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Reviews of SureStay Hotel by Best Western SeaTac Airport North

3.5 out of 5
SureStay Hotel by Best Western SeaTac Airport North
3000 S 176th St, SeaTac, WA

Reviews

7.8

Good

Rating 10 - Excellent. 469 out of 1232 reviews" "
Rating 8 - Good. 361 out of 1232 reviews" "
Rating 6 - Okay. 209 out of 1232 reviews" "
Rating 4 - Poor. 111 out of 1232 reviews" "
Rating 2 - Terrible. 82 out of 1232 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

altaf

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic - the bed was comfortable.
Stayed 1 night in May 2024
Response from DW on 23 May 2024
Thank you for taking the time to let us know how were doing.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a big hotel with lots of parking
Stayed 1 night in May 2024
Response from DW on 22 May 2024
We appreciate the time you have taken to let us know how we're doing.

6/10 Okay

Olga

Travelled with partner
Liked: Staff & service, property conditions & facilities
We crashed there for a night before an early flight. Overall, it's a basic place but we didn't really expect any thrills. My problem was that the non-carpeted area in the room felt tacky. I took a quick swipe with a wet towel and it came back visible soiled. It was icky to walk on it after getting out of the shower.
Stayed 1 night in May 2024
Response from DW on 23 May 2024
Thank you for taking the time to let us know how were doing. We apologize for any inconvenience. This will be addressed.

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 4 nights in May 2024
Response from DW on 20 May 2024
Thank you for your comments.

8/10 Good

Noel, MIAMI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location needs upgrades.
Stayed 1 night in May 2024
Response from DW on 20 May 2024
Thank you for your comments.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little disappointed in the breakfast options--not too many, unless you like burritos-- and quite pricey. Otherwise, staff was VERY nice and Extremely helpful!
Stayed 2 nights in May 2024
Response from DW on 20 May 2024
Thank you for your comments.

10/10 Excellent

ELIZABETH, Sault Sainte Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for long layovers. The courtesy shuttle is available all hours of the day which makes it easier for odd hour flights.
Stayed 1 night in May 2024

4/10 Poor

Irene

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Poor service too expensive
Stayed 1 night in May 2024
Response from DW on 20 May 2024
We apologize for any inconvenience.

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness
They didn’t change dirty towels or restock coffee. Room had stains in furniture and broken furniture. It was very conveniently located for us but for the price we paid I expected it to be clean.
Stayed 2 nights in May 2024
Response from DW on 17 May 2024
Thank you for your comments. We appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.

8/10 Good

Celine

Travelled with group
Liked: Staff & service, amenities
Walking distance to SeaTac International Airport.
Stayed 2 nights in May 2024
Response from DW on 16 May 2024
We appreciate your comments.

10/10 Excellent

Philip T

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus
Stayed 1 night in May 2024
Response from DW on 15 May 2024
Thank you

6/10 Okay

STEVEN BARON, HERNDON

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Price reflected hotel condition. Rooms and bathrooms were quick fix with cheap labor in mind and it shows
Stayed 5 nights in May 2024
Response from DW on 14 May 2024
Thank you

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from DW on 13 May 2024
Thank you

6/10 Okay

linda, Portland

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from DW on 9 May 2024
Thank you

4/10 Poor

Connor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from DW on 8 May 2024
Thank you

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from DW on 6 May 2024
Thank you

10/10 Excellent

Neva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect airport stay ! Lovely room , quiet , fabulous ; helpful Staff! Great transportation ! Totally satisfied and great , reasonable rate ! Extremely well run hotel!!
Stayed 1 night in May 2024
Response from DW on 6 May 2024
Thank you for taking the time to let us know how were doing.

10/10 Excellent

enrique

Liked: Cleanliness, amenities
Very clean and close to the airport.
Stayed 1 night in May 2024
Response from DW on 6 May 2024
Thank you for your comments.

8/10 Good

Jon

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from DW on 6 May 2024
Thank you

6/10 Okay

Hemmily

Disliked: Staff & service
There was noice from other guests on the same floor until early in the morning. Staff not helpful at all, the lady said she was alone and I walked downstairs immediately and they were 2 at the front desk, they just didn’t want to be bothered.
Stayed 1 night in Apr 2024

10/10 Excellent

ron, Key West

Liked: Cleanliness, amenities, property conditions & facilities
Close to terminal and basic for 230 wake up
Stayed 1 night in May 2024
Response from DW on 3 May 2024
Thank you

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and fine, Close to airport, you can take the elevator to the light rail platform and walk to the terminal - 10-15 minutes.
Stayed 1 night in Apr 2024
Response from DW on 3 May 2024
Thank you

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, clean room. Staff was excellent when we checked in, and the shuttle to the airport was close and convenient. Again, shuttle driver was very helpful.
Stayed 1 night in Apr 2024
Response from DW on 3 May 2024
Thank you for your comments

8/10 Good

yon, ninilchik

All good except restaurant closed to early. No continental breakfast ☹️
Stayed 1 night in Apr 2024
Response from DW on 3 May 2024
Thank you

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room.
Stayed 1 night in Apr 2024
Response from DW on 3 May 2024
Thank you

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the parking is not the best. Not enough parking spots for all the guests.
Stayed 2 nights in Apr 2024
Response from DW on 30 Apr 2024
Thank you for your time to respond and comments..

4/10 Poor

Vishwanath, Burbank

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DW on 30 Apr 2024
thank you

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from DW on 10 May 2024
Thank you

10/10 Excellent

Alejandro, San Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Great location
Stayed 1 night in Apr 2024
Response from DW on 29 Apr 2024
Thank you for taking the time to let us know how were doing.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very clean, quiet, and comfortable. The staff was pleasant.
Stayed 2 nights in Apr 2024
Response from DW on 26 Apr 2024
Thank you for your comments.

10/10 Excellent

Sanae

Stayed 1 night in Apr 2024
Response from DW on 15 May 2024
THank you

10/10 Excellent

Alejandro, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want the basic no hassel?!?! this is the place.
Stayed 1 night in Apr 2024
Response from DW on 25 Apr 2024
Thank you

10/10 Excellent

Alaina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle to and from the airport was prompt and the driver was excellent and friendly. Front desk staff were kind and delightful.
Stayed 1 night in Apr 2024
Response from DW on 23 Apr 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing. Safe travels

10/10 Excellent

yon, ninilchik

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating. Offered ride to restaurants. Clean and quiet. I recommend.
Stayed 1 night in Apr 2024
Response from DW on 22 Apr 2024
Thank you for taking the time to let us know how were doing

6/10 Okay

Serena

Disliked: Property conditions & facilities
The airport shuttle service was very convenient and this was a pet-friendly hotel which is why we chose it. The facility has a very odd layout and we were put in the farthest room from the entrance, but the room itself was very clean and the staff was nice.
Stayed 1 night in Apr 2024
Response from DW on 22 Apr 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very easy and the staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from DW on 16 Apr 2024
Thank you for taking the time to let us know how were doing

8/10 Good

himadri

Liked: Cleanliness, staff & service
overall good
Stayed 1 night in Apr 2024
Response from DW on 15 Apr 2024
Thank you for taking the time to let us know how were doing.

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good shuttle service and close to the airport
Stayed 1 night in Apr 2024
Response from DW on 15 Apr 2024
Thank you for taking the time to let us know how were doing.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DW on 15 Apr 2024
Thank you

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
A great value stay. Everything I needed and comfy bed. The Shuttle even took me to convenience store.
Stayed 1 night in Apr 2024
Response from DW on 12 Apr 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

6/10 Okay

helmut

Liked: Cleanliness
Disliked: Property conditions & facilities
Close to airport, cheap but basically a budget choice.
Stayed 1 night in Apr 2024
Response from Perry Wall GM on 11 Apr 2024
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.

8/10 Good

Nancy, Everett

Liked: Cleanliness, staff & service
The hotel is very close if you are walking from the airport or light rail station. It's a bit run down and outdated compared with more expensive hotels, but perfectly adequate if you just need a decent night's sleep.
Stayed 1 night in Apr 2024
Response from DW on 9 Apr 2024
Hi, could we pls add a baby sleeping crib to this reservation. Thx!

4/10 Poor

Mary

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and dirty. The bedroom furniture was clean and updated but the bathroom and everything else was not.
Stayed 1 night in Apr 2024
Response from DW on 9 Apr 2024
Thank you for taking the time to let us know how were doing.

6/10 Okay

Hiroyuki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DW on 9 Apr 2024
Thank you

8/10 Good

Mike, Puyallup

Stayed 1 night in Apr 2024
Response from DW on 23 Apr 2024
Thank you

10/10 Excellent

Shuimain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. Everything was convenient to get to. I will stay here again.
Stayed 1 night in Apr 2024
Response from DW on 2 Apr 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and safe parking. Super close to the Light Rail. Great price. Front desk staff is always helpful, efficient, & kind.
Stayed 1 night in Mar 2024
Response from DW on 1 Apr 2024
Thank you for your comments. We appreciate the time you have taken to let us know how we're doing.

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom in our room was terribly stinky - to the point where a bag we left in there over night came home smelling like sewage! The carpet in the room also felt damp and dirty and there were clumps of hair in the counter when we checked in. Overall, it was cheap and close to transit but those were the only real positives unfortunately.
Stayed 1 night in Mar 2024
Response from DW on 1 Apr 2024
Thank you for taking the time to let us know how were doing. We apologize for any inconvenience. This will be addressed.

4/10 Poor

Tim, Richland

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The toilet in our room ran all night long and when I bought it up to the front desk all they said sorry. I was hoping that they would offer me another night or something else.
Stayed 1 night in Mar 2024
Response from DW on 1 Apr 2024
Thank you for taking the time to let us know how were doing. We apologize for any inconvenience. This will be addressed.