Search Hotels in Shanzu, Mombasa

"only problem the music was very loud"

"Beautiful and clean hotel with excellent staff!"

"The room was a suite, beautiful once. But withno maintenance it had deteriorated to an absurd amount, bathhroom cabinet doors almost falling off in your hands, dirty paint, tv has 4 channels 3 are football, hdmi ports removed, even the room number had missing numbers The pool is the best feature if you ignore the many missing tiles. Ordering food is easy mostly, thecwaut is ridiculous but when it comes it is delicious and fresh. Breakfast is just ok. Staff are friendly enough. But everything is worn. The bed was great comfortable. Had to plead to get a second swipe to keep the ac running when i went out ofvtge room. Cleaners turned up when they want. Even wake you to clean the room in the morning. It is way overpriced. Stay once only, not again"

"staff were all very nice/helpfull. food was good, i never struggled to find something tasty, even though i'm such a fussy eater. rooms were spotless. staff were constantly cleaning/sweeping all areas. would def return."

"Lovely stay pls only downfall no alcohol in the actual residence "

"This hotel used fo be legendary. It is going through mayor renovations. We were given an unacceptable room at first and we were trying to leave but the manager made sure we were transferred to a much better one. We had a great time with the nicest staff, a great gym and classes every day."

"When we checked in at night, No toiletries in the bathroom, we had to wait for the next day to get them. The toilet seat was not flashing down anything at all, the balcony doors were not closing shut and needed to be fixed as well. Early in the morning while jet legged, workers were fixing the roofs which was so loud it woke me up. Purchase your own water to drink people, because if you ask for any water. They will say the house keeper gave you water. Even when the house keeper forgets to give you water. I had to check out 2 days early from the hotel and no refund for 3 days. "

"The staff were respectful and made our stay comfortable. The food was in plenty and of good quality. I highly recomend the place."

"First and Foremost l would like to get the shout outs out of the way: Claus or is it Klaus- you rock! Tom wa Housekeeping- a rocky start to the visit, at the end of it though you rocked. I came to understand that you were overwhelmed, there was a shortage of staff and you were only doing what you can. Shukran for all that you did for us during out stay. Nancy and the lady who checked us- I apologize that l can't recall your name- you were awesome!!!!! My favorite thing about your spot is the swimming pool. I am a fan and l enjoyed it completely and totally. I was not a fan of the outside meal locations: the food was not always hot/warm by the time one sat down to eat it. The lay out of the locations is something else that l was not a fan of, none of them were flat or concrete, lighting was not awesome- when we were there Kenya Power did their thing, then the extension cords that were everywhere as one walked to get their meal- l get it was about adding variety, at the same time l found it risky and dangerous."