Our trip was spoilt even on check-in when 50 pounds deposit was demanded and 8 pounds per night for car park. I have never been asked for deposit before in a hotel. There is a car park right next to this hotel that charges 3.50 per 24 hours. Rooms are old with dirty carpets. Smart TV was a good thing and tea coffee facility in the room was good. Duvet was thin like a bed sheet with no cotton left in it. This place needs modernised as this is not value for money these days as there are nice hotels available.
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay on Christmas night
Cleanliness was first class, as was the comfort of and size our room. The only problem was that the coffee machine didn't work! The breakfast menu was very good and the supervising lady in the restaurant was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Sanzu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023

10/10 Excellent

Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Julie

Travelled with family
Disliked: Property conditions & facilities
We were very disappointed as the spa advertised was not in working order the sauna and jacuzzi were not in use
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Clare

Stayed 1 night in Dec 2023

4/10 Poor

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine but paying for a car park and to be then broken into overnight is not good.
Stayed 4 nights in Nov 2023

8/10 Good

nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

ester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, friendly stuff. Nice decoration throughout, roomy and nice steam room.
Stayed 1 night in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

TRACY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel looked nice from the outside but we were very unimpressed with the superior room, not very clean, dread to think what a standard room looked like. The food was terrible in the evening and the dining room was freezing cold as the staff didn't know how to turn the air con off. Breakfast was cold. On the plus side the swimming pool was lovely
Stayed 1 night in Nov 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place - bit distant to bars and restaurants but Uber easy enough. Would benefit by having a small fridge in room
Stayed 1 night in Nov 2023

6/10 Okay

R

Stayed 2 nights in Nov 2023

8/10 Good

Chloe

Liked: Cleanliness, staff & service
Good service. Old building. No fridge in the room. There was only a small radiator at the corner of the room and wasn't enough to warm the whole room at all (even when set as highest possible temperature)
Stayed 1 night in Nov 2023