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Reviews of JW Marriott Hotel Shanghai Tomorrow Square

5 out of 5
JW Marriott Hotel Shanghai Tomorrow Square
399 Nanjing West Road, Shanghai, Shanghai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 355 out of 564 reviews" "
Rating 8 - Good. 164 out of 564 reviews" "
Rating 6 - Okay. 26 out of 564 reviews" "
Rating 4 - Poor. 13 out of 564 reviews" "
Rating 2 - Terrible. 6 out of 564 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice staff. Hotel is a bit old and room conditions are ok.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our 5 nights at the J W Marriott Tomorrow Square - it is an excellent hotel. Our room was spacious, quiet and comfortable; the bed and bedding were luxurious; the staff were efficient and attentive; and everything was scrupulously clean. Indeed, we liked it so much that we will be staying for a further 3 nights on our way out of China.
Stayed 5 nights in Mar 2024

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view from our hotel room's window; both in the day & at nighy. Good breakfast and at a convenient location that is a stone's throw away from People's Square and Nanjing West Road. Lots of dining & shopping malls to choose from around the place.
Stayed 5 nights in Mar 2024

10/10 Excellent

jian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place to stay in Shanghai. Walking distance to the Bund and Nanjing road.
Stayed 5 nights in Mar 2024
Response from Ivy He on 21 Mar 2024
Thank you for staying with us again and subsequently taking time to provide feedback to us. I am pleased to learn that you were satisfied with your experience in our property and with the service level among our associates. Thank you for your time and we look forward to welcoming your back.

6/10 Okay

Martin

solid short stay. A little old school in terms of decor but I guess that’s what one expects from an American hotel chain. Good front of house, fair pricing, quality beds. We had one or two hiccups at one of the in-hotel restaurants (JW California Grill) which were recovered with a complimentary meal. Would recommend the hotel. Would suggest to the hotel management that a competent manager for the restaurant is needed.
Stayed 1 night in Mar 2024
Response from Ivy He on 11 Mar 2024
Thank you for staying with us at JW Marriott Hotel Shanghai at Tomorrow Square. We greatly value your comments and feedback.

8/10 Good

Benjamin

Stayed 7 nights in Feb 2024
Response from Ivy He on 21 Mar 2024
Thank you again for taking the time to share your feedback with us!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Ivy He on 11 Mar 2024
Thank you again for taking the time to share your feedback with us!

4/10 Poor

Robert, Singapore

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Restaurant food quality and service was far below JW standards. Make sauna had laundry drying in it! Nobody checking it or dealing with it! Font desk staff is excellent.
Stayed 3 nights in Jan 2024
Response from Ivy He on 11 Mar 2024
Thank you for staying with us at JW Marriott Hotel Shanghai at Tomorrow Square. We greatly value your comments and feedback. It would be most grateful for the opportunity to understand more about your overall experience. Please contact us at mhrs.shajw.guestrelations@marriott.com at your convenience in order that we could further follow up on the enhancement.Look forward from hearing from you soon.

4/10 Poor

Martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Ivy He on 11 Mar 2024
Thank you for staying with us at JW Marriott Hotel Shanghai at Tomorrow Square. We greatly value your comments and feedback. It would be most grateful for the opportunity to understand more about your overall experience. Please contact us at mhrs.shajw.guestrelations@marriott.com at your convenience in order that we could further follow up on the enhancement.Look forward from hearing from you soon.

10/10 Excellent

Michael, bordentown

Stayed 5 nights in Dec 2023
Response from Ivy He on 4 Mar 2024
Thank you again for taking the time to share your feedback with us!

6/10 Okay

Kar Ling Katy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ivy He on 4 Mar 2024
Thank you again for taking the time to share your feedback with us!

4/10 Poor

Martin

Stayed 10 nights in Dec 2023
Response from Ivy He on 4 Mar 2024
Thank you again for taking the time to share your feedback with us!

10/10 Excellent

Ricardo, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel!
Stayed 3 nights in Dec 2023

10/10 Excellent

lili

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient located and nice property
Stayed 2 nights in Nov 2023

10/10 Excellent

Shijin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服务设施和工作人员的服务态度
Stayed 6 nights in Nov 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff receptive to needs. Hotel is a little worn down. Our first room had problems with the toilet. Got upgraded and curtains had holes. Area around the hotel is very good.
Stayed 2 nights in Oct 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

10/10 Excellent

Philip

Stayed 2 nights in Sep 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

4/10 Poor

Stuart

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Preston L J

Stayed 2 nights in Sep 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

8/10 Good

Rajeev

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent hotel with horrible wifi
Wifi was horrible simply horrible and hotel has no explanation
Stayed 4 nights in Sep 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

10/10 Excellent

Hendri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay, from the services, the property & the location everything is unbelievable.
Stayed 1 night in Sep 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No one speaks English and the bars and restaurants are still on covid timing with staff leaving and service stopping at 9pm
Stayed 6 nights in Aug 2023

10/10 Excellent

Haibing, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Jul 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

10/10 Excellent

Lin

Stayed 2 nights in Jul 2023

10/10 Excellent

MARCELA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing. The concierge was the best, he helped us a lot, thanks to him.
Stayed 4 nights in Jul 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

10/10 Excellent

Yongge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Jul 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

8/10 Good

Eric, Foster City

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023

10/10 Excellent

Laura

Travelled with family
What a fabulous hotel. The rooms were spacious and lovely, the food in the hotel was also great. Highly recommend the JW Marriott in Shanghai, you will not be disappointed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Linchang

Stayed 5 nights in Jun 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

10/10 Excellent

Shahar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 2 nights in May 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

10/10 Excellent

Jianxiu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

6/10 Okay

Yingchieh

Business traveller
Liked: Property conditions & facilities
Beware of deposit
I was asked to deposit $1000 rmb upon checking in, though all the room fee was paid in advance . I only found that they don’t give the deposit back if you don’t ask it when you check out. It was very hard to believe it’s not a scam.
Stayed 1 night in Mar 2023

8/10 Good

Eric

Stayed 5 nights in Oct 2022
Response from Ivy He on 3 Nov 2023
Thank you again for taking the time to share your feedback with us!

10/10 Excellent

Tae Hyung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service in town
After a meltdown incident at the airport, quickly booked JW and went over. I probably wasnt in the best state of mind but reception, I believe it was Claire, was so gentle and friendly that I was able to regain composure. Got to my room and realized that I was extremely early for the check in. 2 years into covid, I've started seeing service levels deteriorating at many international businesses, including hotels. JW is a clear exception and this shows how serious they take their service standards. Well done.
Stayed 1 night in Jan 2022

10/10 Excellent

christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay cation
JW Marriott is a beautiful hotel in a prime location, right in People's Square. Metro is a 2 min. walk. Beds comfy and room average size and very clean and top notch. Views are excellent and staff is very helpful. Breakfast buffet is excellent and views from breakfast room on 38th floor are fabulous. Highly recommend staying here and getting the breakfast room rate.
Stayed 2 nights in Apr 2021

4/10 Poor

Grant

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not as advertised. Paying for the view.
Picked the Junior Suite based on pics used on website for this room. Specifically requested that the toys advertised in the room were provided. Was told upon arrival that the toys were not part of the offer. No attempt to provide any toys or entertainment for the kids, like was advertised. Furthermore, the bathrobes and towels felt like sandpaper. At this hotel you are paying for the view. Didn't experience anything else to justify the high price.
Stayed 2 nights in Apr 2021

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Ivy He on 14 Sept 2020
Thank you for including us into your travel experience in Shanghai! We truly appreciate your kind recommendation we hope to welcome back soon.

8/10 Good

giandonato

Stayed 1 night in Jul 2020
Response from Ivy He on 14 Sept 2020
Thank you for including us into your travel experience in Shanghai! We truly appreciate your kind recommendation we hope to welcome back soon.

10/10 Excellent

Ellen E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Hee Eng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Raphael Mwangi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Excellent location.
Stayed 1 night in Dec 2019

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at the JW Tomorrow Sq
quick 2 day business trip and all went well with hotel. central location, easy walk to Xintiandi for diner and drinks. caught train in from factory visit to Shanghai Railway Station and only 3 metro stops and a short walk to hotel. Good breakfast spread. All around good stay. The only downside was the hotel had no airport shuttle van. I think the other JW in town has a shuttle.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great view from the room and executive lounge!
Stayed 1 night in Oct 2019