Property amenity

Reviews of Quality Inn SeaTac Airport-Seattle

2.5 out of 5
Quality Inn SeaTac Airport-Seattle
2900 S 192nd St, SeaTac, WA

Reviews

7.4

Good

Rating 10 - Excellent. 360 out of 1021 reviews" "
Rating 8 - Good. 268 out of 1021 reviews" "
Rating 6 - Okay. 175 out of 1021 reviews" "
Rating 4 - Poor. 120 out of 1021 reviews" "
Rating 2 - Terrible. 98 out of 1021 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

María, st. paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear María,Thank you for your wonderful 5-star review! We're thrilled to hear that you had a great stay at our hotel. We strive to provide our guests with warm, memorable experiences and your feedback is incredibly rewarding. We hope to welcome you back soon for another fantastic stay.Warm regards,Hotel Management

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast over at 9 am…sink not draining - no lever to lift stopper . Bed linen too thin seemed like beds were missing a comforter or bedspread so cold sleeping! Otherwise everything aok
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Elizabeth, Thank you for your feedback. We're sorry to hear about the issues you experienced with the sink and the bed linens. We appreciate your patience and understand the inconvenience. We'll look into making improvements in these areas. We're glad that everything else was to your satisfaction and hope to welcome you back to our hotel in the future.Warm regards,Hotel Management

6/10 Okay

Matt

Disliked: Amenities, property conditions & facilities
Could have been a litter better.
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Matt,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We are always looking for ways to improve and your input is valuable in this process. We hope to welcome you back in the future and provide you with the exceptional experience that we strive for.Warm regards,Hotel Management

8/10 Good

Brody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Brody, Thank you for choosing our hotel and rating us 4 stars! We're glad to know you enjoyed your stay with us. We always strive to provide a perfect experience for our guests, your feedback is highly appreciated. We look forward to welcoming you back for an even better stay next time. Safe travels!Warm regards,Hotel Management

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from GM on 23 May 2024
Dear David, Thank you for taking the time to rate us. We're delighted to know that you enjoyed your stay at our hotel. We continue to strive for excellence in our service and appreciate all feedback. We look forward to welcoming you back for an even better experience.Warm regards,Hotel Management

8/10 Good

Johnny Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and a fair rate
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Dear Johnny Alan,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel good and our rates fair. We strive to provide a great experience for our guests, and your review makes us proud. We hope to welcome you back soon for another wonderful stay at our hotel. Warm regards,Hotel Management

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and large. Every time someone walks down the hall it sounds like they’re right outside the door
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Dear Pam,Thank you so much for your 5-star review! We're delighted to hear that you appreciated the cleanliness and spaciousness of our rooms. We're sorry to hear about the hallway noise, and we appreciate your feedback. We look forward to welcoming you back for an even more enjoyable stay in the future.Warm regards,Hotel Management

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and a nice breakfast
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Dear Sarah,Thank you for your lovely review! We're delighted to hear that you found your stay comfortable and enjoyed our breakfast. Your satisfaction is our top priority and your feedback is invaluable in helping us continually improve. We look forward to welcoming you back on your next visit to our hotel.Warm regards,Hotel Management

8/10 Good

Doncho

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was good overall but it is dated and the hot water was coming at intervals
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Dear Doncho,Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed your stay overall. We appreciate your feedback regarding the dated property and the intermittent hot water. Rest assured, we are constantly striving to improve our services and facilities. We hope to welcome you back soon to experience our improvements.Warm regards,Hotel Management

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I have is that I couldn't get a receipt at checkout. I need it for business purposes. Was told I would receive it in an email but didn't.
Stayed 2 nights in May 2024
Response from GM on 22 May 2024
Dear Dale,Thank you for your 5-star review. We're delighted you enjoyed your stay at our hotel. We sincerely apologize for the inconvenience regarding your receipt. Rest assured, we are actively looking into the matter and will ensure you receive it promptly. We appreciate your patience and look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Blain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was a pleasure.
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear Blain,Thank you for your wonderful review. We are thrilled to hear that you had a pleasurable stay with us and found our staff to be a highlight of your experience. Your kind words are truly appreciated and will certainly be shared with the team. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm regards,Hotel Management

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! When we checked in we were told we could have a room on the basement floor or a handicapped room. We obviously picked the handicapped room (thinking it'd be bigger which would be fine & who wants a room in the basement). The handicapped room may have been a few inches bigger per regulations but everything else was horrific! The bed was like a rock, pillows flat, toilet seat broken & shower faucet broken so NO HOT WATER! I called the front desk 5 times & let them know we had no hot water & shower handle was broken (just keep spinning around.)I was told "the maintenance was on the way & room _ _ _ has the same problem but he's headed to my room". I called again & I was told the maintenanc couldn't be found. I asked how to change rooms & was told they were sold out. I asked how to get a refund to stay somewhere else & I was told, "You slept there & had hot water." I said "yes, hot water in the sink but I don't take showers in the sink & that's not what I paid for. The front desk told me "if you want, you can use a shower from another room. The housekeepers have changed the bedsheets." I about lost my mind. That is so GROSS & I've never been asked if I wanted to use a different guests shower!! It made me think if other guests were using my room for something!!After an hour we changed rooms & at least got hot water even though we discovered the hot-cold water were backwards in the shower & sink. I was refused a refund the first night! DO NOT STAY HERE
Response from GM on 20 May 2024
Dear Melissa, We deeply regret to hear about your experience and apologize for the discomfort caused. We understand your grievances regarding the room conditions and assure you that we take such feedback seriously. We're committed to rectifying these issues to better our service quality. Thank you for your feedback, and we hope to have the opportunity to make amends during your next visit.Warm regards,Hotel Management

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to airport.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Dianne,Thank you for your 5-star review! We are thrilled to know our proximity to the airport added convenience to your stay at our hotel. We strive to ensure our guests have a seamless journey. We look forward to welcoming you back for another pleasant experience. Safe travels!Warm Regards.Hotel Management.

6/10 Okay

Jason

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The walls seem very thin, very noisy, a lot of foot traffic, very dark decor
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Jason,Thank you for sharing your experience. We're sorry to hear about the noise and decor. Your feedback is valuable and will help us improve our guests' experiences. We hope to have another opportunity to provide you with the peaceful and comfortable stay you expect from our hotel.Warm regards,Hotel Management

8/10 Good

naima

Nice and convenient
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Naima, We are delighted to hear that you found our hotel nice and convenient. It is our aim to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and look forward to welcoming you back soon for an even better experience. Thank you for choosing us for your stay.Warm regards,Hotel Management

6/10 Okay

Joyce

Liked: Cleanliness, amenities, property conditions & facilities
The room and the breakfast were fine but I waited over an hour for the pick-up at the airport upon arrival (and my 2 calls to the Hotel). I made my first call as required about 10:30 PM and finally got to my room just before midnight!! For this reason, I will not use this hotel again.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Joyce,We sincerely appreciate your feedback and apologize for the delay you experienced with our airport pick-up service. We understand the inconvenience it caused and are working diligently to improve this aspect of our service. We're glad to hear that you enjoyed our accommodations and breakfast. We truly hope for another chance to provide a more seamless experience on your next visit.Warm regards,Hotel Management

4/10 Poor

Brian

Very unclean
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Brian,We are genuinely sorry to hear about your experience and we appreciate your feedback. Cleanliness is a top priority for us, and we are saddened to hear that we did not meet your expectations in this area. We are actively looking into your concerns and will ensure necessary steps are taken to enhance our cleanliness standards. Please accept our apologies and we hope to have the opportunity to provide you with a better experience in the future. Warm regards,Hotel Management

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car was broken into
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Joseph,We're truly sorry to hear about the unfortunate incident. Your safety and satisfaction are our topmost priorities. We are taking immediate steps to enhance our security measures to ensure such incidents do not repeat. We appreciate your feedback and look forward to serving you better in the future.Warm regards,Hotel Management

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Susan,Thank you for taking the time to rate us. We're delighted to see your 5-star rating! It's always our goal to provide a memorable experience for our guests and we're glad we hit the mark for you. We look forward to welcoming you back to our hotel in the near future.Warm Regards.Hotel Management.

8/10 Good

Reid

Liked: Cleanliness, staff & service
Your Host Catherine is very good at her job and a great conversationalist
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Reid,Thank you for your positive feedback! We're thrilled to hear that Catherine's hospitality and conversation skills made a difference in your stay. It's always a pleasure to hear when our team members are recognized for their hard work. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

8/10 Good

Diane

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Diane,Thank you for the 4-star rating! We're glad to know that you chose our hotel for your stay. We hope you had a memorable experience. If you have any suggestions or feedback, kindly share with us. We're always willing to improve and provide the best to our guests. We look forward to welcoming you back!Warm regards,Hotel Management.

10/10 Excellent

Clair, Avoca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Clair,Thank you for leaving us a 5-star rating. We are delighted to know that you enjoyed your stay at our hotel. Your satisfaction is our top priority and it's wonderful to see that reflected in your rating. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

6/10 Okay

Hans

Travelled with group
Liked: Cleanliness, staff & service
The bathroom was awkward with the tub and toilet in one room and the sink in the entryway. The room itself seemed to show its age. The beds were very comfortable and we really appreciated the free breakfast help-yourself choices. We also appreciated the late night shuttle from SeaTac to the hotel.
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Dear Hans,Thank you for your valuable feedback. We're glad to hear you found our beds comfortable and enjoyed our breakfast selection and shuttle service. Your comments about the bathroom layout and room decor have been noted for potential improvements. We strive for excellence and your insights help us better serve our guests. We hope to welcome you back for an even better experience in the future. Warm regards,Hotel Management

10/10 Excellent

Dawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 18 May 2024
Dear Dawna,Thank you for your 5-star rating! We're thrilled to know that your stay at our hotel met your expectations. We appreciate your feedback and would love to hear more about your experience. Your insights help us serve our guests better. We look forward to welcoming you back soon for another excellent stay!Warm regards,Hotel Management

6/10 Okay

Marisol

Travelled with group
Liked: Cleanliness
Didn’t like the area. You need a car to be able to move around. But we stayed for only one night so it was ok
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Dear Marisol,Thank you for taking the time to share your experience with us. We understand the convenience of having a car for easier mobility and appreciate your understanding for the duration of your stay. We hope that the rest of our services and amenities met your expectations and look forward to welcoming you back for a longer visit in the future.Warm regards,Hotel Management

8/10 Good

Thomas

Liked: Cleanliness
Not handicapped convient
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear Guest,Thank you for taking the time to share your feedback. We regret to hear that you found our hotel less convenient for handicapped guests. We strive to ensure all our guests have a comfortable stay and we appreciate your perspective. Your input is valuable and will be considered as we continually work to improve our facilities and services. We hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Management

10/10 Excellent

Sandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Food selection was on point. Hotel was near airport and city attractions. I’m walking distance was a beautiful park that had a playground and lake.
Stayed 2 nights in May 2024
Response from GM on 14 May 2024
Dear Sandra,Thank you for the wonderful 5-star review! We're delighted that our friendly staff, food selection, and convenient location near the airport and city attractions met your expectations. It's great to know you enjoyed the nearby park too. We look forward to serving you again soon.Warm regards,Hotel Management

10/10 Excellent

Maria Carlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are very friendly. Diego and Anthony or Tony are wonderful.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Maria, Thank you for your fantastic review! We're thrilled to hear that our staff, especially Diego and Tony, made your stay at our hotel wonderful. Your kind words are greatly appreciated and serve as encouragement to our team. We look forward to welcoming you back on your next visit. Warm regards,Hotel Management

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Stephen,Thank you for your fantastic 5-star review. We are thrilled to know that our staff made your stay enjoyable. Your kind words inspire us to continually ensure our guests have a memorable experience at our hotel. We look forward to welcoming you back for another exceptional stay. Warm regards,Hotel Management

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
Liked that it was close to airport. The breakfast was tasty . The water was very difficult to regulate. Either too cold or scalding hot. The sink faucet was difficult to pull on. My 85 yr old mother was unable to turn it on.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Kathleen,Thank you for sharing your feedback. We're thrilled you enjoyed our breakfast and convenient location. Your comments regarding the water temperature and sink faucet have been noted. We are committed to providing a comfortable stay for all of our guests and will address these issues promptly. We hope to welcome you and your mother back soon for an improved experience.Warm regards,Hotel Management

6/10 Okay

Jackie

Liked: Cleanliness, staff & service
Very convenient to Seatac airport with shuttle service. Nice desk staff.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Jackie,Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient and appreciated our shuttle service. Your compliment about our front desk staff has warmed our hearts. We strive to make every guest's stay memorable and your words make our efforts worthwhile. We look forward to welcoming you back in the near future. Warm regards,Hotel Management

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerks
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Joel,We're truly sorry to hear about your dissatisfaction. Our team aims to provide a welcoming and friendly service to all our guests and it's disappointing to hear we fell short this time. We'd greatly appreciate the opportunity to understand and address your concerns. Please feel free to share more details with us at your earliest convenience. Thank you.Warm regards,Hotel Management

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport if you just need a place to crash. Nothing special but also not bad in any means, just ‘basic’.
Stayed 1 night in Mar 2024
Response from GM on 13 May 2024
Dear Manuel,Thank you for taking the time to share your experience. We're glad you valued our convenient location near the airport. Your feedback is important in helping us improve and we're continuously striving to enhance our offerings. We hope to welcome you back for an even better experience next time. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet room, decent breakfast and airport shuttle were great for the cost.
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Dear Felicia,Thank you for the wonderful 5-star review. We're thrilled to hear that you enjoyed our friendly staff, quiet rooms, and decent breakfast. Our airport shuttle is indeed a favorite among many guests. Your kind words are greatly appreciated and we look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
All good except asked for wake up and didn’t happen.
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Dear John,Thank you for your valuable feedback. We are delighted to know that you enjoyed your stay with us. We sincerely apologize for the oversight regarding the wake-up call. We appreciate you bringing this to our attention and we will ensure it is addressed promptly to avoid future inconvenience. We look forward to welcoming you back soon.Warm regards,Hotel Management

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was on a tight budget for the trip and chose this location because of the price and it had an airport shuttle. Calling for a shuttle when coming from the airport, the phone rang for over 10 minutes before someone answered and then it was another 30 minutes before the shuttle arrived. The shuttle back to the airport was as scheduled and much more timely. This is an older property but has been renovated and was clean and everything worked, although the laminate flooring in the hallway outside my room was very noisy when people walked by with rolling suitcases. Breakfast was typical for a budget hotel, no complaints. I would stay here again if the price is right.
Stayed 1 night in Apr 2024
Response from GM on 9 May 2024
Dear John, Thank you for choosing our hotel and sharing your experience. We're glad you found value in your stay and enjoyed our renovated rooms. We apologize for the delay in the shuttle service and the noise disturbance. Your feedback is crucial and will help us improve our services. We look forward to welcoming you back, ensuring your next stay is even more pleasant. Warm regards,Hotel Management

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Airport shuttle was excellent.
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Dear Charles,We are thrilled to hear you had an excellent experience with our airport shuttle service. It's our pleasure to provide convenient and reliable transportation to our valued guests. We look forward to welcoming you back to our hotel in the future. Thank you for choosing us and for your wonderful review!Warm regards,Hotel Management

6/10 Okay

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities
One of the rooms we had was fine. But room #127 seemed like it was in the midst of remodeling. There was no towel rack by the sink; there were no pictures on the wall like there was in the 2nd room we had (#128); there were holes in the wall by the sink.
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Dear Eileen, Thank you for your feedback. We apologize for the inconvenience experienced in room during your stay. Your feedback is crucial for us to enhance our guest experience. We're addressing the concerns you've mentioned and we assure you that we're working diligently to improve. We hope to have the opportunity to welcome you back for a seamless stay.Warm regards,Hotel Management

8/10 Good

Amy

Travelled with family
Liked: Staff & service, amenities
The shuttle to and from the airport and the light rail were perfect. Front desk staff were polite, caring and very helpful. Breakfast was good. The rooms could use further updates and more through cleaning.
Stayed 4 nights in May 2024
Response from GM on 9 May 2024
Dear Amy,Thank you for your kind feedback. We are thrilled to hear that our shuttle service and front desk staff met your expectations. We appreciate your constructive comments regarding our rooms and cleanliness. Rest assured, we are always working to improve our guest experience and your feedback is instrumental in that process. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Late arrival, early departure. Close to the airport, provided parking during my trip.
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Dear Bradley,Thank you for choosing our hotel for your travel needs. We're thrilled to hear that our close proximity to the airport and parking facilities added convenience to your stay. We strive to make every guest's journey as smooth as possible. Looking forward to welcoming you back in the future!Warm regards,Hotel Management

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not know that Quality Inn provided breakfast and a shuttle to and from the airport. Those are 2 great value adds and i really appreciated having access to the shuttle. I thought the staff were great and helpful. Rooms were clean and comfortable. My only request would be to have a few mire umbrellas on hand as rather rainy in Seattle.
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Stephen,Thank you for your valuable feedback. We're thrilled to know you found our complimentary breakfast and shuttle service beneficial. We appreciate your kind words about our staff and cleanliness. Your suggestion about having more umbrellas is noted and we will certainly consider it. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management

6/10 Okay

Erika

Travelled with family, Business traveller
Liked: Amenities
Construction work was load. The workers were unprofessional. Had a surgery in the morning. Prep required 2 showers with special soap. No cold wate, shower was straight out boiling. Front office lady was polite and solved the problem. Room was cute. Ton of wall and floor damage. Bathroom needs deep cleaned or renovation
Stayed 2 nights in May 2024
Response from GM on 7 May 2024
Dear Erika,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused due to the construction noise and water temperature issue. We're glad our front office was able to assist and you found the room charming. Your feedback about the bathroom and room damages is noted and we'll work to improve these areas. We hope to welcome you back for a better experience.Warm regards,Hotel Management

10/10 Excellent

Chalard

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear Chalard,Thank you for your 5-star review and for choosing our hotel. We are thrilled to hear that you had a good stay with us. It's wonderful to know we were able to provide you with a satisfying experience. We hope to welcome you back soon for another great stay.Warm regards,Hotel Management

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Elevator is rickety but it’s not bad. Good for a place near the airport.
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Dear Hannah,Thank you for taking the time to share your feedback. We're pleased to hear that our location near the airport was convenient for you. Your comments regarding the elevator are noted and will be shared with our maintenance team. We hope to welcome you back soon for an even better experience!Warm regards,Hotel Management

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the airport and they have free airport shuttle services which is a plus. Breakfast is good too
Stayed 1 night in Apr 2024
Response from GM on 5 May 2024
Dear William,Thank you for your glowing review! We're thrilled to hear that our convenient location and complimentary airport shuttle service added value to your stay. It's also great to know that you enjoyed our breakfast offerings. We look forward to welcoming you back to our hotel in the future. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and friendly staff at front desk
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Dear Jackie,We're thrilled to hear you found comfort and friendliness during your stay with us. Your compliments about our front desk team are truly heartwarming. It's our pleasure to ensure our guests feel valued and taken care of. We look forward to welcoming you back for another pleasant stay at our hotel. Warm regards,Hotel Management

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Dear Glenn,Thank you for leaving us a 5-star rating! We're thrilled to know you had an excellent experience. Your rating speaks volumes about our service and facilities. We hope to have the pleasure of welcoming you back soon for another outstanding stay.Warm regards,Hotel Management

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk is so personable and such a great communicator
Stayed 1 night in May 2024

4/10 Poor

victor

Travelled with family
Property under renovation, fixing roof and other areas. Lots of noise and banging on the roof from 7:30am. Shout notify prospective guest that the property is under construction
Stayed 1 night in May 2024
Response from GM on 3 May 2024
Dear Victor,We sincerely apologize for the inconvenience caused during your stay due to our ongoing renovations. We understand the noise was disruptive and we regret not communicating this beforehand. Your feedback is valuable and serves as a reminder to improve our guest communication. We hope to welcome you back in the future to experience our enhanced facilities.Warm regards,Hotel Management

8/10 Good

Sreeram

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was great. Basic waffle maker, eggs, toast, oatmeal, cereal. Coffee available throughput the day. Creaky floorboards and people upstairs walking can be heard very well. Besides that, no complaints for price paid and closeness to airport.
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Dear Sreeram,Thank you for your valuable feedback. We are delighted to hear that you enjoyed our breakfast and convenient location. We appreciate your comments about the noise issue and will certainly look into this matter as we continually strive to improve our guest experience. We look forward to welcoming you back in the future.Warm regards,Hotel Management