4/10 Poor
Carolyn
Travelled with family
23 May 2024
Liked: Amenities
Hotel is in a great location to attend Soac.
Upon check in, I provided a credit card for the two rooms I booked. At 10:30pm that evening
I received a call from my daughter who was in an adjoining room that another couple was sent to their room. It turned out that the person who had checked us in had not done so and never ran my credit card.
My daughter and her husband were then told that my credit card was declined and that they needed to pay or they were calling the police. So at almost 11pm after a very long day and having been sound asleep, I went down to the desk to pay. There had been a shift change so the person at the desk did not totally know the chain If events. The following morning I discussed the situation with staff and was comped the rooms and was told that they would provide a Hilton reward to me. I Called the hotel and have yet to get a reward. It was a special occasions a graduation. We struggled to go back to sleep and needed to be up early. The overall experience was infuriating.
Carolyn
Stayed 1 night in May 2024