6/10 Okay
Jody
8 Jul 2019
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Be careful when booking for a family
We booked a 3 night stay for 3 people ( two adults one teenager). A day before we arrived I called to confirm everything and the hotel claimed they only saw a booking for two people. I confirmed I saw three people in my booking and asked the hotel to reach out to hotels.com to sort out the issue before our arrival. When we arrived I showed our 3 person booking confirmation but was told the room we booked only had one double bed and that in order to accomdate our 3 person booking I needed to pay $25.00 more per night. After the hotel made several calls to higher management and hotel.com they are blaming hotel.com for allowing a booking for 3 people for a double room. They continued to demand $75 if we wanted an extra bed. We refused to pay since we specified we had 3 in our party when we booked. We ended up all sleeping in one small bed.
Hotel was at a great location but common areas were not air conditioned and air conditioning was turned on only when we came into the resturant which took a long time to cool down. We had a great view on the forth floor but it required 8 flights of stairs in the jungle heat. (no elevator)
Jody
Stayed 3 nights in Jul 2019