Restaurant

Reviews of Hampton Inn & Suites Seattle/Redmond

2.5 out of 5
Hampton Inn & Suites Seattle/Redmond
17770 NE 78th Place, Redmond, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1005 reviews" "
Rating 8 - Good. 201 out of 1005 reviews" "
Rating 6 - Okay. 55 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, staff is so kind and helpful!
Stayed 1 night in May 2024

10/10 Excellent

Prabhat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much. Shout out to the staff for their accomodating efforts!
Stayed 3 nights in May 2024

10/10 Excellent

Pablo

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Chanthaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. Staff was very friendly and accommodating. Good places to eat nearby.
Stayed 2 nights in May 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the morning breakfast. if better I would have completed a 5 star review.
Stayed 2 nights in May 2024

10/10 Excellent

Yu Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and nice
Stayed 1 night in Feb 2024
Response from Jon Shea on 23 May 2024
Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay with us, and hope to see you again in the near future.

2/10 Terrible

Moniba

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff. Gave my room to someone else under my name and had no more room in hotel. Accommodated me to another hotel after 2 hrs where i have to drive myself. Wasn’t aware my stay was 3 nights. Communicated with me that i can stay in this hotel for whole stay and asked me to pay there for my stay and didn’t refund my money. Called here to discuss and staff was extremely rude. Told me manager will call me tomorrow as manager was off but never received a call.
Stayed 3 nights in May 2024
Response from Jon Shea on 22 May 2024
Thank you for expressing your concerns. Please rest assured this will be reviewed and discussed to prevent similar issue from happening again in the future. Again, thank you for your input, and please accept our apologies.

8/10 Good

Tanaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 4 nights in May 2024
Response from Jon Shea on 21 May 2024
Thank you for the nice review. We hope to serve you again in the near future.

6/10 Okay

Ming

Travelled with family
Disliked: Amenities, property conditions & facilities
Room is noisy. Despite turning off the AC and the fridge, there is a background hum that persists throughout the night.
Stayed 4 nights in May 2024
Response from Jon Shea on 14 May 2024
Thank you for bringing this to our attention. I have shared your concern with our chief engineer as to prevent it from happening again. We hope to have the opportunity to serve you again in the near future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well-maintained, and great staff
Stayed 3 nights in May 2024
Response from Jon Shea on 14 May 2024
We appreciate the kind words and hope to have the opportunity to serve you again. Thank you!

8/10 Good

Michael

Stayed 3 nights in May 2024

10/10 Excellent

Roel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located walking distance to Target and grocery store. It was quiet. The room was very clean, modern and they had a really good continental breakfast. It was close to downtown Seattle.
Stayed 1 night in May 2024
Response from Jon Shea on 8 May 2024
Thank you for providing valuable feedback on your recent stay. It is wonderful of you to share your exceptional experience. We are glad you enjoyed your time with us and found the location to be convenient for your need. We would be pleased to welcome you back in the future.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jon Shea on 8 May 2024
Thank you for the great rating!

2/10 Terrible

Brian

Stayed 1 night in May 2024

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Moderately priced hotel, clean, with spacious rooms and essentials. Very important EV chargers - approx 5 - though one charged me and the other didn't. Nice indoor pool and spa that was great at the end of a long work day. Decent breakfast in the morning.
Stayed 2 nights in Apr 2024
Response from Jon Shea on 8 May 2024
Thank you for providing valuable feedback on your recent stay. It is wonderful of you to share your exceptional experience. We are glad you enjoyed your time with us and found the location to be convenient for your need. We would be pleased to welcome you back in the future.

8/10 Good

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jon Shea on 8 May 2024
Thank you, Linh.

10/10 Excellent

gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Jon Shea on 29 Apr 2024
Thank you!

8/10 Good

Patsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was fantastic and i slept well. The pool though was cold. The size and depth of the pool was great but the temperature was too cold for my taste. Couldnt stop shivering so i hit the whirpool which was nice and warm. Breakfast left alot to be desired. Apart from that all was good. I would recommend staying here.
Stayed 1 night in Apr 2024
Response from Jon Shea on 23 Apr 2024
Thank you for providing valuable feedback on your recent stay. We are pleased to hear you enjoyed your room but sad to learn that the pool temperature and breakfast was not optimal for you. While we work to improve our guest services, our leadership team will be reviewing the details of your experience. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 2 nights in Apr 2024
Response from Jon Shea on 19 Apr 2024
Thank you for the great review. We look forward to serving you again in the near future.

8/10 Good

Iliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a good price. Staff was super nice and friendly. Could be better at the breakfast options but overall good hotel experience and will stay here again.
Stayed 1 night in Apr 2024
Response from Jon Shea on 19 Apr 2024
We appreciate you taking the time to provide us with your feedback. Providing you with the highest level of hospitality is our number one priority and I sincerely apologize for breakfast falling short of your expectations. Please let us know if we can be of further assistance, we look forward to serving you again. Thank you!

10/10 Excellent

Xten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jon Shea on 3 Apr 2024
Thank you for the fantastic rating, we hope to have the opportunity to serve you again in the near future.

4/10 Poor

Janet

Travelled with family
Liked: Staff & service
The towels were stained, the tv wasn't a smart tv and the wifi took awhile to connect to. Complementary breakfast was ok...ive definitely had better. The good thing was that parking was great and they had an on-site EV charging station. Lots of shopping and restaurants around.
Stayed 1 night in Mar 2024
Response from Jon Shea on 1 Apr 2024
It is through communication, such as yours, that we are better able to monitor and improve services for our guests. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.

8/10 Good

Norma, Port Coquitlam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights .I liked the property because it was clean and well kept, The breakfast buffet had a good spread. Coffee, tea and water are available for the guest at all time. We would stay here again.
Stayed 2 nights in Mar 2024
Response from Jon Shea on 1 Apr 2024
Greetings! We are so happy to hear you had a terrific experience. We appreciation you providing us with you very detailed and amazing feedback. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained facility.
Stayed 1 night in Mar 2024
Response from Jon Shea on 1 Apr 2024
Thank you for the kind words, we hope to serve you again.

10/10 Excellent

Eric

Stayed 5 nights in Mar 2024
Response from Jon Shea on 19 Apr 2024
We appreciate the full mark. Thank you!

8/10 Good

BethAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jon Shea on 19 Mar 2024
Thank you for taking the time to provide us your rating. Please let us know if we can be of any further assistance.

6/10 Okay

Younghui

Stayed 1 night in Mar 2024
Response from Jon Shea on 8 Apr 2024
Thank you for taking the time to provide us with your rating. We are sorry to learn that your recent stay was not perfect. We would welcome additional feedback from you so that we can exceed your expectations on your next visit. Cheers!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jon Shea on 18 Mar 2024
We appreciate the feedback and hope to serve you again.

8/10 Good

Pooja

Stayed 4 nights in Mar 2024
Response from Jon Shea on 1 Apr 2024
Thank you for the rating, we hope to see you again.

6/10 Okay

Char

Liked: Staff & service, property conditions & facilities
Our room Was lacking body soap in bath No wash clothes, only 1 hand towel
Stayed 1 night in Mar 2024
Response from Keale on 13 Mar 2024
Hello!We do apologize for the lack of toiletries in your room. We have spoken brought this up to our management. Please feel free to come visit us again so that we may redeem our property as our standards are much higher than what you experienced. Thank you!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with friendly staff.
Stayed 1 night in Mar 2024
Response from Jon Shea on 4 Mar 2024
I'm so glad to hear that your experience was a positive one. We look forward to serving you again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jon Shea on 20 Feb 2024
Thank you for the great rating, we look forward to serving you again!

2/10 Terrible

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My brand new New Balance running shoes were left behind in the room and they said nothing was found in the room. I’ve stayed at a bunch of Hampton Hotels across the US and never again. Called next day when I realized it and nothing in lost/found and housekeeping “didn’t find them”.
Stayed 3 nights in Feb 2024
Response from Jon Shea on 20 Feb 2024
Thank you for taking the time to provide us with your feedback. Sorry to hear that your shoes have not been found, we will continue to search for it and notify you if found.

8/10 Good

Ashley

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Everything worked as it should. Pool was a good temperature. Not enough pool towels. Breakfast didn’t change.
Response from Jon Shea on 20 Feb 2024
We appreciate you taking a moment to share your experience. It is wonderful of you to share the details of your visit. We would be pleased to welcome you back in the future.

8/10 Good

Tom

Stayed 2 nights in Jan 2024
Response from Jon Shea on 1 Apr 2024
Thank you for your rating, Tom. We hope to serve you again in the near future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy, size of room was good, shower was great.
Stayed 2 nights in Jan 2024
Response from Jon Shea on 29 Jan 2024
Thank you for the fantastic feedback. We hope to serve you again in the near future. Cheers!

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jon Shea on 2 Feb 2024
Thank you for your feedback. Our goal is to exceed guest expectations and we are sorry to hear we were not able to provide you with the quality of services you have come to expect. Your feedback is important to us and will be shared with our leadership team to ensure the issues you faced are addressed. We hope that you will allow us a chance to welcome you back and improve your experience.

10/10 Excellent

R Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jon Shea on 29 Jan 2024
Greetings! We are so happy to hear you had an incredible experience. We appreciation you providing us with you amazing feedback. We look forward to welcoming you back to our hotel soon.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful in in of itself. The front desk staff was amazing. My stay would have been an all around 5 star if the room would have been completely cleaned at least a couple of times during my 6 night stay instead of being refreshed when asked because refreshed is not good enough.
Stayed 6 nights in Dec 2023
Response from Jon Shea on 19 Jan 2024
Thank you for expressing your concerns as well providing us with your valuable feedback. Please rest assured that this matter will be reviewed and discussed to prevent from happening again in the future. We hope to see you again in the near future.

10/10 Excellent

Robertson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a pleasant stay while at this hotel. It was fairly quiet so felt like we had the whole place to ourselves. Staff was very friendly and helpful. Will stay here again!
Stayed 3 nights in Jan 2024
Response from Jon Shea on 19 Jan 2024
Greetings! We are so happy to hear you had an incredible experience. We appreciation you providing us with you very detailed and amazing feedback. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Martha

Stayed 10 nights in Dec 2023
Response from Jon Shea on 5 Jan 2024
Thank you for the great rating.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jon Shea on 5 Jan 2024
We appreciate you taking the time to provide us with your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jon Shea on 5 Jan 2024
Thank you!

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jon Shea on 3 Jan 2024
Thank you for the rating. Happy New Year!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located for a family Christmas visit, 2nd year we've stayed there. No issues, friendly staff, fair price, clean hotel.
Stayed 2 nights in Dec 2023
Response from Jon Shea on 4 Jan 2024
Thank you for the kind words, Andrew. We hope to have the opportunity to serve you again.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Jon Shea on 2 Feb 2024
Thank you for the wonderful rating, we hope to serve you again.

10/10 Excellent

TENGYI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jon Shea on 4 Jan 2024
Thank you!

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jon Shea on 4 Jan 2024
Thank you for the great rating!!