Exterior

Reviews of La Quinta Inn & Suites by Wyndham Seattle Sea-Tac Airport

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 878 out of 2713 reviews" "
Rating 8 - Good. 639 out of 2713 reviews" "
Rating 6 - Okay. 489 out of 2713 reviews" "
Rating 4 - Poor. 393 out of 2713 reviews" "
Rating 2 - Terrible. 314 out of 2713 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marco, bothell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation...really dirty...shuttle driver didn't show up....had to take a lyft...
Stayed 1 night in May 2024

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction material all over the property but no work was being done. The pool was close to empty and full of filthy green water. Breakfast was inluded in the price but not available. There was a very large and loud group that hung out in the halls all night, going room to room. The desk clerk blamed the previous clerk and said the hotel was full when it clearly was not and offered no remedy. The shuttle driver took us everwhere except the airport while he bragged about his bench pressing abilities. There was no vending machines at all. There were no working ice machines in the building. None of this information was announced on their website or otherwise. The entire experience felt like a run down Motel 6. Would not recommend, there's much better options available in the area for similar rates. 1/10.
Stayed 3 nights in May 2024

8/10 Good

Gloria

It was close to airport
Stayed 1 night in May 2024

10/10 Excellent

Dawid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good !
Stayed 1 night in May 2024

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was good.
Stayed 1 night in May 2024

10/10 Excellent

deb

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Mitch

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

wayne, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in May 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Staff & service, amenities
Nice bedroom. Excellent service. The lobby has a smell of old carpet. We liked that water, coffee, yogurt, and apples were available all day long.
Stayed 1 night in May 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Martha, Cashmere

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again. Property is run down and staff is not helpful
Stayed 1 night in May 2024
Response from Hotel Management on 16 May 2024
Dear Maria,We're sorry to hear about your experience. We're currently in the process of renovations to improve our property, and we apologize for any inconvenience this may have caused during your stay. Our team strives to provide exceptional service, and we regret if we fell short of your expectations. Your feedback is valuable to us, and we will address your concerns to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Tammy, OWENSBORO

Travelled with family
Liked: Staff & service, property conditions & facilities
Everyone at the hotel was wonderful however as most hotels near the airport there were a few seedy people. Just pay attention to your surroundings. The hotel was clean, and the beds were very comfortable.
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Tammy,Thank you for your review! We're glad to hear that you found our hotel to be clean and our staff to be wonderful. Your safety and comfort are our top priorities, and we appreciate your advice to pay attention to your surroundings, especially in busy areas like those near airports. We're pleased that you found our beds to be very comfortable. Providing a restful night's sleep is important to us, and we're delighted that you enjoyed it. If there's anything else we can do to improve your experience or if you have any concerns, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 Excellent

Don, Stanwood

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect about La Quinta at the Sea-Tac airport. Great location of course and then super nice service and great looking rooms. All renovated. And then extra nice service being taken to the SeaTac Airport
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Don,Thank you for your wonderful review! We're thrilled to hear that you had a perfect experience at La Quinta at the Sea-Tac airport. It's great to know that our convenient location, renovated rooms, and exceptional service exceeded your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're delighted that we could deliver that for you.We're especially glad to hear that you appreciated the extra nice service provided in taking you to the SeaTac Airport. Your satisfaction is our reward, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

An

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to SEA.
Stayed 3 nights in May 2024

6/10 Okay

Matthew

Disliked: Staff & service
The room was very outdated and in desperate need of maintenance. The bathroom door knob did not work. The heater fan was loud and squealed at low and medium settings. The driver of the shuttle was not professional or courteous, seemed like we bothering his day by driving us. One night stay for this hotel was just about too much for me.
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Matthew,We apologize for the multiple issues you encountered during your stay. It's disheartening to hear that your experience fell short of expectations. We've taken note of your feedback and want to assure you that our rooms have been newly renovated to provide a more comfortable and modern experience. Regarding the maintenance issues you mentioned, we will address them promptly to ensure that our rooms meet the highest standards of quality and comfort. Additionally, we apologize for the behavior of our shuttle driver; this does not reflect our usual level of professionalism and courtesy, and we will address this matter internally. We appreciate your feedback as it helps us improve our services. If there's anything else we can do to make it up to you or if you decide to give us another chance in the future, please don't hesitate to reach out. We value your business and hope to provide you with a much better experience next time.

2/10 Terrible

Samuel

Overbooked
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Samuel,We apologize for the inconvenience caused by our hotel being overbooked. Ensuring that all of our guests have a comfortable stay is our priority, and we regret that we couldn't accommodate you as planned. We understand the frustration this may have caused and appreciate your understanding. If there's anything we can do to make it up to you, please let us know. We value your business and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Rajinder

Travelled with family
Disliked: Staff & service, property conditions & facilities
Only one front desk lady was attending the phone and not listening the customer physical present in front of her.
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Rajinder,We apologize for the inconvenience you experienced with our front desk service. Our team always strives to provide excellent service, and we do our best to multitask to ensure all guests are taken care of efficiently. and we regret that you did not receive the level of attention you deserved.We will address this issue with our staff to ensure that they are better equipped to handle multitasking situations and provide prompt service to both phone and in-person guests. Your feedback helps us improve, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 Good

Ilora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
all rooms were renovated.
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Deat Llora, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, and our newly renovated rooms. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to hear when we've succeeded. We hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities
The air conditioner in my room was very old and not working well.
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Christopher, We're sorry to hear about your experience with the air conditioner in your room. We apologize for any discomfort this may have caused during your stay. Please know that we are currently in the process of updating our AC units to ensure better performance and guest satisfaction. We appreciate your feedback, as it helps us to improve our facilities for future guests. If you ever encounter any issues during your stay, please don't hesitate to let us know, and we will do our best to make it right. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

2/10 Terrible

Sharai

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overbooked and didn’t have a room for us. It was midnight, we had travelled all day and were exhausted. The girl at the desk was not qualified to deal with this and was more concerned about our moods upsetting her then any offer to console or assist us.
Stayed 2 nights in May 2024
Response from Hotel Management on 10 May 2024
Dear Sharai, We're truly sorry for the inconvenience you experienced due to our overbooking. Your comfort and satisfaction are our top priorities, and we understand how frustrating it must have been to arrive at midnight only to find out there was no room available. We apologize for the lack of assistance and empathy shown by our staff member. Rest assured, this is not reflective of our usual standards of service. We'll address this issue internally to ensure that our team is better equipped to handle such situations with professionalism and care. We understand the importance of offering immediate solutions and support during challenging circumstances like these. We'd like to make it up to you and discuss compensation for the inconvenience you faced. Please reach out to us directly so we can address your concerns and regain your trust.

8/10 Good

Charles

Close to the mall and airport
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Charles, Thank you for your positive feedback! We're glad to hear that our location near the mall and airport was convenient for you. If there's anything else we can do to make your stay even better next time, please let us know. We look forward to welcoming you back!

8/10 Good

Viv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the nice cx service
Stayed 2 nights in Apr 2024
Response from Hotel Management on 10 May 2024
Dear Viv,We're delighted to hear that you appreciated our customer service! Providing exceptional service is at the heart of what we do, and it's always rewarding to hear that our efforts have made your experience memorable. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

4/10 Poor

Jerry

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Jerry, Thank you for your rating and feedback. We're sorry to hear that your experience didn't meet your expectations. We value your input and would love to know more about what aspects of your stay you found lacking. Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance our guests' experiences. Please feel free to reach out to us directly with any further comments or concerns.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in May 2024
Response from Hotel Management on 4 May 2024
Dear Stephanie,Thank you for your kind words! We're delighted to hear that you enjoyed our service. We strive to provide the best experience possible for our guests, and it's always rewarding to receive positive feedback. If you ever need anything during your future stays, please don't hesitate to let us know. We look forward to welcoming you back!

8/10 Good

Elliot

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We stayed here 1 night for an early morning flight. It was alright, but nothing special. There was no vending, despite a sign to the contrary. The check-in staff was dismissive of that when I asked where to get some soda. We had a 3:30a wake up call where the phone rang, but no one was on the line. That felt very wierd as I would expect someone to say they were calling for the wakeup. Overall, I would stay again if catching a flight but not as a vacation room.
Stayed 1 night in May 2024
Response from Hotel Management on 4 May 2024
Dear Elliot, Thank you for your review and for choosing to stay with us. We're glad to hear you had a positive experience overall. Regarding the vending machines, we apologize for any inconvenience caused by the construction. We're working hard to improve our facilities and appreciate your patience during this time. We will have more options in the future. As for wake-up calls, please note that they are automated for efficiency and accuracy. If there are any issues with the wake-up call system, please let us know, and we'll do our best to address them. We hope to have the opportunity to welcome you back in the future for an even better stay.

4/10 Poor

Joshua, flat rock

Stayed 1 night in May 2024
Response from Hotel Management on 4 May 2024
Dear Joshua, Thank you for your feedback. We're sorry to hear that your experience with us fell short of your expectations. We would appreciate any additional details you could provide about your stay so that we can address any issues and improve our service. Your satisfaction is important to us, and we hope to have the opportunity to make it right in the future.

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 4 May 2024
Dear Glenna,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Solita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the property's aged appearance, it is well-maintained and lacks any unpleasant odors. The facility is seemingly staffed by only two individuals during the night, which is understandable given the current economic climate. In order to make the property affordable for the middle class, certain sacrifices must be made. The housekeeper who serviced room 412 on April 28, 2024, did an excellent job. I font know her name but i’m sure you can trace it back. She is a Spanish only speaking lady Im hoping you will give her recognition.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Dear Solita,Thank you for taking the time to share your feedback on your recent stay with us. We're glad to hear that despite our property's aged appearance, you found it to be well-maintained and free of unpleasant odors.We appreciate your understanding regarding our staffing levels, especially during these challenging economic times. Our team works hard to ensure that we provide affordable accommodations without compromising on quality. We're thrilled to hear that the housekeeper who serviced your room on April 28, 2024, did an excellent job. While we don't have her name immediately available, we will certainly trace it back and ensure she receives the recognition she deserves. We value all of our staff members and appreciate their dedication to providing exceptional service. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

8/10 Good

Scott

Travelled with group
I asked the night clerk if a sack breakfast could be prepared because my shuttle was scheduled before breakfast. She said it was not a problem, but when I asked the black woman working that night/morning, she was not helpful or professional.
Stayed 1 night in Apr 2024
Response from Hotel Management on 4 May 2024
Dear Scott, Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced with our staff. Providing excellent service is our priority, and we're disappointed to hear that you didn't receive the assistance you needed. We'll address this issue with our team to ensure that all guests are treated with professionalism and courtesy. Your feedback helps us improve, and we're committed to doing better in the future. If you decide to stay with us again, please don't hesitate to reach out to management if you encounter any further issues. We want to make sure your next visit is a pleasant and smooth experience from start to finish.

10/10 Excellent

Mary, Seabeck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to long term parking lot, Doubletree. Great restaurants nearby. Shuttle Quiet Could clean up outside area
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Mary, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel convenient to the long-term parking lot and that our shuttle service met your expectations. We're also glad you enjoyed the nearby restaurants. We appreciate your suggestion about cleaning up the outside area, and we will certainly take this into consideration to ensure a pleasant environment for all our guests. We hope to have the opportunity to welcome you back for another great stay in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great convenient place for an overnight flight leg!
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Daniel, Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you found our hotel to be a great and convenient option for your overnight flight layover. Our team is dedicated to providing a comfortable and convenient experience for our guests, especially those with flight layovers, and we're glad that we could meet your expectations. We hope to welcome you back again for another enjoyable stay in the future.

4/10 Poor

Madison

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed for 2 nights at the beginning of our week-long trip. No hot water for those two days and no discount was offered. We didn’t get hot water back until the morning we checked out. The walls were really thin and we heard someone having sex both nights. The staff were great, they couldn’t control the water or whether we got a discount. The area was alright, the highlight was the Jack in the Box in the same parking lot. The shuttle driver to and from the airport was fantastic. Felt generally icky. There are signs talking about their upcoming remodel so hopefully that helps facilities. It was alright for the location, I probably wouldnt stay there again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Madison,Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you found our staff great and that the shuttle service was fantastic. However, we're truly sorry for the inconvenience you experienced with the hot water during your stay. We understand how frustrating this must have been, and we apologize for not meeting your expectations in this regard. Regarding the noise issue, we apologize for any discomfort caused by the thin walls. We will do our best to address this issue to ensure a more peaceful environment for our guests in the future. We're glad to hear that you found our location convenient and that the nearby amenities were satisfactory. We appreciate your understanding regarding our upcoming remodel, and we hope that these improvements will enhance our facilities for future guests. Once again, we apologize for the shortcomings you experienced and for not offering a discount for the inconvenience. Your feedback is important to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a Denny's very close by, very convenient if you do not have a Car.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Myma, Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our location convenient, especially with a Denny's nearby. We understand the importance of accessibility to dining options, especially for guests without a car, and we're delighted that you found the proximity of Denny's convenient during your stay. We hope to have the opportunity to welcome you back for another pleasant stay in the future.

2/10 Terrible

Shelby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No running hot water hasn’t been running for 4 weeks the pool and hot tub don’t work. They don’t offer a discount either. Do not stay at this property
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Shelby,Thank you for sharing your recent experience with us. We're genuinely sorry to hear about the issues you encountered during your stay. First and foremost, we want to clarify that our pool and hot tub are seasonal amenities, and their availability is subject to specific times of the year. Regarding the hot water situation, we want to assure you that any disruption to the hot water supply has been promptly addressed by our maintenance team and has been restored. However, we must clarify that there hasn't been an ongoing issue for four weeks. We regret that we were unable to offer you a discount during your stay. While our policies regarding discounts are carefully considered, we understand your disappointment and will review our procedures to ensure they align with our commitment to guest satisfaction. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. Should you reconsider staying with us in the future, we would be grateful for another chance to provide you with a more positive experience.

4/10 Poor

Henrigene

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. No tooth paste and toothbrush.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Henrigene, Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We want to address your concerns regarding the availability of toothbrushes and toothpaste, as well as the hot water situation. We apologize if this information wasn't communicated clearly during your stay. We do provide toothbrushes and toothpaste upon request, and we regret any inconvenience this may have caused. Additionally, we're pleased to inform you that the hot water has been restored, and our maintenance team has resolved any previous issues. Your feedback is valuable to us, and we appreciate the opportunity to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable experience on your next visit.

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
They did not have any working hot water
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear James, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay due to the lack of hot water. Your comfort is of utmost importance to us, and we understand how essential hot water is for a pleasant stay. We regret that we fell short in providing this basic necessity during your time with us. We want to assure you that we have addressed the issue, and the hot water has been restored. We appreciate your patience and understanding as we worked to resolve this matter. Your feedback is valuable to us, and we will use it to improve our services and prevent similar issues in the future. We hope you will consider giving us another opportunity to provide you with a much-improved experience on your next visit.

2/10 Terrible

Joemer, Juneau

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upon checking in, the front desk informed us there was no hot water for the whole building. I had another reservation later in the week and wanted to confirm if the problem would be fixed by then and couldn’t give me any answer.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Joemer,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon check-in regarding the hot water issue. We understand how essential hot water is for our guests' comfort and convenience. We regret that we couldn't provide a definite answer about the timeframe for its resolution during your stay.You will be pleased to know that hot water throughout the building has been restored. We appreciate your understanding and patience in this matter. If there's anything else we can assist you with, please don't hesitate to reach out.

4/10 Poor

Laura

They had no hot water when I arrived there. They had tried to reach out to all of their clients but they must have not have been able to reach them all as I was not informed. I ended up canceling my reservation and got a room a few blocks down. It was unfortunate for them and I do understand. They did not charge me for my room.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Laura, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced upon arrival due to the lack of hot water. We understand how frustrating this must have been, especially since you were not informed beforehand. Our team worked diligently to reach out to all our guests regarding the hot water issue, but unfortunately, we were unable to reach everyone in time. We're truly sorry for any inconvenience this caused you. We appreciate your understanding and are glad that you found alternative accommodation nearby. As a gesture of goodwill, we did not charge you for your room. We strive to provide excellent service to all our guests, and we regret that we fell short during your stay. Should you choose to stay with us again in the future, we will ensure a much more pleasant experience.

6/10 Okay

Joseph

Travelled with partner
Disliked: Property conditions & facilities
The room was decent and the staff was wonderful....but upon arriving we were told there was no hot water and there hadnt been any for 3 days. Also found the bathroom very poorly lit.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Joseph, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff wonderful and that you found the room decent. However, we sincerely apologize for the inconvenience you experienced with the lack of hot water and the poor lighting in the bathroom. We understand how essential hot water is for our guests' comfort, and we're sorry that this issue persisted for three days. We have since taken steps to address the hot water problem and have been able to restore hot water to the hotel for future guests. Regarding the bathroom lighting, we appreciate you bringing this to our attention. We'll look into improving the lighting to enhance our guests' experience and comfort during their stay. Thank you for your valuable feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Esteban, Brewster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on 22 Apr 2024
Dear Esteban,Thank you for your positive feedback! We're delighted to hear that you found our staff very friendly and helpful. Providing excellent service to our guests is our top priority, and we're glad we could make your stay enjoyable. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back on your next visit!

8/10 Good

KOOSRAJOO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Amazing staff when warmed up and engaged properly! Rooms are great but lobby needs a lot of TLC which we understand is on the way..The shuttle service can operate with more urgency. The hotel could be a 5 minutes walk from the terminal if not for the traffic and traffic lights. For such a short distance, Waiting for the shuttle was a bit painful but the drivers were very nice and helpful. I woudl stay there again aND AGAIN SINCE IT IS DEFINITELY VALUE FOR MONEY!!
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Koosrajoo, Thank you for your detailed feedback! We're thrilled to hear that you enjoyed our convenient location and found our staff amazing once engaged. We're also glad you liked the rooms and appreciate your understanding as we work on improving the lobby. Regarding the shuttle service, we apologize for any inconvenience caused by the wait. We'll certainly take your feedback into account and work on improving the efficiency of our shuttle service to minimize waiting times. We're delighted to hear that you find our hotel a great value for money and would stay with us again. We can't wait to welcome you back!

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was called last minute and told my stay was canceled due to no hot water. This left me with my money tied up and no where to stay. LaQuinta airport is a piece of trash
Stayed 3 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Jennifer I'm truly sorry to hear about your experience, and I understand your frustration. It's certainly disappointing to have your stay canceled last minute, especially due to such an essential issue as hot water. We always strive to provide the best service possible, and I apologize that we fell short of your expectations on this occasion.

6/10 Okay

Dianne

Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Dear Dianne,Thank you for your feedback. We appreciate you taking the time to share your thoughts. If there's anything specific you'd like us to improve on, please feel free to reach out to us directly. We're committed to providing the best experience possible for our guests. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly. Airport shuttle drivers were nice and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Apr 2024
Dear Terrie,Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience with our staff and that you found our airport shuttle service to be friendly and helpful. At LaQuinta providing exceptional service and hospitality to our guests is our top priority, and we are thrilled to hear that we met your expectations in this regard. Your kind words will be shared with our entire team, including our shuttle drivers, to recognize their efforts and dedication. We truly appreciate your patronage and your valuable feedback. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back in the future for another wonderful stay!

2/10 Terrible

Nickolas

Business traveller
Disliked: Staff & service, property conditions & facilities
Great location the only problem was the people at the front desk not so friendly, no hot water something happened with the boiler.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Nickolas,Thank you for sharing your recent experience with us. We are delighted to hear that you found our hotel's location to be great. However, we are deeply sorry to learn about the issues you encountered during your stay. We sincerely apologize for any unfriendliness you experienced from our front desk team. Providing exceptional customer service is of utmost importance to us, and we regret if we did not meet your expectations in this regard. Rest assured, we will address this matter internally to ensure that all of our guests receive the warm and welcoming service they deserve. Furthermore, we apologize for the inconvenience caused by the lack of hot water due to the issue with the boiler. We understand the importance of having hot water available for our guests, and we are actively working to resolve this issue as quickly as possible. Your comfort and satisfaction are our top priorities, and we are committed to ensuring that similar incidents do not occur in the future. We appreciate your understanding and patience during this time. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.

4/10 Poor

Elizabeth

No hot water and notification was too late to change hotels. No offer of partial refund or anything to help the situation
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Elizabeth,Thank you for sharing your recent experience with us, and please accept our sincerest apologies for the inconvenience you encountered during your stay. We deeply regret that the notification about the lack of hot water came too late for you to make alternative arrangements.We understand the frustration and inconvenience this caused, and we genuinely apologize for any discomfort you experienced as a result. Providing a comfortable and seamless experience for our guests is our top priority, and we are disappointed that we did not meet your expectations in this instance.Please reach out to us directly so that we can further discuss your experience and work towards a resolution that meets your satisfaction. We appreciate your understanding and patience and hope to have the opportunity to make amends and regain your trust in the future.

4/10 Poor

Greg

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in Monday through Thursday. Hot water went out Tuesday. Constantly told by staff that it should be fixed by evening (each day) it was still down when we left. If we’d been better informed that there were parts delay we’d have moved to a different hotel. Hadn’t showered in four days!! Also breakfast consisted of cold cereal, waffles & bagels. Manager stated that if we joined their Rewards Group she’d give us enough points for a Free nights stay for the inconvenience
Stayed 4 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
We are deeply sorry for the series of inconveniences you experienced during your recent stay with us. It is truly disheartening to hear that we failed to meet your expectations and provide you with the comfortable and enjoyable experience you deserved. The lack of hot water for the duration of your stay is completely unacceptable, and we sincerely apologize for the frustration and inconvenience this caused you. Furthermore, we apologize for any miscommunication regarding the resolution timeline for the hot water issue. We understand the frustration of being given repeated assurances without seeing tangible results. Regarding the breakfast offerings, we apologize if they did not meet your expectations. We appreciate your feedback and will take it into consideration as we strive to enhance our services and offerings for our guests. Your feedback is valuable to us, and we genuinely appreciate you bringing these issues to our attention. We are committed to addressing them promptly and taking corrective actions. If there is anything further we can do to make amends or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to making things right for you.

2/10 Terrible

Mario

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel has not hot water, at all!!!
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
We extend our sincerest apologies for the unacceptable inconvenience you experienced during your recent stay at our hotel due to the lack of hot water. Please accept our deepest regrets for falling short of providing you with the comfortable and seamless experience you rightfully expected. The absence of hot water is a serious matter, and we understand the frustration and inconvenience it caused you. Rest assured, we are working diligently to address this issue immediately to ensure it is resolved and does not reoccur in the future. We are truly sorry for the inconvenience this has caused you and want to assure you that your feedback is valuable to us as we strive to improve our services. We deeply appreciate your patience and understanding in this matter. If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. Your satisfaction is our utmost priority, and we are committed to making things right for you.

4/10 Poor

Erickson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Erickson,Thank you for taking the time to leave feedback on your recent stay with us, although we noticed that your review appears to be blank. We value all feedback from our guests as it helps us to continuously improve our services and facilities. We would greatly appreciate it if you could provide us with more details about your experience so that we can better understand how we can address any areas of concern and make necessary improvements. Your satisfaction is our top priority, and we are committed to ensuring that all our guests have a positive experience during their stay with us. If you have any specific comments or suggestions you would like to share, please do not hesitate to reach out to us directly. We would love to hear from you and have the opportunity to make things right. Thank you again for choosing to stay with us. We hope to have the chance to welcome you back in the future and provide you with an exceptional experience.