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"I always enjoy my stays at The Grand, and have visited annually for 16 years. The pool is fantastic and the ambience lovely. Great bar in wonderful setting with views of the bay, and reasonable prices for drinks. Breakfast is good and tasty, but I have never liked the marmalade, far too sweet and sickly, and I wish they could provide sourdough in this day and age. Rooms are clean and comfortable but found hot during my recent stay, and you cannot turn off the heated towel rail in the bathroom. The main thing which lets the hotel down is the reception staff. It is the same year after year. You can be overcharged, if not on the ball, and even though I sent an email explaining about my two bookings and who would be in each room (and received an affirmative response), there was utter confusion on arrival and departure, and we witnessed other guests experiering similar issues. They were blaming the new system, but it has been the same story at reception for years. If only they would get an efficient reception manager to sort them out, I could then give five stars."

"When anyone walk the floor was noisy not in the room only but in the hallway"

"Room was fine for the price. Clean and friendly staff. Pet friendly for 10 pound a night can't complain about the place atall. "

"Friendly and efficient staff"

"Helpful staff, dated room and hotel overall. Pretty good location, but neighbouring noisy road."

"Dinner disappointing, restaurant and bar cold in the evening. No bar staff so had to find restaurant staff for service. Don’t appreciate the automatic service charge Breakfast very good but too many dogs around the tables. Views beautiful although our small bedroom had no view. Good to have a bath as well as a shower"

"Wonderful breakfast and excellent amenities and staff."

"Access to car park and car park itself are uneven. Staff were helpful and welcoming. Cannot comment on public areas in hotel as did not use, but reception area is small and dingy and feels very old fashioned. Room 16 (budget single)"

"Lovely hotel with easy parking. Greeted on arrival by friendly staff "