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"When we arrived at the hotel they did not have our booking in their system and looked very surprised to see anyone there. We were the only guests at the entire hotel, but they still did not have a room available for us at 3.30pm when we arrived. We got our room at 4.30pm but was told we should wait 1 hour with using the private pool as they had just put in the chlorine. The rooms are a bit messy and dusty. We actually went there to look for a potential wedding venue, the people we were supposed...

"A beautiful setting with wonderful staff, even if one or two lacked attentiveness. The bamboo bungalow was beautiful. The bed and beddings were 5/5; very comfortable. Unfortunately, the accolades stop there. Because the "retreat" is so remote, there are no other eating options nearby so guests have to rely on the hotel restaurant. As good as the food was (save for the cold soups), the options were very limited. This was unacceptable given we were the only guests and the menu was not extensive at...

"This property is very clean & beautiful. We stayed in the Seraya villa which was very private with a gorgeous jungle view. The pool & patio area were great! The staff was very accommodating & we had a yummy breakfast delivered to our villa. The gym was nice with the jungle view. There is nothing within walking distance so you will need to hire a driver. Overall we were extremely happy with our stay. "