Seasonal outdoor pool, open 8 AM to 8 PM, pool umbrellas, pool loungers

Reviews of Novotel Shanghai Clover

4.5 out of 5
Novotel Shanghai Clover
Building No 1, Lane 3188, Xiupu Road, Pudong, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 995 reviews" "
Rating 8 - Good. 354 out of 995 reviews" "
Rating 6 - Okay. 78 out of 995 reviews" "
Rating 4 - Poor. 33 out of 995 reviews" "
Rating 2 - Terrible. 20 out of 995 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel provides excellent services. Very family friendly. Got kids playground. Free handcraft program for kids. Free transportation services to Disneyland, airport, train stations, and bund. Free evening treats… highly recommended, especially for family.
Stayed 4 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Only Chinese food available at the restaurant Not recommended for business travelers Nothing around the area
Stayed 1 night in Dec 2023

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Angela

Stayed 2 nights in Oct 2023

8/10 Good

Xiaomin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Mirielys

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Quantong

Stayed 2 nights in Sep 2023

4/10 Poor

Laura

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Staff need some training
The entrance to the car park is under construction and therefore unable to access. We called reception and someone came outside to guide us to another entrance. The check-in was quick but no one explained anything to us about the pool or breakfast or parking. Our room was spacious and clean. We went downstairs to use the pool and there was no one on the desk to welcome us. We got to the pool and a lady ran after us to insist our baby who cannot swim (she’s 1) needs to ‘follow the rules’ and wear a swim cap. We tried to explain that she wasn’t going to swim, only us (who have caps already), she was only going to sit on top of her floating seat which we showed her but the lady was adamant so we were forced to buy the baby an adult swimming cap and put it on her tiny head. The pool is nice but has black ripped tarp hanging over the top which is an eye-sore. We then had trouble after we checked out as the security guard insisted we pay for parking even although we were staying at the hotel so had to call reception to ask them for help. This is our second stay there but we had a lot of bad luck and trouble this time and because of this I don’t think we would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Mesut

Travelled with group
Liked: Amenities
Hotel staff are friendly. Hotel is clean and quite . Breakfast has many choices.
Stayed 7 nights in Jul 2023

6/10 Okay

MACKENZIE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pleasant Staff, Everything Else is Quite Overrated
The staff was friendly. However, no one spoke English, which made it difficult to discover information. The pictures definitely make the rooms look bigger and brighter. The lighting is quite dim even with all the lights on. Also, the A/C is centralized making the panels in the room useless and the room uncomfortable to be is due to being way too hot.
Stayed 2 nights in Oct 2021

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Lovely stay. Shame that the pool is seasonal when it’s still super hot.
Stayed 1 night in Oct 2021

10/10 Excellent

Ilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time, thanks for your wonderful service
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entry was a bit confusing. Some of the staff
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

MeowMeow, Singapore

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Booked for smoking room as listed on Expedia by the hotel, and had also communicated with the them before arrival. When we checked in, we were told it's a non-smoking hotel?! Quite disappointing that the hotel did not communicate this before the stay... After checking in (rooms were not ready), we continued our scene seeing. When we requested for our room keys, staff wasn't attentive and requested for multiple verifications again, until the night duty manager came over to resolve matter. Nothing much on the room service menu. Otherwise, location is very serene and quiet, very near Disneyland, and the Shanghai Village.
Stayed 2 nights in Jan 2020

10/10 Excellent

Aaron, Australia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great size room and fantastic buffet breakfast. Great variety of dishes to choose from. Vending machines have snacks and beer in the lobby. Robot waiter is a cool novelty which can bring your room service meals to your door. Probably only the thing I could fault is that the lighting in our bathroom and room was a bit on the low side. Not a complaint, was just a matter of getting the right lights on to read etc. Overall, great location to Disneyland and would definitely stay again.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the modernity of the hotel, although the lobby gets very chilly in Winter with no heaters on and limited areas to sit and enjoy a drink, even though they seem to have a bar there. Also wish the pool was open, but understandable closing for winter. Enjoyed the room, modern, fresh and comfortable. Very helpful staff. Overall, very good place and would stay there again
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, I would recommend it for layovers. Please use the free hotel shuttle service as much as you can, the taxis will rip you off.
Stayed 2 nights in Jan 2020

4/10 Poor

Leon

Travelled with group
Liked: Room comfort
Unpleasant Stay
We checked in pretty early so that we’ll able to request for high floor with smoking room as it was stated that we can choose either smoking or non smoking room. When we check in, were told by the staff that the hotel are all non smoking room and were given low floor despite we checked in early. We chose this hotel mainly there’re smoking room otherwise we would have stay back our previous hotel. Disappointed
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for Shanghai Disneyland trip, hotel provides shuttle bus to Shanghai Disneyland every 30 mins. Room condition and breakfast is also good. 5 mins walk to metro.
Stayed 2 nights in Dec 2019

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good location close to Disneyland
This hotel is outstanding. The service was great. I had breakfast buffet two days in a row and the experience was great. The shuttle service to Disneyland and Pudong Aiport was great as well. I would come back again to this hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

Patricia, Vancouver, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love the location and the free shuttle to Disneyland and the airport
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Great shuttle service from airport Rooms are basic
Stayed 1 night in Dec 2019

8/10 Good

Mod, Bangkok

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Clean.. and nice staffs. Have shuttles bus from-to airport ... and disney land
Stayed 3 nights in Dec 2019

8/10 Good

Horace

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traffic was a bit inconvenient. Overall service was good.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Although it is about a half hour drive from the airport there is a regular shuttle bus. The hotel is modern and clean with fabulous breakfast and evening buffets. The staff are very efficient and all support staff are friendly and helpful. Both the accommodation and food are very reasonably priced. It is not far from the metro for access to the city centre. If we lived closer we would just go and enjoy the hotel. Thank you for making our stays so enjoyable. We stayed there before and after a cruise. Perfect.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gd that the hotel provide free shuttle bus to Disneyland n free shuttle to Pudong Airport.
Stayed 3 nights in Dec 2019

6/10 Okay

Thamer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel! We absolutely loved this hotel! Perfect rooms with plenty of amenities in the hotel and the perfect spot if you’re traveling to Disney. The Shuttle bus too and from runs every half an hour from about 2 hours before park opening to 2 hours after which is amazing if you want to be early to queue up and if you’re staying around to do some shopping outside of the park. The breakfast options were amazing and the staff were also lovely. I couldn’t recommend this hotel more if I wanted too!
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked pretty much everything about the property apart from the location being far from everything. Didn't like that they charged my card the listed price of the room the day before, and then when I got their they wanted 1000rmb!? This makes no sense if I've already paid for the room. They gave me back 300rmb the next day when I was leaving, so the way I see it they owe me money!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Thitima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The gym is rather small and the service there is not pleasant; attendant was talking on phone ....
Stayed 2 nights in Nov 2019

6/10 Okay

Rossali, California

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was good, had no place to put up the suite cases. Our room was at the 10th floor and had a terrible smell, which I could smell inside the room.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Alice on 21 Nov 2019
尊敬的宾客您好,感谢选择上海客莱福诺富特酒店,期待您的下次光临。

6/10 Okay

Raul, Mexico city

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The distance from the airport wasn’t true it eas 30 minute drive
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Alice on 21 Nov 2019
尊敬的宾客您好,感谢选择上海客莱福诺富特酒店,期待您的下次光临。

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The transportation was very weak while returning from expo the hotel shuttle didnt come for one hour to pick me up and hotel employee did not want to pay for taxi fare I got to come to hotel! The next day I had to go to expo and hotel shuttel was not there to pick us up they asked a cab and tried not to pay for it.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Thank You.
Stayed 1 night in Oct 2019
Response from Alice on 7 Nov 2019
Dear Guest, Thank you for stay at Novotel Shanghai Clover and welcome to our hotel again.

6/10 Okay

Reiko

Stayed 1 night in Oct 2019

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Good hotel being very close to Disneyland. Friendly staff. Free daily shuttle to Disneyland, Pudong Airport and the city. Breakfast was great. This hotel is out of Shanghai city, but free shuttle service to the city is an added bonus.
Stayed 9 nights in Oct 2019

8/10 Good

natalia, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High standard hotel, comfortable. There were many families with kids, so if you are a business traveller, it may be too noisy. The pool was closed, and I book the hotel partially because I wanted to use the pool before my long flight.
Stayed 1 night in Oct 2019
Response from Alice on 16 Oct 2019
Dear Guest, Thank you for your kindly comments on our hotel, we are looking forward to your next stay.

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and new hotel. Near Disneyland.
We booked this hotel because it is close to Disneyland and the hotel provides free shuttle bus service to Disneyland. The room is spacious. We had the family room with 2 queen size beds. The furnishing was very new and clean. We feel that the lights were too dim. The brightest we could adjust was still dim for us. We enjoyed the buffet breakfast. It has a great spread from cold to hot foods. Overall service of the hotel was really good. Front desk and concierge staff members were friendly and helpful.
Stayed 2 nights in Sep 2019
Response from Alice on 11 Oct 2019
Dear Guest, Thank you for your kindly comments and we're looking forward to your next stay.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The restaurant was terrible namely their wagyu ribeye steak. Not sure what kind of grade the wagyu beef they had is, but what was served is pretty much a normal steak. Not just by my taste bud, my colleague also shared the same feedback.
Stayed 2 nights in Sep 2019

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This hotel has excellent amenities, great service and is well located to Disney World and the airport. Great free shuttle services too. Very comfortable rooms and a good variety at breakfast.
Stayed 1 night in Sep 2019
Response from Alice on 9 Oct 2019
Dear Guest, Thank you for sharing stay experience and looking forward to your next stay.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Alice on 9 Oct 2019
Dear Guest, Thank you for sharing stay experience and looking forward to your nexts tay.