"There are many good things about this hotel and I would stay here again.
My negatives were although the cooked options were good why does a four star establishment provide mostly tinned fruit at breakfast and yogurt in tubs. You used to be better than this.
I also went for a swim at 6.30pm on a Friday to find that two thirds of the pool was taken by classes. I found that there is a list available for club members but not hotel guests. I could also have been informed as I went to get changed but instead sat by the poolside for a wasted 30 minutes and could not use the facility for exercise. Not surprisingly I was less than happy.
This review is not to help travellers plan better but for staff to provide a better environment for those guests."
"We had one of the refurbished rooms which we were thankful for, they have half renovated the hotel so far. We were very grateful for the fan they’d put in the room as it was hot. The room itself was nice and there was plenty of room. The curtains however did not cover the windows which did make the room lighter at night."
"Perfectly located hotel for all my needs in the City.
Being able to leave my luggage before checking in, and, after checking out was a great bonus, the staff being extremely helpful with everything.
Whole hotel was clean, and tidy.
Stay again? If visiting Canterbury, yes."
"Have stayed before and a nice hotel. Was very glad of the a/c on this occasion. Was World Cup on and asked to switch one of to to tonight’s game to no avail despite barley a sole in bar and no one watching either to. Was surprised not be advised I was being put in a disability room with chair rather than bath or standing shower"
"Despite there not being a modern appeal, the hotel was perfect and very comfortable.
Only downside was the price of food at the bar was more expensive than other hotels."