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"The stay at the hotel was excellent. Nothing was too much for the staff. Pleasant and fantastic. The room was clean and tidy. The breakfast was great and the water park was great too. All the staff in every part of the hotel is great. Not one bad word to say at all. Thank you so much. "

"Missmanagement of the organisation"

"Yes"

"We booked a family room at 12:45 on the same day and arrived at 19:30. Unfortunately, the check-in process was very confusing, you have to check in at another hotel five minutes away, which we weren’t told in advance. On arrival, we were first given the wrong room, then a family room with an unmade sofa bed and no bedding. We were told this was because we booked “late” and should make up the sofa bed ourselves, but this was never communicated in advance, and I would not have booked had I known. Perhaps the receptionist was new, but it made checking in with tired kids late in the evening very time-consuming and stressful, with lots of trips back and forth. Once settled, the room was spacious, modern, and comfortable, and the breakfast was excellent with lots of fresh options. Do note that the hotel is close to a nightclub, so it can be noisy at night on weekends."

"Clean hotel with outstanding food and a great staff"