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"Excellent customer service "

"This was a typical European hotel in the best way. Everything was clean and in order. There was a small nitpick, but not worth mentioning. The staff was excellent and the breakfast was much better than expected."

"Good and clea "

"Clean room, comfy bed and excellent staff"

"Friendly, helpful staff, lovely room."

"My room was very clean and the staff were welcoming and very nice, I had an enjoyable stay "

"Hotel great and location so easy "

"Nice hotel, very nice staff and great location. 5 minute walk to the train station (which is 6 minute train to airport). 15 min walk to old downtown. The only potential negative is the (very) small elevators.. not for someone a tad claustrophobic. "

"Very convenient for the train station and central Lausanne, this hotel provided a large, comfortable, clean room with a fantastic view of the lake and mountains from the balcony. Breakfast was very good and plentyful. There was a coffee machine in the room. Some might find the decor and bathroom a little dated but we loved the grace and elegance of the room, which had a desk, 2 chairs and a sofa, as well as a fridge. The staff were polite and helpful allowing us to store baggage and check in early. "