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Hilton Shanghai

2.0 star property
Travelers can explore The Bund's vibrant nightlife after unwinding with shopping and coffee at this centrally located Shanghai retreat

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Hilton Shanghai, near Jing'an Temple, offers a convenient base for urban exploration. Guests can relax in the sauna, swim in the indoor pool, or shop on-site. The hotel provides practical amenities like laundry services and 24/7 front desk assistance.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services
  • Bar

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Policies

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Hilton Shanghai have a pool?

Yes, this property has an indoor pool.

Where is Hilton Shanghai located?

Located in Jing'an, this hotel is within a 10-minute walk of Jiuguang Department Store and Jing'an Temple. Nanjing Road Shopping District is 2.5 mi (4.1 km) away. Jing'an Temple Station is 6 minutes by foot and Changshu Road Station is 11 minutes.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 242 out of 583 reviews
Rating 8 - Good. 246 out of 583 reviews
Rating 6 - Okay. 76 out of 583 reviews
Rating 4 - Poor. 17 out of 583 reviews
Rating 2 - Terrible. 2 out of 583 reviews

Reviews

Verified

8/10 Good

上海好き

Liked: Staff & service, room comfort

三回目の上海家族旅行

今年3年目の年越し上海家族旅行で、前回までより少しランク上のホテルで快適に過ごせてとても満足できました。一つ驚いたのはホテルにチェックインする際に明日からホテルの名前がヒルトンからクンルンに変わると言われたことです。特に滞在中問題はありませんでしたが、数日後の訪中だったら困ったのではないかと思います。予約時と利用時期で名前が違うのであれば事前連絡が欲しかったです。 それと今回も例年同様にビジネスラウンジアクセスプランを選んだのですが、去年までの豫園マリオットでは家族三人でフリーに利用できたのですが、今回は娘の分だけは朝食もナイトタイムも別料金を支払わされました。この辺りも詳しい説明が予約時に参考にできるようにしてほしいです。ホテルと関係ないのですが、滞在中の1/1に上海ディズニーランドにエクスペディアのオプションツアー旅程番号 (7314842614700)に参加しましたが、現地の入場口で事前に一通りプリントアウトした申込書とパスポートを提示しましたが内容が確認できないということで三か所も色々な窓口をたらい回しにされ、結局チケットを買いなおして入場することになりました。なぜ入場できなかったのか確認してもらえないでしょうか。また、キャンセル返金はしてもらえませんか。
Stayed 4 nights in Dec 2017
Verified

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, room comfort
The service is excellent. I can't collect the key card immediately due to system update.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better wi-fi please
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay overall. Central to many things. Walkable to French Concession.
Stayed 4 nights in Nov 2017
Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and Central

It was central to everything. Staff very positive and helpful. Has a great gym and spa. Didn't use the pool but it looked nice with lifeguard until 11pm! Executive lounge very nicely done with view and snacks were fresh and great. I got an upgrade too, although I had early check in. I did check in for a 6 night stay.
Stayed 2 nights in Nov 2017
Verified

4/10 Poor

JANE

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Service is not desirable... The bed was very comfortable
Stayed 1 night in Nov 2017
Verified

8/10 Good

ピカード

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ヨーロッパ調のシックなホテル

昨年からよく利用しているホテルです。 日本語は通じませんが、中国語と英語の勉強になりますので、機会があれば宿泊する様にしています。 ヨーロッパ調の落ち着いたインテリアが気に入っています、朝食も豪華でも無く、地味でもなく美味しい。食事はどの店も美味しい。 ここからは上海の洒落たダウンタウンも散歩コースです。
Stayed 3 nights in Nov 2017
Verified

8/10 Good

Mark Fraser

Liked: Cleanliness, staff & service, room comfort

Shanghai Hilton Stay.

The Shanghai Hilton iis showing its age,but the location is great. We took the evening buffet, and it was very expensive, considering there was such a small selection of dishes on offer. I cannot fault any of the staff. They are all friendly, their spoken English is fantastic, and they go about their work in a very professional manner.
Stayed 1 night in Nov 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintain hotel. Very nice. But breakfast need to have more variety.
Stayed 3 nights in Nov 2017
Verified

8/10 Good

ShotaroS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

上海中心部の交通に便利なホテル

浦東空港から直通バスのある静安寺駅の徒歩圏に位置するホテルです。延安路の下を走るBRT71線の駅にも近いので、上海中の何処へでも自由に移動可能なところが、このホテルの最も強みなのではないでしょうか。もちろんヒルトンクォリティの快適性は維持されています。
Stayed 2 nights in Nov 2017
Verified

8/10 Good

Heather

Liked: Cleanliness, staff & service, room comfort

Nice hotel with good service!

I reached the hotel pretty early but I was not able to get an early check-in so the staff made some arrangement for me to shower at the gym and freshen up. Also, I am able to park my luggage at the concierge for the time being. The next day, I remember the room service lady reminded me to bring along a coat as the weather turns cold. Good service :) I like that the hotel is quite near the Jing'An metro station.
Stayed 2 nights in Oct 2017
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Nice Stay at Hilton

Hotel located at city centre and easy to find taxi just outside the hotel
Stayed 2 nights in Nov 2017
Verified

8/10 Good

Alice

Liked: Room comfort

Good but difficult to walk to hotel with luggage.

Good facilities, OK service, No free WI-FI even at the lobby. Short distance to public transportation but have to walk up and down steps of elevated road ways.
Stayed 3 nights in Oct 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel with good view

stay was comfy enough. lounge breakfast was very simple. view was good from executive room. just that room was a bit dated in design though still very comfortable.
Stayed 3 nights in Oct 2017
Verified

8/10 Good

STANLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

位置尚可，38樓餐廳料理(早、晚餐、下午點心)需加強

入住高級房型，可以到38樓的餐廳享用早晚餐及下午點心 但是出乎意料地令人失望 料理品項太少、口味及食材使用都無法與5星級飯店畫上等號
Stayed 2 nights in Oct 2017
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the center of Shanghai

The hotel staff is very friendly. The room is spacious and clean. The hotel breakfast buffet is also very good. The only thing annoying me is that it's really hard to get a cab near the hotel..
Stayed 1 night in Oct 2017
Verified

8/10 Good

Fujico

Liked: Cleanliness, property conditions & facilities, room comfort

ATP1000 Shanghai Rolex Masters観戦に最適なホテル

昨年（2016年）に引き続き、ATP1000 Shanghai Rolex Mastersの観戦の為に上海を訪問し、宿泊いたしました。イベントのSponsorでもあり、テニス観戦に行くに、従業員の方もわかっているのでとても快適でした。昨年と比較すると、WiFiが有料化されていたように感じました。中国のホテルではWiFi利用の優良かが一般的なのかどうかは分かりませんが、ヨーロッパなどではWiFiは無料で利用できることがほとんどですので、WiFiにお金を取られるのは少し不満です。お部屋の設備、清潔さ、Complimentaryで提供されるペットボトルのお水の用意等には満足しました。
Stayed 2 nights in Oct 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel and location

The hotel location was wonderful, walking distance to the metro. The rooms were spacious and maid service was wonderful. They even picked up clothing and folded it while we were out :-)
Stayed 10 nights in Sep 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

一如既往的好

很棒
Stayed 2 nights in Aug 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need Internet? Atay elsewhere

The Hilton Shanghai is a perfectly acceptable hotel in a very convenient part of the city and the staff does its best to offer 5 star service. The big complaint with the hotel, and the reason I would question staying here again, is that their internet is practically useless. It disconnects constantly, making messenger services impossible to use effectively, and is so slow as to render all but the most basic internet services inoperable. Forget about keeping your files updated in the cloud and a large e-mail will keep your connection busy for the better part of a day. Granted the Hinton offers a premium service at a (higher) cost, but I still find it inexcusable for any major hotel, much less one that presumes to focus on business travelers, to offer such a key service at such a poor level.
Stayed 1 night in Sep 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Shanghai. The staffs are professional and very helpful
Stayed 4 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is very clean. The shower kits (shampoo and conditioner) include PeterThomasRoth products. The staffs are very helpful. The breakfast buffet is great. The gym is very modern, The location of this hotel is golden.
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

Dr. Nomura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star hotel at 3 star price!

Convenient, beautiful hotel. Friendly well-trained staff. My second stay. I will stay at the Hilton whenever visiting Shanghai. Great value!
Stayed 7 nights in Aug 2017
Verified

10/10 Excellent

Masa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near to the Franch concession.

The gorgeous hotel near downtown .also be there at comfortable area the French concession place around here . And cost performance is good.
Stayed 1 night in Sep 2017
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

位置好，地方清潔，後勤員工有禮，惟隔音太差

Hilton 在靜安區，與地鐵站並不算近，但步行10分鐘可到。酒店是老派作風，員工有禮，房間寬敞，設施看起來也不舊，十分整潔。等候Check in 的時間有點長，因為被前面的內地遊客插隊了好幾次，酒店亦沒有人員管理這種情況，故到後來我們要與想插隊的人賽跑才能check in。值得一提的是由於航班取消，我們得在上海滯留一天，當我們申請多住一天同類型房間時，酒店職員馬上安排，並體諒我們第二天要一大早出發，無法享用酒店早餐，把早餐權限換到申請額外住宿的當天，非常人性化，在此感謝。
Stayed 2 nights in Aug 2017