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"Friendly staff"

"The staff , Sophie and Amy(? Receptionist )were excellent, and could not be faulted, especially when the management pushed against the already agreed fried breakfast, and called the receptionist in from home to tell me I only had access to a ‘continental’ breakfast rather than a cooked one. I offered to discuss the issue directly with the management, but they still pushed and I had to show a screenshot of the messages I had received from the hotel indicating a cooked breakfast was included. Again, this was via the unfortunate receptionist, who had returned to the hotel, and I assume would not be paid. In the end it was reluctantly agreed, to allow my partner and me to have the expected cooked food. The breakfast was excellent- thank you Sophie. As an aside the single pillows were rock hard and at 0300 we were serenaded by a nearby rookery "

"Very convenient for Canterbury sights and restaurants. Interesting decor. Good bar. Lovely staff."

"Great location, nice pool and facilities, easy parking"

"Nice food at the hotel. Relaxing room. "

"Excellent dog friendly hotel. The hotel is next to a busy road so highly recommend booking a lakeside room which are much quieter, large and have a good view. Whilst the hotel is quite tired, for the price we paid and service we received, it represents good value. Meals in the bar well priced too. "

"The breakfast was fresh varied and delicious. Special shout out to Ryan on the front desk who resolved an issue with our room ( not all channels available on the tv) immediately by transferring us to the next door room. Really appreciated that. "

"Great location, very clean and excellent staff."

"Overall very good customer service and very friendly "